Zales

www.zalecorp.com
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Zales Reviews

Updated February 12, 2015
Updated February 12, 2015
18 Reviews
2.0
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
18 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

18 Employee Reviews Back to all Reviews

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  1.  

    Low pay, high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in The Woodlands, TX
    Current Employee - Sales Associate in The Woodlands, TX

    I have been working at Zales

    Pros

    pleasant Coworkers, commission structure, flexibility

    Cons

    low salary, scripted selling, no training

    Advice to ManagementAdvice

    Pay your employees more

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Very Unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    Zales is usually a great place to work for. Team work always helps you with the job. Management always seems to care about the employees. Even when we have visits from our home office leaders, they always make you feel like you are valued and they want you to keep going strong.

    Cons

    We are now being run by Signet and we have lost so many employees, including CEO and all of the leaders below him. The new management has now been cracking the whip and has very unrealistic expectations. When you work at a mall that has very slow traffic you are supposed to perform miracles everyday and make 4 apps per day and sell at least the $2700+goals. And now your job is on the line because they are writing people up, now that the holidays are over. Zales employees are not feeling good right now about these negetive changes. You are demanding more than we could give in the past and the goals are unrealistic. And making people fear for their jobs is not a great way to keep good employees. We've spoken to the Kays and Jared employees, they hate it there. Don't make us miserable too. Watching the turn over rate with our company makes me want to leave. I've worked here 10+ years and really loved my job and customers.

    Advice to ManagementAdvice

    Talk to Theo Killeon about how to treat employees.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Times of uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time

    Pros

    There are a lot of good people who work at Zales corporate office. It is the quality of people who are there that makes coming in everyday easier.

    Cons

    Non-competitive salary, uncertainty of employment beyond February 2015 due to recent acquisition from Signet, and a high turnover rate causing higher workload levels

    Advice to ManagementAdvice

    Salary adjustment to employees especially during these times of corporate uncertainty.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time (more than 10 years)

    Pros

    Flexible scheduling, work life balance

    Cons

    Too much favoritism to elite jewelry consultant by manager. No training by managers just talk. Too much gossip. No support by dm

    Advice to ManagementAdvice

    Dm promises something and backs out. Always making up stories to cover self.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    The worst in my 14 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Las Vegas, NV
    Current Employee - Assistant Manager in Las Vegas, NV

    I have been working at Zales full-time (less than a year)

    Pros

    Very easy If you don't like a challenge. They provide training with dvds. Don't expect go much help. Your pretty doing it on your own. Get self help books, learn extra on the side. They provide DCA course but that's super easy too.

    Cons

    No need for an education here. Managers are not that intelligent: Poor benefits, unprofessionalism, some minor unethical behavior and disorganized.

    Expect split days off, schedule changing every week, and disrespectful supervision. Problems arise to inappropriate conduct, deceitful jewellery consultants and managers.

    When you start they immediately sign you up for there pay card. So your check goes onto there program. You have to wait two weeks to cancel our transfer that money to your own.

    I've had my district manner tell me my mba different mean anything there. It doesn't. Working here I feel like I'm 18. There's no team strictly individualism.

    Advice to ManagementAdvice

    Don't talk down to your people, repremend employees better, don't treat your highest sales person as gold even when there not professional, be fair, be competitant, at least set realistic goals, communicate better.

    From the corporation, let's get smarter. Implementing systems, products, and processes better. Your causing chaos at the store level.

    And please stop being so fake. The biggest problem I see is the amount lying that is done. It seems like lying is appropriate here from the top down. You definitely don't need an education here to work. It shows.

    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Get ready to stress yourself out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in San Diego, CA
    Former Employee - Jewelry Consultant in San Diego, CA

    I worked at Zales part-time (more than 3 years)

    Pros

    Met some people who I became life long friends with and the interactions with your clients who make you feel happy about your job when they always drop by to say hi.

    Cons

    Sales goals are horrible here. I do not recommend this job to college students because instead of stressing about finals, you're stressing about your sales goal. And keep in mind, it's not all about your sales goal. You have to make 10% in warranties and 5% of repair goals, both from your overall month sales. You also need to hit your credit app goals and you need to sell a carat solitaire a month. And what I hate the most is special events. This CEO has special events every month. It's horrible because you could make your sales goal, but it's never good enough since you didn't get a special event sale or credit apps or warranties or repair sales. I do not recommend this job unless you are ready to be bothered at home for a customer repair your coworker overlooked and is lazy to make calls to figure out what vendor it is at and when it will be in. The top sales people, some are cool. Others are full of themselves and take advantage of the fact they can snitch about anything but if they do something wrong, it's never acknowledged equally to a consistent sales person. This company is bought out and it's really hard to stay on the ride when it's a really rocky journey. The first people they blame are us, the jewelry consultants. It's our fault that guy bought a $5,000 ring but he didn't buy the I2I3 1 carat for $2800. You could sell over $10,000 one day and you're coworker sells a $4,000 1 carat solitaire, you're coworker would get more RECOGNITION. You're pay is nothing only on holidays unless you're unlucky and get a bunch of returns. Be ready for inventory too. You drop everything to greet that one customer who wants to try everything for an hour and doesn't buy anything. It's you're fault she didn't buy anything.

    Advice to ManagementAdvice

    Stop the special events and give back to your employees. We are human beings, not money signs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Zero interaction with senior mgt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Hot Springs, AR
    Former Employee - Store Manager in Hot Springs, AR

    I worked at Zales full-time (more than 3 years)

    Pros

    The potential to advance is available if you word your butt off with little pay while doing it with a smile. The company has since been bought by signet and is the worlds largest jewelry retailer and may now have improved.

    Cons

    Was not hired on at the pay I was promised. It took one year as a "store manager in training" before a store opened up and became available to me. During this time I starved on minimal pay even though I reached an elite status during this time. The compensation for time served didn't pay off either as a store manager pay was nothing in comparison to job duties and hours worked. The highest level of interaction with upper mgt was two times with my regional mgr in a surprise visit. No other time could you reach senior mgt!

    Advice to ManagementAdvice

    Make yourself available and Listen to your employees who actually sell to customers!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Poorly compensated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in Elizabeth, NJ
    Current Employee - Jewelry Consultant in Elizabeth, NJ

    I have been working at Zales full-time (more than 3 years)

    Pros

    Get to meet people from all over the world.
    Get to be a part of people's special occasions
    You get commission on top of hourly rate

    Cons

    If you don't sell, or if its a slow month, your check will look horrible
    Long hours
    Mall is open every day
    No weekends off because that is were you make your money
    No room for advancement because they are constantly changing district managers
    so there is no way for you to prove to someone that you are worth promoting.

    Advice to ManagementAdvice

    Stop changing upper management so much.
    pay your employees what they are worth
    if an employee works there for a long period of time it should show you that they are interested in possibly advancing.
    you should also not pay new employees more than your current employees unless they have more experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Too much useless change and poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant
    Former Employee - Jewelry Consultant

    I worked at Zales full-time (more than 3 years)

    Pros

    Amazing guests. Good product selection. Easy to work with vendors and home office staff. Good benefits package that's affordable.

    Cons

    Terrible pay. The management is stagnant. Any change that happens is redundant. Poor scheduling. Expectations exceed staff availability.

    Advice to ManagementAdvice

    Give every store a full time office administrator position. Revamp the pay grades. People need to be able to support themselves and can't do that making minimum wage.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Destruction of Jewelry Buying Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in New York, NY
    Current Employee - Jewelry Consultant in New York, NY

    I have been working at Zales full-time (more than 3 years)

    Pros

    Enjoy working with those who have true jewelry and gem experience, and enjoy working with Guests.

    Cons

    Management team hold serious deficiencies. Job lacks challenge and is rather mind-numbing.

    Advice to ManagementAdvice

    Look within established staff for talent. Hire of Gap and Old Navy managers does not translate well within an industry that's essentially a hybrid of jewelry products / services and retail.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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