Zales

  www.zalecorp.com
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Zales Reviews

Updated Jul 17, 2014

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All Employees Current Employees Only

3.0 67 reviews

72% Approve of the CEO

Zales CEO Theo Killion

Theo Killion

(32 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance(in 3 reviews)

  • Zales Offers Great Employee Discounts(in 4 reviews)


Cons
  • The upper management wasn't that great(in 6 reviews)

  • Long hours, seven days a week and overtime is expected at peak times including holidays when malls are still open(in 5 reviews)

14 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The worst in my 14 years

    Assistant Manager (Current Employee) Las Vegas, NV

    ProsVery easy If you don't like a challenge. They provide training with dvds. Don't expect go much help. Your pretty doing it on your own. Get self help books, learn extra on the side. They provide DCA course but that's super easy too.

    ConsNo need for an education here. Managers are not that intelligent: Poor benefits, unprofessionalism, some minor unethical behavior and disorganized.

    Expect split days off, schedule changing every week, and disrespectful supervision. Problems arise to inappropriate conduct, deceitful jewellery consultants and managers.

    When you start they immediately sign you up for there pay card. So your check goes onto there program. You have to wait two weeks to cancel our transfer that money to your own.

    I've had my district manner tell me my mba different mean anything there. It doesn't. Working here I feel like I'm 18. There's no team strictly individualism.

    Advice to Senior ManagementDon't talk down to your people, repremend employees better, don't treat your highest sales person as gold even when there not professional, be fair, be competitant, at least set realistic goals, communicate better.

    From the corporation, let's get smarter. Implementing systems, products, and processes better. Your causing chaos at the store level.

    And please stop being so fake. The biggest problem I see is the amount lying that is done. It seems like lying is appropriate here from the top down. You definitely don't need an education here to work. It shows.

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Get ready to stress yourself out.

    Jewelry Consultant (Former Employee) San Diego, CA

    ProsMet some people who I became life long friends with and the interactions with your clients who make you feel happy about your job when they always drop by to say hi.

    ConsSales goals are horrible here. I do not recommend this job to college students because instead of stressing about finals, you're stressing about your sales goal. And keep in mind, it's not all about your sales goal. You have to make 10% in warranties and 5% of repair goals, both from your overall month sales. You also need to hit your credit app goals and you need to sell a carat solitaire a month. And what I hate the most is special events. This CEO has special events every month. It's horrible because you could make your sales goal, but it's never good enough since you didn't get a special event sale or credit apps or warranties or repair sales. I do not recommend this job unless you are ready to be bothered at home for a customer repair your coworker overlooked and is lazy to make calls to figure out what vendor it is at and when it will be in. The top sales people, some are cool. Others are full of themselves and take advantage of the fact they can snitch about anything but if they do something wrong, it's never acknowledged equally to a consistent sales person. This company is bought out and it's really hard to stay on the ride when it's a really rocky journey. The first people they blame are us, the jewelry consultants. It's our fault that guy bought a $5,000 ring but he didn't buy the I2I3 1 carat for $2800. You could sell over $10,000 one day and you're coworker sells a $4,000 1 carat solitaire, you're coworker would get more RECOGNITION. You're pay is nothing only on holidays unless you're unlucky and get a bunch of returns. Be ready for inventory too. You drop everything to greet that one customer who wants to try everything for an hour and doesn't buy anything. It's you're fault she didn't buy anything.

    Advice to Senior ManagementStop the special events and give back to your employees. We are human beings, not money signs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Zero interaction with senior mgt

    Store Manager (Former Employee) Hot Springs, AR

    ProsThe potential to advance is available if you word your butt off with little pay while doing it with a smile. The company has since been bought by signet and is the worlds largest jewelry retailer and may now have improved.

    ConsWas not hired on at the pay I was promised. It took one year as a "store manager in training" before a store opened up and became available to me. During this time I starved on minimal pay even though I reached an elite status during this time. The compensation for time served didn't pay off either as a store manager pay was nothing in comparison to job duties and hours worked. The highest level of interaction with upper mgt was two times with my regional mgr in a surprise visit. No other time could you reach senior mgt!

    Advice to Senior ManagementMake yourself available and Listen to your employees who actually sell to customers!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poorly compensated

    Jewelry Consultant (Current Employee) Elizabeth, NJ

    ProsGet to meet people from all over the world.
    Get to be a part of people's special occasions
    You get commission on top of hourly rate

    ConsIf you don't sell, or if its a slow month, your check will look horrible
    Long hours
    Mall is open every day
    No weekends off because that is were you make your money
    No room for advancement because they are constantly changing district managers
    so there is no way for you to prove to someone that you are worth promoting.

    Advice to Senior ManagementStop changing upper management so much.
    pay your employees what they are worth
    if an employee works there for a long period of time it should show you that they are interested in possibly advancing.
    you should also not pay new employees more than your current employees unless they have more experience.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Too much useless change and poor leadership.

    Jewelry Consultant (Former Employee)

    ProsAmazing guests. Good product selection. Easy to work with vendors and home office staff. Good benefits package that's affordable.

    ConsTerrible pay. The management is stagnant. Any change that happens is redundant. Poor scheduling. Expectations exceed staff availability.

    Advice to Senior ManagementGive every store a full time office administrator position. Revamp the pay grades. People need to be able to support themselves and can't do that making minimum wage.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Destruction of Jewelry Buying Experience

    Jewelry Consultant (Current Employee) New York, NY

    ProsEnjoy working with those who have true jewelry and gem experience, and enjoy working with Guests.

    ConsManagement team hold serious deficiencies. Job lacks challenge and is rather mind-numbing.

    Advice to Senior ManagementLook within established staff for talent. Hire of Gap and Old Navy managers does not translate well within an industry that's essentially a hybrid of jewelry products / services and retail.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sales associate

    Anonymous Employee (Current Employee)

    Prosmeeting some great customers and establishing a friendship.

    ConsNo set schedule, working weekends and no pay increase for all your hard work. But most importantly, giving up all your holidays.

    Advice to Senior ManagementLead your staff, don't wait for others to do so!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Store Manager

    Store Manager (Current Employee) Jacksonville, FL

    ProsPay was on par with other Jewelry stores

    ConsSeem to be hanging on by a tread the. Grasping at straws just to hang on. Not sure they have the right leadership at the top.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Long hours, low pay.

    Accountant (Former Employee) Irving, TX

    ProsMy fellow employees were great. Cafeteria and workout center.

    ConsLong hours. Low pay. Worked there in excess of 10 years and salary increase was at most 2.5%. Went through 3 CEO's. Current Ceo is an HR guy. Stores may have just the manager as a person who knows jewelry. Too much dependence on credit.

    Advice to Senior ManagementTreat employees better, don't offer junk in stores.

    No, I would not recommend this company to a friend

    • Approves of CEO

    1 person found this helpful  

    All that glitters is not gold

    Employee (Former Employee)

    ProsEmployee discounts.
    Helping people find the right item for their significant other.
    Interaction with people of diverse backgrounds such as customers and employees.

    ConsSo much emphasis placed upon obtaining credit applications, credit insurance, selling Jewelry Protection Plans, repair sales, all in addition to hitting your sales plan. The company is struggling to survive, and the Jewelry Protection Plans are a huge part of their revenue stream, which would account for the relentless pressure to sell them, which can be 30% - 45% of the cost of the jewelry in some cases. The irony is that there is no way that most of the upper management, district level and above, could possibly achieve their own expectations. This is mainly due to the fact that the company has taken a liking to hiring upper management and executives from the clothing industry.
    This has even filtered down to store management.

    Advice to Senior ManagementNone. You seem to know it all.

    No, I would not recommend this company to a friend

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