Zales

  www.zalecorp.com
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Zales Reviews

Updated June 16, 2014
Updated June 16, 2014
69 Reviews

3.0
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
34 Ratings

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

  • Zales Offers Great Employee Discounts (in 4 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Long hours, seven days a week and overtime is expected at peak times including holidays when malls are still open (in 5 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A Life, A Salary, Your Sanity - Choose Two.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant  in  Milwaukee, WI
    Former Employee - Jewelry Consultant in Milwaukee, WI

    Pros

    You make or break your own success here. You can do nothing and ignore your coaches/managers and get no results, or you can listen and do the work and get the results you're looking for. All it takes is good personal skills, a smile, and a willingness to talk to a lot of people all day.

    Cons

    You can do everything and get all the results you want, but upward mobility is slow, clumsy, and unlikely. And so, even if you're the best part-time sales rep the store has, fat chance of getting promoted to full time. And if you're full time, even if you're over-achieving on all your monthly goals, getting a raise (or even an increase in hours) is a laughable dream. What's worse, the individual store management has such little power over firing employees that even incompetent co-workers stay on board and negatively impact the atmosphere and success of the entire sales team.

    Advice to ManagementAdvice

    Provide opportunities for even Jewelry Consultants to attend and participate in leadership development/business development seminars, just as the managers are. Jewelry consultants will only marginally perform until they take personal ownership of the success of their store as a whole.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lack of Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Supervisor  in  Irving, TX
    Former Employee - Warehouse Supervisor in Irving, TX

    Pros

    Warehouse was climate controlled which made it nice with the weather changes is Texas

    Cons

    Warehouse management (in all positions) has been around too long and there are too many skeletons in their closets. Each one knows just enough on the other to keep things interesting.
    Integrity is lacking and there is to much inconsistency, favoritism and no accountability for some.

    Advice to ManagementAdvice

    Look into a few of the staff's background and history to see what there is that is hidden. You might have to look very closely but watch your back.
    You might consider looking into the Kronos tracking for a few of the members in control.
    I loved my job and felt I was making a difference. Thanks for the privilege of working for Zale's.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Orlando, FL
    Current Employee - Sales in Orlando, FL

    Pros

    Zales is an overall good place to work for. Many associates have worked with the company for years. Commission structure works for those who are strong closers and whom have been with the company for a few years.

    Cons

    The commission structure is very weak at first, but it can go up after one year, depending on how many sales were accomplished by the employee. Don't expect making big money here though

    Advice to ManagementAdvice

    The pos systems are a bit out-dated as is the overall look of the store. It's time zales gets a modern face-lift.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Diamond company = mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    Pros

    Most of the mid level people were great. Support within departments could be good. Location of Store Support Center made commute easy.

    Cons

    Upper/ senior management is a bit of a revolving door. Not much clear communication, too much jargon. Lack of support/ communications between senior level and departments and between departments fostered a frustrating atmosphere.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ops Manager  in  Irving, TX
    Former Employee - Ops Manager in Irving, TX

    Pros

    great place to learn...then move on

    Cons

    lack of good viable communication

    Advice to ManagementAdvice

    Your distrubution center needs new blood--desperately!

    Doesn't Recommend
    Approves of CEO
  7.  

    Great place, limited groth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  DePointford, NJ
    Current Employee - Anonymous Employee in DePointford, NJ

    Pros

    Zales has a wonderful product. It is easy to build a customer database, and created customer relations. There are wonderful benefits.

    Cons

    There is no, or little opportunity for advancement. I have been a manager in training for 3 years and have not recieved a store.

    No opinion of CEO
  8.  

    netural

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Flexible scheduling, engaging atmosphere, quick pace, ever changing, friendly store staffs, merchandise selections, ability to have direct input to upper management

    Cons

    tendency to be disorganized, inconsistent, turn-over

    Advice to ManagementAdvice

    consistent structure would improve overall performance in many areas

    Disapproves of CEO
  9.  

    Zales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    Pros

    The company has great brand recognitio both in the US and Canada. The US operation used to be the goal of any career jewelry professional. The Canadian stores still have a great presence and are true professional. They have a large number of seasoned professionals who have commited to staying.

    Cons

    There seems to be no real focus and then commitment on what the company really is and where it should be.

    From a sales perspective, this industry needs true sales professionals. They do not necessarily have to be knowledgeable of jewelry, although it helps. You can usually train the technical knowledge. A person is either a customer oriented sales person or they are not.

    From a cultural perspective, too many people are concerned with politics, building empires and what is best or easiest for thier group. If there is any time which they need to put everthing aside and do what is in the bst interest of the company, it is now.

    From a management perspective, too many changes in direction.

    Advice to ManagementAdvice

    The product sold by the company is in fact different than that in other retail fields.

    Getting back to some old school fundamentals can still turn the tide. The customer has to come first. After that, the field personnel will make or break any efforts and advancements otherwise made. Sales professionals are desperately needed who will again start building the bond with customers that they are their personal jeweler of choice. When they need a gift for any occasion, want to treat themselves and yes, need to have something repaired, they know that they will be taken care of in a professional manner by a friend.

    No opinion of CEO
  10.  

    Riding in retail waters is always choppy....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    Pros

    Ample opportunity to learn the business, open interdepartmental communication, employee discounts, everyday casual dress...not much more to speak of

    Cons

    long hours are expected/mandated, constant change in direction, unorganized management team, fear of being layoffs as there have been 2 rounds, alot finger pointing when something goes wrong

    Advice to ManagementAdvice

    zales is a follower, not a leader in the industry. management blames employees for their shortfalls. lots of ceo cronies running the show...all talk and no action upper management

    Disapproves of CEO
  11.  

    All in all not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great learning opportunity. Zales provides a solid foundation from which you can build your jewelry career. They don't require much experience and are very helpful in building your knowledge.

    Cons

    The opportunity for advancement is there if you are willing to work for it. You have the typical high turnover of any retail experience and the benefits are on the lower end of average.

    Advice to ManagementAdvice

    I would focus more on helping each employee grow. Sometimes the managers are more worried about their commission than their team.

    No opinion of CEO

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