Zales Reviews

Updated January 6, 2015
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3.0
19 Reviews
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Zales CEO Theo Killion
Theo Killion
5 Ratings

19 Employee Reviews

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  1. Good place to work while going to school

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Steady work, steady stream of customers. Planograms are updated. People

    Cons

    Disorganized management. Need to increase communication between management and sales staff.

  2. Quality assurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QC Specialist in Dallas, TX
    Current Employee - QC Specialist in Dallas, TX

    I have been working at Zales

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with

    Cons

    The department does not have career enhancement

  3. Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

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  5. Helpful (1)

    Average work environment.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Baton Rouge, LA
    Former Employee - Store Manager in Baton Rouge, LA

    I worked at Zales full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly people, but everyone acts as if they are afraid of losing their jobs.

    Cons

    Too many promotions. Corporate out of touch. Old technology. Mediocre senior management

    Advice to Management

    Narrow focus. Stop with the corporate "Kool-aid" and focus on basics. Stop emulating other retailers and establish your own identity

  6. Helpful (1)

    A Life, A Salary, Your Sanity - Choose Two.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in Milwaukee, WI
    Former Employee - Jewelry Consultant in Milwaukee, WI

    I worked at Zales part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You make or break your own success here. You can do nothing and ignore your coaches/managers and get no results, or you can listen and do the work and get the results you're looking for. All it takes is good personal skills, a smile, and a willingness to talk to a lot of people all day.

    Cons

    You can do everything and get all the results you want, but upward mobility is slow, clumsy, and unlikely. And so, even if you're the best part-time sales rep the store has, fat chance of getting promoted to full time. And if you're full time, even if you're over-achieving on all your monthly goals, getting a raise (or even an increase in hours) is a laughable dream. What's worse, the individual store management has such little power over firing employees that even incompetent co-workers stay on board and negatively impact the atmosphere and success of the entire sales team.

    Advice to Management

    Provide opportunities for even Jewelry Consultants to attend and participate in leadership development/business development seminars, just as the managers are. Jewelry consultants will only marginally perform until they take personal ownership of the success of their store as a whole.

  7. Helpful (2)

    Lack of Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Supervisor in Irving, TX
    Former Employee - Warehouse Supervisor in Irving, TX

    I worked at Zales full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Warehouse was climate controlled which made it nice with the weather changes is Texas

    Cons

    Warehouse management (in all positions) has been around too long and there are too many skeletons in their closets. Each one knows just enough on the other to keep things interesting.
    Integrity is lacking and there is to much inconsistency, favoritism and no accountability for some.

    Advice to Management

    Look into a few of the staff's background and history to see what there is that is hidden. You might have to look very closely but watch your back.
    You might consider looking into the Kronos tracking for a few of the members in control.
    I loved my job and felt I was making a difference. Thanks for the privilege of working for Zale's.

  8. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Orlando, FL
    Current Employee - Sales in Orlando, FL

    I have been working at Zales full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Zales is an overall good place to work for. Many associates have worked with the company for years. Commission structure works for those who are strong closers and whom have been with the company for a few years.

    Cons

    The commission structure is very weak at first, but it can go up after one year, depending on how many sales were accomplished by the employee. Don't expect making big money here though

    Advice to Management

    The pos systems are a bit out-dated as is the overall look of the store. It's time zales gets a modern face-lift.

  9. Diamond company = mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Zales full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Most of the mid level people were great. Support within departments could be good. Location of Store Support Center made commute easy.

    Cons

    Upper/ senior management is a bit of a revolving door. Not much clear communication, too much jargon. Lack of support/ communications between senior level and departments and between departments fostered a frustrating atmosphere.

  10. Mediocre

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ops Manager in Irving, TX
    Former Employee - Ops Manager in Irving, TX

    I worked at Zales

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    great place to learn...then move on

    Cons

    lack of good viable communication

    Advice to Management

    Your distrubution center needs new blood--desperately!

  11. Great place, limited groth opportunities

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in DePointford, NJ
    Current Employee - Anonymous Employee in DePointford, NJ

    I have been working at Zales

    No opinion of CEO
    No opinion of CEO

    Pros

    Zales has a wonderful product. It is easy to build a customer database, and created customer relations. There are wonderful benefits.

    Cons

    There is no, or little opportunity for advancement. I have been a manager in training for 3 years and have not recieved a store.

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