Zales
3.0 of 5 58 reviews
www.zalecorp.com Irving, TX 5000+ Employees

Zales Reviews

Updated Dec 11, 2013

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3.0 58 reviews

                             

72% Approve of the CEO

Zales CEO Theo Killion

Theo Killion

(29 ratings)

43% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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Good place to work

Sales (Current Employee)
Orlando, FL

I have been working at Zales full-time for more than 3 years

ProsZales is an overall good place to work for. Many associates have worked with the company for years. Commission structure works for those who are strong closers and whom have been with the company for a few years.

ConsThe commission structure is very weak at first, but it can go up after one year, depending on how many sales were accomplished by the employee. Don't expect making big money here though

Advice to Senior ManagementThe pos systems are a bit out-dated as is the overall look of the store. It's time zales gets a modern face-lift.

Yes, I would recommend this company to a friend

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Diamond company = mixed bag

Anonymous Employee (Current Employee)
Irving, TX

I have been working at Zales full-time for more than 5 years

ProsMost of the mid level people were great. Support within departments could be good. Location of Store Support Center made commute easy.

ConsUpper/ senior management is a bit of a revolving door. Not much clear communication, too much jargon. Lack of support/ communications between senior level and departments and between departments fostered a frustrating atmosphere.

No, I would not recommend this company to a friend

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Mediocre

Ops Manager (Former Employee)
Irving, TX

I worked at Zales

Prosgreat place to learn...then move on

Conslack of good viable communication

Advice to Senior ManagementYour distrubution center needs new blood--desperately!

No, I would not recommend this company to a friend

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Great place, limited groth opportunities

Anonymous Employee (Current Employee)
DePointford, NJ

I have been working at Zales

ProsZales has a wonderful product. It is easy to build a customer database, and created customer relations. There are wonderful benefits.

ConsThere is no, or little opportunity for advancement. I have been a manager in training for 3 years and have not recieved a store.

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netural

Anonymous Employee (Current Employee)
Philadelphia, PA

I have been working at Zales

ProsFlexible scheduling, engaging atmosphere, quick pace, ever changing, friendly store staffs, merchandise selections, ability to have direct input to upper management

Constendency to be disorganized, inconsistent, turn-over

Advice to Senior Managementconsistent structure would improve overall performance in many areas

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Zales

Anonymous Employee (Former Employee)
Irving, TX

I worked at Zales

ProsThe company has great brand recognitio both in the US and Canada. The US operation used to be the goal of any career jewelry professional. The Canadian stores still have a great presence and are true professional. They have a large number of seasoned professionals who have commited to staying.

ConsThere seems to be no real focus and then commitment on what the company really is and where it should be.

From a sales perspective, this industry needs true sales professionals. They do not necessarily have to be knowledgeable of jewelry, although it helps. You can usually train the technical knowledge. A person is either a customer oriented sales person or they are not.

From a cultural perspective, too many people are concerned with politics, building empires and what is best or easiest for thier group. If there is any time which they need to put everthing aside and do what is in the bst interest of the company, it is now.

From a management perspective, too many changes in direction.

Advice to Senior ManagementThe product sold by the company is in fact different than that in other retail fields.

Getting back to some old school fundamentals can still turn the tide. The customer has to come first. After that, the field personnel will make or break any efforts and advancements otherwise made. Sales professionals are desperately needed who will again start building the bond with customers that they are their personal jeweler of choice. When they need a gift for any occasion, want to treat themselves and yes, need to have something repaired, they know that they will be taken care of in a professional manner by a friend.

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Riding in retail waters is always choppy....

Anonymous Employee (Current Employee)
Irving, TX

I have been working at Zales

ProsAmple opportunity to learn the business, open interdepartmental communication, employee discounts, everyday casual dress...not much more to speak of

Conslong hours are expected/mandated, constant change in direction, unorganized management team, fear of being layoffs as there have been 2 rounds, alot finger pointing when something goes wrong

Advice to Senior Managementzales is a follower, not a leader in the industry. management blames employees for their shortfalls. lots of ceo cronies running the show...all talk and no action upper management

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All in all not bad

Anonymous Employee (Former Employee)

I worked at Zales

ProsGreat learning opportunity. Zales provides a solid foundation from which you can build your jewelry career. They don't require much experience and are very helpful in building your knowledge.

ConsThe opportunity for advancement is there if you are willing to work for it. You have the typical high turnover of any retail experience and the benefits are on the lower end of average.

Advice to Senior ManagementI would focus more on helping each employee grow. Sometimes the managers are more worried about their commission than their team.

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merchandise planner

Merchandise Planner (Current Employee)
Irving, TX

I have been working at Zales

Prosthere is great opportunity for advancement. since the turnover is pretty high, there are opportunities to advance even in this bad economy, in the midst of layoffs.

Consmanagement in the merchandising offices can be quite disorganized and direction changes constantly. we have had two rounds of layoffs since the beginning of 2008.

Advice to Senior Managementuse the portions of the company that are working profitably as a model for organizational changes. it seems as though we keep reorganizing without seeing benefits.

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Fun sales job if you don't need the job to survive and ... I'll leave it at that

Jewlery Consultant (Current Employee)
Garland, TX

I have been working at Zales

ProsIt's fun to sell jewelry due to the fact that most people that are shopping for jewelry are in a good mood. They may be in love and shopping for their engagement/wedding rings or buying a gift for someone that they think enough of to stop into a jewelry to shop for. The customers that are shopping for themselves are "celebrateing me" and are usually very injoyable as well.

ConsThey don't pay squat. They are also very into writing you up. Even in today's economy, you are written up if you don't get a credit application a day. I can understand not making your sales goal but give me a break, have you seen the interest rate on a Zale's card?

Advice to Senior ManagementBuy better quality, as far a gold. Many people can't wear anything other than 14k and a lot people won't shell out for anything other than 14k &up

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Zales reviews and ratings — including employee satisfaction and approval rating for Zales CEO Theo Killion. All 13 reviews posted anonymously by Zales employees.