Zales

www.zalecorp.com

Zales Reviews

Updated January 5, 2015
Updated January 5, 2015
88 Reviews
3.0
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
38 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Benefits and pay and compensation

    Cons

    Inventory , merchandise and sometimes management

    Recommends
    Positive Outlook
  2.  

    An Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA

    I have been working at Zales full-time (more than a year)

    Pros

    Fun and a great place to help couples fufill their dreams

    Cons

    Lots of long hours during the holiday season

    Advice to ManagementAdvice

    Listen more to your Managers who are on the front lines

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time (more than a year)

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  6.  

    Good Company

    Former Employee - Benefits in Irving, TX
    Former Employee - Benefits in Irving, TX

    I worked at Zales full-time

    Pros

    Good Company to work for .

    Cons

    The drive was bad

    Approves of CEO
  7.  

    Good Overall Work Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Time Management is a great opp in overall enviroment

    Cons

    Great Customer Relations, good long term relationship with peers and guest

    Approves of CEO
  8. 1 person found this helpful  

    Zales Jewelry Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in Charleston, SC
    Former Employee - Jewelry Consultant in Charleston, SC

    I worked at Zales part-time (less than a year)

    Pros

    The training (3 months long) teaches you a lot about jewelry and sales strategies. The environment was laid back and the employees were helpful when I had questions or was struggling with a customer.

    Cons

    The commission structure sucked when you were new because if you are with a customer throughout their whole experience, but another employee helps you out a little, you have to split the sale 50/50. To me, it didn't seem completely fair, and made me hesitate to ask for help.

    Advice to ManagementAdvice

    I love the training, but not a lot of the employees follow the sales structure to a "T". Possibly keep an eye on the employees and their sales techniques.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I like working with people, team environment everybody pulling there weight It's nice to see the whole team win.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping Receiving Clerk in Irving, TX
    Former Employee - Shipping Receiving Clerk in Irving, TX

    I worked at Zales full-time (more than 5 years)

    Pros

    It was like everybody was family everybody was willing to help helped me develop some new people skills. More patience with others that might not get new procedures as quick. If I had an appointment to go to that afternoon it would be easy to get some one to cover for me and I would do the same for them.

    Cons

    I started working for ZALES as a temporary agent and going permanent the pay increase was very generous. As it came time for annual reviews some years the merit increase was good and some not so good. They would do what they could on the not so good years like cater lunch in for us reward us with movie tickets or lunch ticket for the cafeteria. It's a nice company over all it was good they would do this for us to show that board of directors and Management had the staff in mind.

    Advice to ManagementAdvice

    I think some of the same people get recognized a bit frequent, I would hate to see the look of disappointment on some of the other team members face that are really trying but just not as fast physically or quick thinkers. I understand it's a good tool t help others get their productivity up so I would propose more one on ones besides yearly employee review.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Zales full-time (more than 5 years)

    Pros

    Great visibility from senior leaders

    Cons

    Poor cross functional communication, short timelines for big projects

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Served me well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Image Editor in Irving, TX
    Former Employee - Digital Image Editor in Irving, TX

    I worked at Zales as a contractor (less than a year)

    Pros

    Fair hours, excellent on site-cafeteria with a Starbucks counter, break room on every floor, relaxed and respectful working environment, covered employee parking garage

    Cons

    very corporate, you need to go through several nods of approval before you can get a new chair/computer/office equipment if yours happens to break, (when I was there they had paused the 401k match)

    Advice to ManagementAdvice

    --

    Recommends
    Positive Outlook
    Approves of CEO

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