Zales
3.0 of 5 65 reviews
www.zalecorp.com Irving, TX 5000+ Employees

Zales Reviews

Updated May 21, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.0 65 reviews

                             

72% Approve of the CEO

Zales CEO Theo Killion

Theo Killion

(32 ratings)

41% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Sharing the love

    Store Manager (Current Employee)
    Blaine, MN

    ProsGreat pay, support from upper management, truly care for all employees

    Consnot a of of budget hours for hourly JC's. Lots of pressure for management

    Advice to Senior ManagementKeep supporting the people who run your stores. It's nice to know you truly care

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    16 years with company

    Sales Associate (Current Employee)
    Washington, DC

    ProsGreat company to work for. You have unlimited potential . Started as sales associate, then manager,office administrator and now sales associate. zales has accommodated my needs as an individual and single mom. I wouldn't want to be anywhere else.

    ConsI don't see any. To those with only negative comments, you get out of it what you put into it. You have to be driven in this industry, it's not just a job but a career.

    Advice to Senior ManagementListen to those in the stores, we know what customers want . You could get some great ideas from some of us. More direct communication with upper and lower levels.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great job during college

    Jewlery Consultant (Former Employee)
    Provo, UT

    ProsI was able to relax while at work when no one was in the store. When someone came in, I would try my best to help the customer come to a buying decision, and to hopefully receive commission. I made $12 an hour including commission.

    ConsThe upper management wasn't that great. My manager was awesome, but above her there wasn't much support.

    Advice to Senior ManagementGive more support to the store managers.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Opportunity for advancement... Fun environment!

    District Manager (Current Employee)

    ProsThey pay very well, its common to get raises based on performance. They are very responsive to employee feedback. Been around a long time, so they have a strong brand reputation. Guest service is truly valued in this company.

    ConsPayroll department needs work, they rarely get it right.

    Advice to Senior ManagementPromoting within is so good for moral, thank you! I would love to see more ASM positions.
    The commission structure for management should include mulitple metrics and be on an accelerator / deccelerator tier, rather than all or nothing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great place to work.

    QC Inspector (Former Employee)
    Irving, TX

    ProsBenifits are awsome! Loved working with my co-workers.

    ConsNone that I can think of.

    Advice to Senior ManagementGood people in QC dept.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Terrific company! Great career growth potential.

    Manager (Current Employee)
    Irving, TX

    ProsLots of smart people working to make the company a better place. They also have a fairly generous holiday policy.

    ConsThe company is coming out of a rough patch, so some of the infrastructure is still outdated. The building is also not in great shape. Still, the company is obviously interested in updating its infrastructure as the means come available.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great company, great coworkers

    Jewelry Consultant (Current Employee)
    Saratoga Springs, NY

    ProsFun incentive programs and my manager tries to work around everyone schedules.

    ConsWorking mall hours and only having so many fulltime positions available.

    Advice to Senior ManagementIf a team works well together let them add in another fulltime employee rather than hiring 2 more Paine employees.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

    2 people found this helpful  

    Don't really need a sentence To describe my experience is just been great....

    Jewelry Consultant (Current Employee)
    Harrisburg, PA

    ProsThe best part is knowing that I'm selling a great product And great quality... And a company that backs Their product with a lifetime warranty.... Love working with couples helping them Pick out the perfect wedding rings.. And knowing that in some small way you Were part of their special day

    ConsThe only bad thing I can say about working in Zales is You Want to spend your paycheck Right in the store

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Zales is a great company if you can handle change.

    Manager (Former Employee)
    Syracuse, NY

    ProsIf you have a good regional manager, anything is possible. I was given 8,000 per year in raises plus increased bonuses within2 years of working for the company. I was able to compensate my best employees well. Managers are allowed to give their associates a lot more in terms of commission (if the associate sells enough) and other laid back work atmosphere stuff.

    ConsThe company can be wishy washy and change things constantly leading to busywork and confusion

    Advice to Senior ManagementInvest more in training on diamonds and increase your diamonds sales. You have the best diamond prices in the industry, hands down.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Zales? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Zales reviews and ratings — including employee satisfaction and approval rating for Zales CEO Theo Killion. All 9 reviews posted anonymously by Zales employees.