Zales Reviews

Updated October 12, 2014
Updated October 12, 2014
79 Reviews
3.2
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
37 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Love working hee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operations in Irving, TX
    Current Employee - Store Operations in Irving, TX

    I have been working at Zales full-time (more than 10 years)

    Pros

    Great home/work life balance, management team that hears its employees. Friendly atmosphere that encourages growth.

    Cons

    Benefits are a bit lacking, no current 401k matching has caused a lot of people to leave. Expect that to come back after the first of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I really enjoy my job at Zales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Zales full-time (more than 8 years)

    Pros

    Everyday working with the public is different. Some days are better than others. We are privileged to be a part of our guests very special, life changing moments. As a store manager it's rewarding to hire and develop new talented people.

    Cons

    As a store manager there is so much to do that it is difficult to focus on our guests.

    Advice to ManagementAdvice

    I've been in a store with an office manager and I believe every store needs one. It helps the manager be able to run the sales floor and train by example. It allowed me to help everyone including myself make more money. Usually our interaction with the guest is what made us successful in the first place.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    6 Years with Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Fort Collins, CO
    Current Employee - Store Manager in Fort Collins, CO

    I have been working at Zales full-time (more than 5 years)

    Pros

    Great company to work with. They love to promote from within and sincerely care about what their employees think.

    Cons

    Some long hours as manager, peak times are highly demanding.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Sharing the love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Blaine, MN
    Current Employee - Store Manager in Blaine, MN

    I have been working at Zales full-time (more than an year)

    Pros

    Great pay, support from upper management, truly care for all employees

    Cons

    not a of of budget hours for hourly JC's. Lots of pressure for management

    Advice to ManagementAdvice

    Keep supporting the people who run your stores. It's nice to know you truly care

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    16 years with company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC

    I have been working at Zales full-time (more than 10 years)

    Pros

    Great company to work for. You have unlimited potential . Started as sales associate, then manager,office administrator and now sales associate. zales has accommodated my needs as an individual and single mom. I wouldn't want to be anywhere else.

    Cons

    I don't see any. To those with only negative comments, you get out of it what you put into it. You have to be driven in this industry, it's not just a job but a career.

    Advice to ManagementAdvice

    Listen to those in the stores, we know what customers want . You could get some great ideas from some of us. More direct communication with upper and lower levels.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great job during college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewlery Consultant in Provo, UT
    Former Employee - Jewlery Consultant in Provo, UT

    I worked at Zales full-time (more than an year)

    Pros

    I was able to relax while at work when no one was in the store. When someone came in, I would try my best to help the customer come to a buying decision, and to hopefully receive commission. I made $12 an hour including commission.

    Cons

    The upper management wasn't that great. My manager was awesome, but above her there wasn't much support.

    Advice to ManagementAdvice

    Give more support to the store managers.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Opportunity for advancement... Fun environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Zales full-time (more than an year)

    Pros

    They pay very well, its common to get raises based on performance. They are very responsive to employee feedback. Been around a long time, so they have a strong brand reputation. Guest service is truly valued in this company.

    Cons

    Payroll department needs work, they rarely get it right.

    Advice to ManagementAdvice

    Promoting within is so good for moral, thank you! I would love to see more ASM positions.
    The commission structure for management should include mulitple metrics and be on an accelerator / deccelerator tier, rather than all or nothing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QC Inspector in Irving, TX
    Former Employee - QC Inspector in Irving, TX

    I worked at Zales full-time (more than 10 years)

    Pros

    Benifits are awsome! Loved working with my co-workers.

    Cons

    None that I can think of.

    Advice to ManagementAdvice

    Good people in QC dept.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Terrific company! Great career growth potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Irving, TX
    Current Employee - Manager in Irving, TX

    I have been working at Zales (less than an year)

    Pros

    Lots of smart people working to make the company a better place. They also have a fairly generous holiday policy.

    Cons

    The company is coming out of a rough patch, so some of the infrastructure is still outdated. The building is also not in great shape. Still, the company is obviously interested in updating its infrastructure as the means come available.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company, great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in Saratoga Springs, NY
    Current Employee - Jewelry Consultant in Saratoga Springs, NY

    I have been working at Zales part-time (less than an year)

    Pros

    Fun incentive programs and my manager tries to work around everyone schedules.

    Cons

    Working mall hours and only having so many fulltime positions available.

    Advice to ManagementAdvice

    If a team works well together let them add in another fulltime employee rather than hiring 2 more Paine employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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