Zara

  www.zara.com
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Zara Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.9 315 reviews

54% Approve of the CEO

Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera

Pablo Isla Álvarez de Tejera

(118 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does(in 18 reviews)

  • Employees dynamic was very positive to the work environment(in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform(in 23 reviews)

  • Rude customers, high turn over rate, 15% discount(in 23 reviews)

51 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Empty promises to keep stringing you along!

    Anonymous Employee (Former Employee) Los Angeles, CA

    ProsThey give a decent base pay for just being a sales associate. They provide uniforms that make it very easy and you don't have to pay for them. Also during sale they give almost everyone full time hours (except I have heard that this will change for any one who is not technically full time). They are also very eager to extend short shifts to make them full 8 hour shifts and people are always trying to give shifts away making it easy to add on hours. Customers are friendly and actually make it fun to be at work.

    ConsThey string almost everyone along with empty promises of opportunity to grow in the company. The most qualified people get ignored for promotions (that they are sometimes promised) and instead they promote "favorites", even when the person is incompetent. When giving these "empty promises" they have you do the job without the pay you should be getting or any full time benefits. I have worked in four different Zara stores and seen this happen at every store and with multiple people, myself included.

    Advice to Senior ManagementActually do what you say you are going to do. I have seen so many amazing assets to the company leave because they were being taken advantage of by management. Management only finally decides to do something about it when they are backed into a corner or it is too late. Also, if someone is not doing their job right then they should not have it. I have never seen more unqualified people have management positions in my life. After mistake after mistake after mistake they should be fired instead of just pretending like nothing happened.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    They don't care if you have a family emergency, just get to work!

    Cashier (Current Employee) Boston, MA

    Pros$100 gift card at Christmas

    Conshorrible management: managers are the FIRST ones to start rumors and gossip, very childish.
    customers are rude, impatient, and you can't even look at them without being reprimanded.
    you have to look a certain way.
    closing is horrible! be prepared to fold your life away.

    Advice to Senior Managementbe more professional and wiling to help your employees. Everything is not "our fault", you are a MANAGER so please MANAGE us in situations that are beyond our control.

    No, I would not recommend this company to a friend

     

    Idiots in positions of power

    Anonymous Employee (Former Employee)

    ProsI love the clothes, the ambiance. Some really wonderful professional people who keep leaving, if that tells you anything.

    ConsHorrible discount. Terrible HR - Don't expect a call back if you have a problem. No clear directions on what the expectations are. Miserable experience.

    Advice to Senior ManagementWe are not your flying monkeys.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Terrible place to work.

    Sales Associate (Former Employee) New York, NY

    ProsThere are no pros at this job.

    ConsMany of the managers were verbally and emotionally abusive. They'd say things like "we are watching who is doing the job and only the best people are going to stay here." As if we were on survivor and hadn't ALREADY been hired and weren't all working our butts off. The store was terrible mismanaged and under staffed. Issues like the fitting room being too small for a FLAGSHIP STORE (thus the line running 30 people long across an entire wall) and the stock room being four flights of stairs away with only two people working in the stock room, were obviously key to customer frustration, but there is little a sales associate can do to improve service in those circumstances. Yet we were told daily to work on "customer service!" as if we would be able to improve anything without the support or resources. Also, there were like 3 single stall bathrooms for approximately 100+ employees? Oh, also we didn't get 15 minute breaks which is illegal. When I once requested one from a floor supervisor she said "we don't do that here." I will never step foot in another Zara store for as long as I live. It's a shady and greedy corporation that doesn't deserve my (or anyone else's) money. AND the founder/primary shareholder is the third richest man in the world. It's disgusting.

    Advice to Senior ManagementCreate infrastructure that actually functions. Train and hire managers to have respect for employees. There was clearly no respect or appreciation for lower level employees. There were a handful of genuinely nice managers, but they were far and few between, and ultimately, they didn't have control of the gross mismanagement of the store. I've worked in retail environments where all employees are actually treated with dignity (see, Apple), and those are the companies that actually provide good customer service and keep employees. I don't understand what Zara's fear is of a) treating its employees with basic decency and b) fixing what doesn't work.

    Seriously though, other people with negative experience—can we form a support group or something.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Sales Associate

    Anonymous Employee (Former Employee)

    ProsGood start up job and pay for a student.

    ConsThe managers are incompetent. Not educated and extremely gossipy. They are biased and give hours to the employees they like working with. Not a friendly working environment.

    Advice to Senior ManagementHire managers who are capable enforcing proper rules and regulations to avoid internal corruption.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    A sales-oriented company who really doesn't care about its employees

    Sales Associate (Former Employee)

    ProsFashionable clothes
    Cool-looking store
    Included employee uniform

    ConsIgnored by management
    Poor employee discount
    Lack of flexibility
    Devalued as a worker
    Long shifts
    Over-scheduled shifts

    Advice to Senior ManagementActually train your employees and treat them like people

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Zara is only good for a first time job

    Sales Associate (Current Employee) New York, NY

    Prosworks around school schedule, can easily get promoted.

    Consrude people in company, doesn't care about employees, money hungry company

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    This company could do better

    Management (Current Employee) Los Angeles, CA

    ProsLots to learn teaches all the basics. Fashion forward and clothes are on trend. If you survive here you can survive anything.

    ConsRidiculous employee discount, long hours, not enough hours given to accommodate the nature of a FAST FASHION retail business, hard work is never acknowledged, favoritism stems from corporate.

    Advice to Senior ManagementThere is a serious need to replace corporate managers.

    I see Zara has a new Managing Director, I hope he reads this and makes changes in Corporate Managers and the unprofessional way they manage stores. They are unfair when promoting staff and they focus on looks rather than abilities I've seen great management/staff get passed up for being over weight and good looking employees promoted even when they're not ready -a common practice- If they do not like you they pick on you rather than train you.

    Speaking your mind leads to outcasting and plans to banish you begin to take form.

    Management turnover is extremely high because they're not trained properly. Zara's expectations do not match the support they provide, often going months without seeing corporate management. Working long hours is expected, exceeding the salaried 40 hours.

    Advice for a manager looking to work for Zara is to stay far from here. There is potential for growth but it depends IF corporate managers like you, the criteria isn't always job performance. Human resource department is the worst, untrained and unprofessional and never confidential. This company has potential to be great if they just get real qualified and college educated corporate managers rather than current corporate managers that are doing it all wrong.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Very unprofessional and no appreciation of employees work.

    Key Holder (Former Employee) Orlando, FL

    ProsVery stylish outfits, 15 % employee discount, friendly atmosphere.

    ConsThis company doesn't care about anything but money. It doesn't matter how long you worked and did everything for them you are nobody for them. You are just a number. Working for this company you will get lot of disrespect, will be stock in the same position for years, will not get any raise and so on. Do yourself a favor do not work for this company.

    Advice to Senior ManagementGet a educated !

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Worst experience of my life

    Sales Associate (Former Employee) New York, NY

    ProsI can't think of any

    ConsThe discount. The managers are absolutely horrible they don't care about the employees. Most of them seem overwhelmed themselves and don't know what they are doing.

    No, I would not recommend this company to a friend

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