Zara Reviews

Updated September 19, 2014
Updated September 19, 2014
351 Reviews
2.9
351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
132 Ratings

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does (in 18 reviews)

  • Employees dynamic was very positive to the work environment (in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 23 reviews)

  • Rude customers, high turn over rate, 15% discount (in 23 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate (Coordination Trainee)  in  Boston, MA
    Former Employee - Sales Associate (Coordination Trainee) in Boston, MA

    I worked at Zara full-time for less than a year

    Pros

    I wish I had a pro to tell you.

    Cons

    The discount is horrible. You get 15% off. You walk in and think its a tasteful store but really the go-backs are thrown everywhere on the floor, and you spend your day cleaning. They give you one uniform all year unless your pants rip or something it's ridiculous. The management is a joke, they think they have all this power and will use you until you just can't take it anymore. Do not accept any promotion they offer you because they will not give you a raise on the spot. I've been training for over 6 months and still no raise, they lie to you .

    Advice to ManagementAdvice

    Take care or the people who have been there and know everything. They deserve to be treated better and with respect.

    Doesn't Recommend
  2.  

    Terrible & Unprofessional Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara part-time

    Pros

    Uniform is provided. Fairly comfortable.

    Cons

    Bad management (Managers are unprofessional and hiring and firing is constant.). No benefits for part-timers and 15% employee discount off already overpriced and low quality clothes. $9 an hour is ridiculous when the workload is heavy and constantly busy (especially during the holidays!) and regular customers that come to the store are also difficult to deal with (Miami customers, not sure about other locations). Management really has no respect for its employees and hours can be cut in half or more if they no longer want you around but do not want to fire you due to insurance.

    Advice to ManagementAdvice

    Employees are humans too.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Horrible. Working for almost a year. (Part-Time)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Santa Monica, CA
    Current Employee - Sales Associate in Santa Monica, CA

    I have been working at Zara part-time for more than a year

    Pros

    -Good experience for a 1st job.
    -Good pay.

    Cons

    -Cheap clothing is over priced.
    -HORRIBLE management (always changing your schedule, not enough hours)
    -Irresponsible managers, miscommunications, hypocritical, favoritism)
    -You don't get a raise unless they like you, they don't even care about hard work.
    -The company doesn't care about employees.
    -Customers are snobby thinking that we're servants to only please them.

    Advice to ManagementAdvice

    Be more organized and less hypocritical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Dallas, TX
    Former Employee - Sales Associate in Dallas, TX

    I worked at Zara part-time for more than a year

    Pros

    The employees are nice.
    There are good managers, but the ones that are fair and work hard, are the ones that get treated the worst.

    Cons

    Where does one begin?
    Terrible values. Seriously disgraceful.
    Pathetic 15% discount
    The uniforms are ok for men, low quality, but tailored none the less. For women however, they are low quality, thick, hot, unflattering, and usually fall apart after 2 weeks. And managers have the nerve to get mad when you need a new one.
    You get paid for one job but will do 3 or 4.
    Discrimination is rampant. I've dealt with racial slurs and comments by two different managers. If you're Hispanic you will get promoted, no matter how stupid or incompetent you are. If you're young and white, the more obnoxious you are i.e. lazy, late, absent, etc., the more likely you will be promoted. Blacks usually don't last long, because they must be perfect, or else. The only reason one happens to be promoted is if they are desperate to fill position, they beg for it, or have worked at the company literally forever, and then they make their existence a living hell.
    Part-time means 0 benefits. No matter how long you're with the company. You get nothing. If you, God forbid, get sick, for a week, they might just fire you, depending on how heartless your manager is.
    The hourly wage for associates is a joke considering the fact that you are also a visual coordinator, stock room person, and manager all in one.

    Advice to ManagementAdvice

    I don't know what advice will achieve, since managers are just corporate puppets.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Empty promises to keep stringing you along!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Zara part-time

    Pros

    They give a decent base pay for just being a sales associate. They provide uniforms that make it very easy and you don't have to pay for them. Also during sale they give almost everyone full time hours (except I have heard that this will change for any one who is not technically full time). They are also very eager to extend short shifts to make them full 8 hour shifts and people are always trying to give shifts away making it easy to add on hours. Customers are friendly and actually make it fun to be at work.

    Cons

    They string almost everyone along with empty promises of opportunity to grow in the company. The most qualified people get ignored for promotions (that they are sometimes promised) and instead they promote "favorites", even when the person is incompetent. When giving these "empty promises" they have you do the job without the pay you should be getting or any full time benefits. I have worked in four different Zara stores and seen this happen at every store and with multiple people, myself included.

    Advice to ManagementAdvice

    Actually do what you say you are going to do. I have seen so many amazing assets to the company leave because they were being taken advantage of by management. Management only finally decides to do something about it when they are backed into a corner or it is too late. Also, if someone is not doing their job right then they should not have it. I have never seen more unqualified people have management positions in my life. After mistake after mistake after mistake they should be fired instead of just pretending like nothing happened.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    They don't care if you have a family emergency, just get to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Boston, MA
    Current Employee - Cashier in Boston, MA

    I have been working at Zara full-time for less than a year

    Pros

    $100 gift card at Christmas

    Cons

    horrible management: managers are the FIRST ones to start rumors and gossip, very childish.
    customers are rude, impatient, and you can't even look at them without being reprimanded.
    you have to look a certain way.
    closing is horrible! be prepared to fold your life away.

    Advice to ManagementAdvice

    be more professional and wiling to help your employees. Everything is not "our fault", you are a MANAGER so please MANAGE us in situations that are beyond our control.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Idiots in positions of power

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    I love the clothes, the ambiance. Some really wonderful professional people who keep leaving, if that tells you anything.

    Cons

    Horrible discount. Terrible HR - Don't expect a call back if you have a problem. No clear directions on what the expectations are. Miserable experience.

    Advice to ManagementAdvice

    We are not your flying monkeys.

  9.  

    Terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Zara part-time for less than a year

    Pros

    There are no pros at this job.

    Cons

    Many of the managers were verbally and emotionally abusive. They'd say things like "we are watching who is doing the job and only the best people are going to stay here." As if we were on survivor and hadn't ALREADY been hired and weren't all working our butts off. The store was terrible mismanaged and under staffed. Issues like the fitting room being too small for a FLAGSHIP STORE (thus the line running 30 people long across an entire wall) and the stock room being four flights of stairs away with only two people working in the stock room, were obviously key to customer frustration, but there is little a sales associate can do to improve service in those circumstances. Yet we were told daily to work on "customer service!" as if we would be able to improve anything without the support or resources. Also, there were like 3 single stall bathrooms for approximately 100+ employees? Oh, also we didn't get 15 minute breaks which is illegal. When I once requested one from a floor supervisor she said "we don't do that here." I will never step foot in another Zara store for as long as I live. It's a shady and greedy corporation that doesn't deserve my (or anyone else's) money. AND the founder/primary shareholder is the third richest man in the world. It's disgusting.

    Advice to ManagementAdvice

    Create infrastructure that actually functions. Train and hire managers to have respect for employees. There was clearly no respect or appreciation for lower level employees. There were a handful of genuinely nice managers, but they were far and few between, and ultimately, they didn't have control of the gross mismanagement of the store. I've worked in retail environments where all employees are actually treated with dignity (see, Apple), and those are the companies that actually provide good customer service and keep employees. I don't understand what Zara's fear is of a) treating its employees with basic decency and b) fixing what doesn't work.

    Seriously though, other people with negative experience—can we form a support group or something.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara part-time

    Pros

    Good start up job and pay for a student.

    Cons

    The managers are incompetent. Not educated and extremely gossipy. They are biased and give hours to the employees they like working with. Not a friendly working environment.

    Advice to ManagementAdvice

    Hire managers who are capable enforcing proper rules and regulations to avoid internal corruption.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    A sales-oriented company who really doesn't care about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Zara part-time for less than a year

    Pros

    Fashionable clothes
    Cool-looking store
    Included employee uniform

    Cons

    Ignored by management
    Poor employee discount
    Lack of flexibility
    Devalued as a worker
    Long shifts
    Over-scheduled shifts

    Advice to ManagementAdvice

    Actually train your employees and treat them like people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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