Zellers Reviews

Updated October 19, 2014
Updated October 19, 2014
91 Reviews
3.5
91 Reviews
Rating Trends

Recommend to a friend
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Zellers President and CEO A. Mark Foote
A. Mark Foote
34 Ratings

Review Highlights

Pros
  • Great people; manager was wonderful; customers were terrific (although there is a rotton apple in every bunch) (in 5 reviews)

  • good part time job for high school students i suppose (in 4 reviews)


Cons
  • In order to recieve a discount, all employees must use hbc credit card (in 4 reviews)

  • Credit blend and credit card referrals are the only thing management cares about (in 5 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Glad to see them bite the dust.

    Former Employee - Anonymous Employee in Hamilton, ON (Canada)
    Former Employee - Anonymous Employee in Hamilton, ON (Canada)

    I worked at Zellers part-time (less than an year)

    Pros

    -Working overnights meant I didn't have to deal with customers
    -Was able to work independently
    -Relatively quiet and peaceful

    Cons

    It's a minimum wage job, and in terms of workers, Zellers got exactly what they paid for. Most of the daytime workers consisted of snotty cliquey teenagers or bickering middle aged women who felt threatened anytime they felt you encroached on their territory a little too much. My immediate supervisor was a miserable wench who would roll her eyes anytime you dared ask her a question. Absolutely no training from supervisors and those who were seasoned employees were bitter and downright unfriendly out of fear that you might do their job better than them. Hate to break it to you, but if you're over the age of 29 and still working a minimum wage job, you're in no position to be that nasty to anyone. They became even nastier once they found out I was a student, since they're jealous of anyone with ambition and an IQ over 75. I hope they're all languishing in whatever minimum wage job they're stuck in.

  2.  

    Bad min wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zellers

    Pros

    The other cashiers, nothing else

    Cons

    constant pressure to sell credit cards, no trust in employess, treating everyone like they are in 4th grade, management not being around or caring, crappy customers the list goes on

    Advice to ManagementAdvice

    MANAGE

    Doesn't Recommend
    Negative Outlook
  3.  

    Restaurant Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Richmond, BC (Canada)
    Former Employee - Supervisor in Richmond, BC (Canada)

    I worked at Zellers full-time (more than 8 years)

    Pros

    The best part about working at Zellers was the customers and staff.

    Cons

    Wage increases were minimal if any, they always seemed to find reasons not to give raises. Store managers treated staff very poorly.
    They expected supervisors to put in long days since they were on salary.

    Advice to ManagementAdvice

    No advice since they are now closed.
    And we all wonder why the store closed.......

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  5.  

    Not a good experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Sherwood Park, AB (Canada)
    Former Employee - Anonymous Employee in Sherwood Park, AB (Canada)

    I worked at Zellers

    Pros

    There is a decent staff discount and a lot of the people who work there are great. Unfortunately not many of them are management.

    Cons

    The store manager is great and well liked. The department managers however, are for the most part, unprofessional and lazy. Employees are not treated with respect and often belittled in public (ie. the restaurant) or in front of other employees. Gossip is a huge problem.

    Doesn't Recommend
    No opinion of CEO
  6.  

    very dissapointed to see zellers gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supervisor in Edmonton, AB (Canada)
    Current Employee - Supervisor in Edmonton, AB (Canada)

    I have been working at Zellers

    Pros

    zellers was a great place to work, loved the hours, loved the co workers, and pretty good pay.

    Cons

    a heavy work load on little hours,not enough hours to keep the family fed.

    Advice to ManagementAdvice

    you need to put your heart and soul in to your job. you need to believe in your store and treat everybody like they are your family. a good team makes the ship sail smooth.

    Doesn't Recommend
    No opinion of CEO
  7.  

    I wasn't treated with very much respect by the supervisors or managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Checkout Associate in Kelowna, BC (Canada)
    Former Employee - Checkout Associate in Kelowna, BC (Canada)

    I worked at Zellers

    Pros

    Might be an ok job for a teenager living at home Not good for someone who must support a family

    Cons

    Not enough hours verylow pay no sickpay not flexible for single moms Unprofessional supervisors Unpredictable schedule Aggressively advertise zellerscreditcard

    Advice to ManagementAdvice

    Pay a living wage Provide fulltime work Paid sickdays Be flexible for families Allow cashiers to use restroom when needed

    Doesn't Recommend
    No opinion of CEO
  8.  

    Working here has shown me a new level of just how uncaring employers can be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Catharines, ON (Canada)
    Current Employee - Anonymous Employee in Saint Catharines, ON (Canada)

    I have been working at Zellers

    Pros

    There aren't alot of pros. I enjoy the people I work with but that's it. My particular supervisor is understanding but the senior staff seems to really not care about it's employees.

    Cons

    Discounts are now being taken away, if you want your discount you must use a hbc credit card. Seniority is not based on how long you've worked there but your availability. I told them I wasn't able to work Sundays due to no babysitting available for my kids and was told that my seniority would slip below those employees that just started. Their sick policy stinks. Apparently you are only allowed to be sick 3 times a year. After 10 you get a letter which is standard but after that letter I was away for 2 days and got a 2 written warning. During which time i was working with a fractured collarbone.

    Advice to ManagementAdvice

    Perhaps truly caring about your employees would be a start. There is more to business than credit blends and how many credit referrals you receive. By making your employees feel like they don't matter, eventually, you will be filling out those referrals yourselves, and wondering where all the staff went.

    Doesn't Recommend
  9.  

    Zellers - not close to the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Zellers

    Pros

    There are friendly people working there. That seems to be the only pro I can think of. If you're looking to be something as simple as a cashier they'll offer you all the hours in the world, because they need those. It's easy to get a job there.

    Cons

    There's really no room for improvement. It isn't managed as well as it could be. People were promised positions they never got. They seem to randomly take away your hours when they're "done" with you after the busy season. Days can seem very long. There is a lot of stress involved in dealing with angry customers. Pay isn't anything special as well.

    Advice to ManagementAdvice

    During orientation when you promise an employee a position, make sure you actually give it to them rather than using them to plug holes elsewhere until they forget about it. Encourage more positive reinforcement between supervisors/managers and regular employees. Offer more incentive to want to be part of that workplace that can be very busy and stressful and doesn't seem to offer much upside other than the fact that it might be easy to get the job.

    As for the store itself, there are a lot of times where it seems like it isn't sure what kind of store it wants to be. If you're going to run a discount store than do that, if not then don't. There seems to be no identity like places like Walmart have.

    Doesn't Recommend
    No opinion of CEO

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