Zen Internet Reviews

Updated October 3, 2014
Updated October 3, 2014
15 Reviews
2.9
15 Reviews
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Richard Tang
13 Ratings

7 Employee Reviews Back to all reviews

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  1.  

    Poor treatment of new staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desk Based Account Manager in Rochdale, England (UK)
    Former Employee - Desk Based Account Manager in Rochdale, England (UK)

    I worked at Zen Internet full-time (more than an year)

    Pros

    Laid back atmosphere.
    Safe job if you don't mind staying in your current role.
    Free fruit and coffee.
    If it's broadband you want you won't find a friendlier more helpful company.

    Cons

    I worked at Zen from January 2012 to June 2014. I am a very experienced professional in my field but at Zen there is a culture of giving 'jobs to the boys' so that if you have been with the company over 5 years you will get the pick of the jobs, experience and skills irrelevant. If you are new (less than 5 years) chances are you'll never get out of the position you are currently in. Product Managers and senior management refuse to take advice unless you are part of the 'click' or have been there years.

    Extremely two-faced management and unfortunate lack of vision.

    I don't wish to knock Zen too much as I believe that they believe the culture is cool and laid back and happy. There is a strong sub-text and a lot of people I spoke to shared my feelings but didn't have the options I had in finding another job very quickly as soon as I decided Zen was not for me.

    I joined because I assumed Zen would be a great place to work and progress for the remaining 10-15 years I have before I retired. I was wrong.

    Advice to ManagementAdvice

    Listen to your staff - especially new staff. If they have skills that are of value don't ignore them or pas them over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    What job did I apply for again?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Rochdale, England (UK)
    Current Employee - Sales in Rochdale, England (UK)

    I have been working at Zen Internet full-time (more than an year)

    Pros

    Most of the staff are good to get on with - but they employ far to many and its difficult to see what some people do.
    Free fruit & coffee - but you have to be quick off the mark to get any before the stampede.
    Nice offices - but beginning to feel overcrowded.

    Cons

    If you are ambitious... don't come to Zen Internet. Opportunities are non existent. They will go external!
    If you want a good salary... don't come to Zen Internet. No commission payable in sales !?!?!?
    If you want to progress your career... don't come to Zen Internet. The job you apply for will Inevitably not match the one you will end up doing.

    That said, Zen Internet really is the easiest job you could wish for! No pressure to perform and hit targets, and no repercussions if you don't. You really could sit around and do nothing for a week - I've seen it done!

    Advice to ManagementAdvice

    Happy staff - If you are happy to just stay in the same role and pick up a basic salary, regardless of the job you actually end up with, 9-5, you couldn't ask for a better company to work for.

    Happy customers - Zen Internet are always behind their competitors, so its their customer base that suffers.

    Happy suppliers - Zen Internet pay all bills on time, but have no 'weight' with their main suppliers BT & Vodafone. I'd be happy with Zen Internet as a customer - a push over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Promising start, but too many things are wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)

    I worked at Zen Internet full-time (more than 5 years)

    Pros

    I worked in various different technical roles during my time at Zen starting in tech support, and generally speaking enjoyed my time there. There are a lot of issues with redundant staff (mostly managers), and quality of the systems used however.

    There is opportunity to move through the company if you want to. I had three different roles within 7 years.

    Reasonable priced canteen, although the food is not always the best quality. Free fruit, coffee etc.

    Good place to commute to. Right on the motorway, so you don't need to journey into deepest darkest Rochdale.

    Cons

    There are a lot of people who managed to get paid for doing very little

    The salary is a joke. 6 month reviews, although don't expect anything more than a 1.5% pay rise if you're lucky. Also no salary increase for changing roles.

    People's ability to park in the car park is dire, not helped by the old faded white lines. Management have refused to get them repainted to make them more obvious.

    All training I was given was 'soft skill' training. Nothing directly job related.

    There is a lot of talk of following the defined processes as set out as part of ISO 9001. Not everyone follows them however, and management actively encourage forgetting about them when they get in the way. Surely fixing the process to work for you is the correct way to go? (Regularly reviewing the processes is actually a part of ISO 9001)

    Lots of manual repetitive tasks in the 'NOC', who should be responsible for maintaining and upgrading the network, however are actually responsible for provisioning leased lines. There was a lot of talk about streamlining the process, and the systems development team did a lot of work to 'improve' things. This boiled down to getting the systems to automatically send emails between teams instead of a human. Effort would have been better focused on working out how to automatically provision this stuff onto the network which would have cut down on hours of unneeded work, and reduce staffing costs.

    Their in-house CRM is awful. Most fields are free form, with no validation, which allows you to enter things like 'bert' for a customers telephone number. This makes automating things almost impossible. They have a mountain to climb if they actually want to streamline the business, but nobody seems keep to actually start.

    Advice to ManagementAdvice

    Ditch zebra. The data in there is terrible quality which makes it impossible to actually create new products.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Happy Staff - OR ELSE!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Rochdale, England (UK)
    Former Employee - Manager in Rochdale, England (UK)

    I worked at Zen Internet full-time (more than 3 years)

    Pros

    Free Fruit and coffee. Good Canteen. Flexible Hours. Nice Office Environment. Some nice people work there.

    Cons

    Having a mission of 'Happy Staff' you would think that Zen would encourage staff to be happy. In fact the opposite is true. Its a case of 'You WILL appear to be happy OR ELSE!'

    The senior management team give the impression that everything is all relaxed, allowing you to do things at your own pace, and giving the impression that they about you. The reality is a ruthless demanding regime where you must deliver miracles immediately or they will get rid of you.

    Everyone seams to be just left to wallow, without any direction or real support. If you are struggling a little with your job, don't extect any sympathy. This is seen as an intolerable weekness, and you will be shown the door. HR won't help you, they will put the boot in and fast-track the exit process.

    There are some very sneaky back-stabbing people in Zen. Crawling along to your manager, instead of having the guts to talk to you directly.

    It used to be a good place to work, but recently some 'little hitlers' have been recruited who are the usual self centred aggressive corporate, hire and fire, my way or the highway types - intent on making life a misery for everyone.

    Really not a pleasant place to work in any more.

    Advice to ManagementAdvice

    Stop recruiting idiots, and be more supportive to existing staff. Give people a chance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Beaten wife syndrome - "I'm only doing this for your own good, honey"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Current Employee - Anonymous Employee in Rochdale, England (UK)

    I have been working at Zen Internet full-time (less than an year)

    Pros

    Free fruits and monthly 15 min massage - a novelty
    Salary isn't too bad - if you can tolerate middle managers and team leaders

    Cons

    Richard Tang seems to be a decent CEO.

    However, the day-to-day running of the organisation is left to middle management. I have worked for a number of larger organisations prior to this, and in comparison, middle management and team leaders are very amateurish, lack competence and professionalism.

    They are usually hired internally from those who have put in the years and can be brought into the "buddies" circle. They lack any kind of people management skills and think that the "big brother" approach together with micro management tactics gets the best out of people, while constantly reassuring the employee that this is all for their own good.

    The sad part is some of the new recruits and especially the new graduates actually believe that; because they don't know better.

    HR actually provide new middle managers with internal training on people management. Talk about blind leading the blind! You only have to meet a few of the HR people to know what I mean.

    Advice to ManagementAdvice

    To middle management and HR - Stop posting these positive reviews. Reading between the lines (and any intelligent person can see) that the comments are not made by a genuine and happy employee.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Once a truly great company, sadly no longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zen Internet full-time

    Pros

    Most of the people here are quite nice and easy to get along with. Free coffee and orange juice. Richard Tang is a great MD to work for.

    Cons

    Bureaucracy, red tape, bad internal politics/power struggles. Senior management detached from the 'front line' and teams that provide services to customers. Basic focus on excellent customer service that once made Zens name now seems irrelevant to many internally, which customers seem to be noticing. Problems go unresolved. Very limited opportunites to progress for staff. Too many managers. And yes, the positive reviews on here were written by Zen human resources...

    Advice to ManagementAdvice

    Get back to basics and the mission statement.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Trying to be a big company and not really succeeding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)

    I worked at Zen Internet

    Pros

    There is a very relaxed atmosphere if you're in the right department in Zen. If you are than you can pretty much sit round doing nothing and get away with it.

    If you can stand working there for a year then they'll never fire you unless you really screw up badly.

    Most of the people there are nice people.

    Cons

    Pay is average for Manchester but because the company is based in Rochdale management thinks it's really high.

    Most days are spent in pointless meetings meaning very little actual works get done.

    The office is in Rochdale, which is basically a slum. Most people live elsewhere and complain about the amount of time they have to commute. There have been cases of people getting beaten up just down the road from the office.

    There is little training - "I learned everything from a book so you can too". On top of that they use nothing but trailing edge technology. This isn't the place to boost your CV.

    The answer to "becoming a big company" has been to get more levels of management which has slowed the company to a crawl.

    If you're in the wrong department then you're pretty much guaranteed to have a bad time.

    Advice to ManagementAdvice

    Accept the company isn't large, shift down a gear and concentrate on what the company does well.
    Focus on getting one produce to the point where it's the best available (like things were with DSL) rather than trying to do too many things at once. The people on the phones are the public face of the company and should be looked after.

    Doesn't Recommend
    Disapproves of CEO

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