Zep Reviews

Updated July 20, 2014
Updated July 20, 2014
48 Reviews

2.5
48 Reviews
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Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

16 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Going downhill rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  DeSoto, TX
    Current Employee - Anonymous Employee in DeSoto, TX

    I have been working at Zep full-time for more than a year

    Pros

    It's a paycheck. I've had worse jobs, but I've also had better. Hours are reasonable and run 6-2:30pm so you miss out on the crazy Dallas rush hour traffic. Benefits are decent once corporate makes up their mind whether or not they want to hire you (6 months to more than a year).

    Cons

    Management doesn't give a damn about anything besides covering their own butts when they mess up. No one takes responsibility for their own actions, including the CEO, so all meetings turn into blame games where nothing of worth gets done. Headquarters in Atlanta doesn't like to stoop down and communicate any information to other plants and acts like any question about processes or clarification is a complete and utter waste of their time. Corporate refuses to spend money investing in any other location other than Atlanta so the rest of the plants have been forced to meet ridiculously high standards set by Atlanta (that they don't even follow themselves; they've gotten in trouble with the EPA several times). If you're a woman, DO NOT work in production. This is a blatantly sexist company with very few women anywhere, and the male employees love to make comments about nagging, psychotic, useless womenfolk who just get in the way. Complaints to HR go nowhere; the complainant is accused of starting the harassment in the first place. No room for advancement at Zep either.

    Advice to ManagementAdvice

    Stop the "Do as I say, not as I do" attitude. Quit treating your employees as stupid children that need to be supervised at all times and get upset when employees lie about what's actually going on in the company when every "state of the company" address is a bunch of lies about how great everything is going. We're not stupid; business has dropped severely in the past year due to overall incompetence. The pervasive "It's not my fault" attitude is turning the whole company apathetic and looking to bail at the first chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Management Consulting firms ex-employees give you this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative  in  Birmingham, AL
    Former Employee - Outsides Sales Representative in Birmingham, AL

    I worked at Zep full-time for more than 8 years

    Pros

    Once an historic firm. Wonderful pdts. Nice lab personnel.

    Cons

    Biggest issue this firm, like so many have had happened to them, is hiring debunked former Management Consulting industry people. They are clueless in actually running a business. Oh they're ok at their old employer?, but transferring their talents to the real world is near impossible. Lie to employees. Horrendous inflated shipping charges to clients and Zep's own sales force. From distributors, warehouse member types, inside sales and dumping your own different sales brands reps into an actual Zep Rep's territory are morally deflating - as in the "throw it against the wall" syndrome. All the top tier management cares about is what's in my pocket, after the reps have an actual blood-letting among themselves -> mgm't cares zilch about who is left standing in a territory, I want mine. All this stems from the top jocks knowing next to nothing about literal sales.

    Advice to ManagementAdvice

    Extremely poor at the very top then the poor filters down and eventually ALL employees know cut throat force reductions occur, simply because bosses could only sell themselves to Directors, et al to get their positions - they cannot sell ice in the summertime. It does no good to advise mgm't of anything. Directors and stakeholders look at bottom lines and they run the roost. Such a shame the careers mgm't causes employees to shed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    The story changes once you are inside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time

    Pros

    You get a good start at Zep. But start looking for a job after a year if you want to further your career.

    Cons

    After the first couple of years, if you last that long, things go down hill. You find out there is no such thing as a career path. Yes there are people here with longevity, but they have been in the same position for 5, even 10 years. You have to work under constant pressure of being laid off. Zep operates in a continual cycle of layoffs. Its not that the managers are totally incompetent, they are afraid to do their jobs because they are also expendable. The executives WILL get their bonuses and they don't care what they have to do to get them.

    Advice to ManagementAdvice

    Find some other ways to manage your expenses and fund your bonuses other than at the costs of your employees. And how about sharing those bonuses with the rest of us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Outside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at Zep full-time for more than 3 years

    Pros

    Very flexible work schedule. Decent, but expensive benefits.

    Cons

    No formal training on products and services.
    Very little communication from management.
    100% commission after training period ends.
    Very difficult to earn a decent paycheck without having existing business contacts.
    If a new rep inherits accounts, they do not receive 100% commissions on future sales for those accounts.
    Since it is industry standard to provide customers with dispensing equipment, the cost of the equipment is deducted from a reps commissions if customers will not buy equipment.
    No reimbursement for any business expense.
    Zep has flooded the market with its products through internet suppliers, wholesale distributors, and big box retailers.
    Excessive shipping charges for customers.
    High order minimum for customers ($150). If this minimum is not met, commissions on that order are reduced.

    Advice to ManagementAdvice

    Stop looking for additional channels to get products to market, you are taking customers away from reps that rely on that income.
    Work to reduce excessive shipping charges for customers. Customers cannot afford to pay in excess of $80 in shipping charges for products.
    Start investing in training for your reps. If a rep asks for training; give it to him/her.
    Start reimbursing reps for expenses, which is standard practice in your industry.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good experience but unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Zep full-time for more than 8 years

    Pros

    Good people who care about what they do. Open work environment. Substantial decision-making and job autonomy. Managers tend to delegate and leave you to figure out how to get things done.

    Cons

    Management is not very strategic. Often resorts to layoffs to improve financial results. Individuals are often moved or promoted into positions that they are not qualified to hold.

    Advice to ManagementAdvice

    Utilize an external organizational consultant to create consistent practices across business units.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Representative  in  Houston, TX
    Former Employee - Sales Representative in Houston, TX

    I worked at Zep full-time for less than a year

    Pros

    (Houston project)great manager, very supportive. Great group of people to work with.

    Cons

    They treat you like a sweat shop. you have a higher goal/quota every month. No structure and no standard company best practice or way of doing the job. High expectations and not given the proper tools to be successful.

    Advice to ManagementAdvice

    Take time out and see how other companies are doing business and investing in employees . That way your turn over would be lower and your ROI will go up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Zep full-time for more than 5 years

    Pros

    Great team atmosphere in branches. Company's tries to do well by the employees.

    Cons

    Health insurance is non-existent
    Sales Reps are allowed to treat CS staff like second class citizens, berating, yelling and name calling are daily occurences.
    Some managers care deeply while others make you wonder how they manage to stay employed.
    When you change an operating program make sure it is a right fit for the company, not just the right price
    Treat all employees equally
    Actually fire incompetent employees (warehouse managers too) who not only dont know what they are doing, but make is dangerous to do so

    Advice to ManagementAdvice

    Look at managers and not what their supervisors say about them. Hold managers accountable for what they do. Make sales rep accountable for the way they treat people, we are not trash we are here to help, if a sales rep berates and abuses someone they should be fired immediatley, not be allowed to slide by because they make a lot of sales.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Sales Represetative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    I have been working at Zep full-time for more than 3 years

    Pros

    Great products, and work/life balance

    Cons

    No one knows anything to hard to get answers haven't had a direct supervisor in almost 2 years.

    Advice to ManagementAdvice

    Create a better culture

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    It a job that you can use to help you get a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesd Representative  in  Houston, TX
    Current Employee - Salesd Representative in Houston, TX

    I have been working at Zep full-time for less than a year

    Pros

    its good job to gain experience for sales 101

    Cons

    you use all your own gas, put miles on your car. Use your own technology and they tell you relocation is included and then they say its not. The salary is entry level and the commission is almost nothing. Only 10% lol

    Advice to ManagementAdvice

    Im not sure . They say it is but you have to work like a race horse on cocaine to move up

    Doesn't Recommend
    Neutral Outlook
  11. 9 people found this helpful  

    Smoke and Mirrors!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enterprise Sales Representative  in  Columbia, SC
    Current Employee - Enterprise Sales Representative in Columbia, SC

    I have been working at Zep

    Pros

    Decent Salary, Good promotional material, decent product. Company seems to have an established name in the marketplace and has been around for a while.

    Cons

    This would be a great job in an unpenetrated market, the problem is that the larger market areas are heavily oversaturated with Reps who have been with the company for years and pretty much have a stranglehold over territories. Not only do you have to compete with Auto Zone and Napa, who by the way,(sell Zep products off thier shelves for almost 40% less than you will be selling them for out of the catalouge), you also have to compete with your direct sales manager AND OTHER REPS IN YOUR HOME TOWN. Their are no protected territories and the market crunch has gotten so bad that reps from other states will come in to your market to fight for scraps.

    Most of the sales objections are based on price of product plus shipping cost. The people you will be trying to sell to know that they can go to Auto Zone and buy the EXACT same handsoap for way less than you are permitted to sell it for out of the catalouge. At the current rate, Zep's existence is based on retention of old accounts. No one in this climate is willing to pay extra for basic product that can be bought at heavier discounts from Wal-mart, Sam's Club or Auto Zone

    Competitors: Echolab and Kimball Mid West.

    WARNING: THIS JOB IS SALES 101. BE PREPARED TO "RE-LEARN" SALES BASED ON "DEMONSTRATING" THE PRODUCT IN FRONT OF EVERY SINGLE COLD-CALL/ CUSTOMER (20 PER DAY).

     YOUR MANAGERS REALLY DON'T WANT TO HIRE A NEW SALESPERSON. THEY ARE BEING FORCED TO BUY UPPER MANAGEMENT.. THERE IS NO ROOM FOR YOU. LOOK SOMEWHERE ELSE!

    * Training consists of two days in a hotel conferance room, you won't have time to do any real studying as you will be way to busy making cold calls to fill your pipeline only to have your mangers cherry pick through it in the end! You are really just being paid to generate leads for your mngrs. SMOKE AND MIRRORS!

    Advice to ManagementAdvice

    Take a serious look at the management skills of your sales reps before you promote them to train others. Why do you think you can't hang on to talent?

    * Give your new employees at least a few days to learn the product! If your going to throw them to the wolves, at least let them be half-way prepared.

    Doesn't Recommend

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