Zipcar Reviews

Updated August 13, 2014
Updated August 13, 2014
58 Reviews

3.3
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
7 Ratings

Review Highlights

Pros
  • Discount on zipcars to use personally, laid back culture with very friendly employees and very visible management (in 6 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)


Cons
  • There is very little room for growth (in 4 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSA  in  Boston, MA
    Current Employee - MSA in Boston, MA

    I have been working at Zipcar full-time for more than a year

    Pros

    coworkers, mission, culture. Seems like everyone knows everyone. Easy to stand out if you work hard and offer input. Lots of socializing outside of work

    Cons

    becoming much more corporate, people leaving, the pay is considered low but the benefits are pretty good.

    Advice to ManagementAdvice

    maintain Zipcar culture

    Recommends
    Positive Outlook
  2.  

    good company terrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Pros

    easy money, get out of the office

    Cons

    long hours standing, expected to get high numbers of apps although its unlikely.

    Recommends
    No opinion of CEO
  3.  

    Dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time

    Pros

    Nice people to work with.

    Cons

    There is very little room for growth. There is a disconnect between ABG, Home Office and the field offices. Since the acquisition, new processes have negatively impacted the efficiency of the SOPs, making day to day work challenging and frustrating.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Lack of training and expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Pros

    Fun culture
    Nice Co-workers
    lots of autonomy

    Cons

    Little training
    No clear structure or expectations
    Pay is on the lower side
    Management does not communicate well

    Advice to ManagementAdvice

    Please offer more training to new employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Transitions are difficult - Communication is key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Coordinator  in  Boston, MA
    Current Employee - Marketing Coordinator in Boston, MA

    I have been working at Zipcar full-time for more than a year

    Pros

    The people are what make Zipcar. Everyone here really believes in the brand and product, and it makes going to work everyday great. This year should show some seriously positive improvements

    Cons

    Since the ABG acquisition, communication from the C-level has been lacking. No one thought this transition was going to be smooth, but it's been more bumpy than need be. It's difficult to stay motivated when there is nothing but silence from the higher-ups.

    Advice to ManagementAdvice

    Talk to your direct reports. The message doesn't have to be perfect. They are just looking for updates every once in a while.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Zipcar -- after the big sale to Avis-Budget group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering  in  Boston, MA
    Current Employee - Engineering in Boston, MA

    I have been working at Zipcar full-time for more than 5 years

    Pros

    Larger pool of resources opens up many opportunities
    Many people know about our parent company
    Many people still love our brand
    Benefits (401k, education budget, etc) got better

    Cons

    Parent company dictates many directions
    Internal politicking is increasing
    Number of VP's increasing
    Too many contractors

    Advice to ManagementAdvice

    Don't bite off more than you can chew

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    I help sell zipcar memberships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Zipcar part-time for more than a year

    Pros

    Great discount on rental rates, flexible hours, easy service to sell

    Cons

    Negative and hard to approach marketing team, employees seem to abide by fear, everyone employee seems to be looking for another job (including management)

    Advice to ManagementAdvice

    Be open to feedback, transparency goes a long way between employees, product is very easy to sell because its a great idea! Try to encourage your employees to grow within the company. Zipcar is a fun brand- I don't understand how this office seems to be so negative and lacking growth for employees

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Wonderful co-workers, but no room to grow..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Associate  in  Cambridge, MA
    Former Employee - Member Services Associate in Cambridge, MA

    I worked at Zipcar full-time

    Pros

    Great co-workers
    Laid back atmosphere
    Co-workers believe in the product

    Cons

    Out of touch management
    Lack of communication between management and employees
    Lack of benefits
    Low pay

    Advice to ManagementAdvice

    Get more in touch with your employees and fix the communication between corporate and local offices - the ball gets dropped somewhere along the way. Realize the amount of work your employees do for the little pay they receive. The reason they do this work for terrible pay & benefits is because the majority of them believe in the company and what the model stands for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Rewarding entry level position, but lacks room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Member Services Associate  in  Cambridge, MA
    Current Employee - Member Services Associate in Cambridge, MA

    I have been working at Zipcar

    Pros

    Ultimately, zipcar is a fantastic concept and the majority of the employees are true fans of the product. There is an overall energy that is positive and people care about their jobs; you can see evidence of hard work in every corner of the office.

    Many managers are happy to delegate projects out to entry level employees, which allows you to improve your skills and earn some stripes for your resume. Although you may not receive financial compensation for the extra work, you will find yourself continually challenged and trusted with new responsibilities.

    The culture of zipcar is fun. The office is laid back and casual and there are often small events that allow employees to socialize such as a chili cook off or a guacamole off for Cinco de Mayo. Zipcar has found a great balance between keeping things fun and keeping things professional, something that many young companies strive for (and often fall short of).

    Cons

    After 11 years in business and a successful IPO, zipcar needs to stop telling its employees that it's still a small startup. The pay is mediocre at best, raises are few and far between, and the benefits package doesn't make up for it. Ideally, it would be nice to see some sort of stock option, 401(k) matching plan, or cheaper benefits for employees.

    Within the member services department, there is little room for growth. Unlike other departments, there are fewer "levels" of employment so you have three options: 1) make a lateral move to another department and work your way up, 2) wait for your manager to quit and apply for his/her job or 3) seek opportunities elsewhere.

    Despite zipcar's young age, some of the "old" folks who have put in 5 or 6 years already have a "that's the way it is" and "I know best" mentality. This can be difficult to deal with because zipcar is still growing and changing all the time. Although experience is important, so is change and there needs to be more open dialogue and acceptance of newer ideas.

    Advice to ManagementAdvice

    Make sure that the Home Office and the Local Offices are on the same page. The communication seems to break down somewhere and it leads to confusion for employees and eventually members. Remember that as the company grows, it is important to allow employees to grow as well - speaking to the effect of career growth is one thing, but realizing it is another.

    Approves of CEO
  11. 1 person found this helpful  

    innovative but pay less than market value

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar full-time

    Pros

    innovative and intelligent employees. co-workers are great

    Cons

    under paid. poor benefits. disconnect between management and employees

    Doesn't Recommend
    Approves of CEO

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