ZocDoc

www.zocdoc.com
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ZocDoc Reviews

Updated January 28, 2015
Updated January 28, 2015
28 Reviews
1.0
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
28 Ratings

Review Highlights

Pros
  • Free lunch and a great way to network with really cool people (in 22 reviews)

  • There is a lot of access for upper management, and some really great people here (in 12 reviews)


Cons
  • Work-Life Balance - They expect you to make work your life (in 10 reviews)

  • I've never seen such a high turnover for sales people than this company (in 11 reviews)

More Highlights

28 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Zoc doc hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ZocDoc

    Pros

    The benefits
    The free lunch

    Cons

    They over promise your salary

    Advice to ManagementAdvice

    Let those who work hard progress

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Don't leave your great paying job for this place!!! Lesson learned!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in New York, NY
    Current Employee - Inside Sales Executive in New York, NY

    I have been working at ZocDoc full-time (less than a year)

    Pros

    Daily catered lunch
    Great snacks
    Healthcare benefits
    Laptop
    Cell phone
    Happy hour Fridays

    Cons

    If you don't hit your quota, you're fired! Simply as that.

    It doesn't matter that you work from 7am to 7pm

    It doesn't matter that the recruiter lied to you to get you hired

    It doesn't matter that your territory sucks and that you are completely set up to fail in that territory ... Nothing matters to them but quota and you can be the Best Golden Child there with exceeding quota but if you don't hit one month, YOU ARE FIRED. Period!

    Advice to ManagementAdvice

    Quit letting go good reps. At the rate you're going, you'll run through every good sales rep in NYC before the year is out. Then you'll only have the 5 stars in the office that call major cities

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 7 people found this helpful  

    Needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ZocDoc

    Pros

    ZocDoc builds a real product and if that is what you enjoy this is a good place for you to consider.

    Cons

    I do not work in sales. Most posters have discussed some of the problems associated with this work environment. In my case, the consequence for me of working here was that it contributed to the development of a chronic health condition I learned I had which was devastating for me. This place is for young people in perfect health it seems and practicing some ageism in treating older folks who don't keep pace seems standard practice (since they can't work around the clock and have varying life situations to deal with). Of course it's hard to expect anyone here to understand this when so few people have yet to face this in their lives. As many posters point out his is a place for young folks.

    If you come to work here, expect to order your life around the work environment. There is no negotiation on this point or understanding individual situations which is the biggest complaint I have compared to other places where they don't expect work to be your life. There is also no recognition of the humanity of a situation even during some recent disasters. If you enjoy going at 100mph, doing too much, developing tunnel vision, without a solid disaster recovery process, expect this result.

    ZocDoc has elements of many good environment and elements of some bad environments. Unfortunately the good wasn't enough to outweigh the bad. Free health insurance is great but if you can't find time to take care of yourself then it doesn't matter - insurance won't fix it. In the end it boils down to a place where your success is binary in the beginning. You either fit in, do well or you don't and leave. Once established you have some latitude but don't expect you'll have real help along the way. There is no middle ground. Maybe a time will come where people understand the value of such things as process, prioritization, proper project management, and all the other bad words used in the non-startup world or maybe just keep going thinking product is all that matters. A lot of people left bigger slower companies to come here looking for a better environment and do what they love. In the end you are just a small "big" company with the same politics.

    Advice to ManagementAdvice

    There is quite a bit of blame the failure from some of these posts I notice. While many posters had valid positive experiences at ZocDoc this does not detract from the fact the negative experiences are equally valid. It's quite disappointing to see many people think that there was some personal failure of the an individual without realizing they are equally culpable for being brainwashed. This job is not someone's life work and no one sets out to fail (why is this not obvious?). Did you help people you hired reach their goals, not just your goals, or were you an obstacle (in the end an inconsequential one) to helping them get there?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Wouldn't recomend this job to anyone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at ZocDoc

    Pros

    Work from home, get to fly to NY for a week for training.

    Cons

    Everything else.. They pitch the job as med sales, spending 5 years in this arena before going to ZocDoc I can promise you it's far from it. Very transactional, high pressure sale. I'd equate it to working for the yellow pages or another similar lead gen service.

    Advice to ManagementAdvice

    Find a better job to manage at

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Good for kids straight out of college only!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in New York, NY
    Current Employee - Sales Executive in New York, NY

    I have been working at ZocDoc

    Pros

    Solid growing company that offers good entry level positions

    Cons

    Overall i learned a lot but ZocDoc was just very dishonest, they lied to me several times during the interview process just so i would leave my good sales job and work for them. During the employment my manager knew little on sales he only knew zocdoc.

    DONT LEAVE A GOOD SALES POST ION FOR ZOCDOC, THEY PROMISE THE WORLD AND DELIVER LITTLE! Not a bad place to start for someone just getting out of school.

    Advice to ManagementAdvice

    churn and burn, when you have 0 value for your salespeople you run into law suites like the one i read your in now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    You get to work hard which is great! However, if you are in an "entry level" role you might as well be garbage to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Origination Associate in New York, NY
    Former Employee - Sales Origination Associate in New York, NY

    I worked at ZocDoc

    Pros

    You get a chance to work hard.

    Cons

    Sexual harassment, mice, there is an article on Forbes and Business insider about it. It is all true. Guys get away with any behavior and cover up things for each other.

    Advice to ManagementAdvice

    Take accountability for the actions of your employees. Entry level workers legally have rights too.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    They want to look good, but they are actually awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Origination Associate in New York, NY
    Former Employee - Sales Origination Associate in New York, NY

    I worked at ZocDoc full-time (less than a year)

    Pros

    Free health insurance, start up environment, if they like you then you can work there for a while. Be nice to the right people.

    Cons

    Not the company they present themselves to be. They are riddled with mice, It is a boys club. The women are treated poorly, and any sexual harassment complaints are ignored. Management will never admit that any of the managers do wrong. The company holds no accountability for the actions of their employees. If you are a SOA you are basically garbage with no rights because you are "entry level", so you can be discriminated against, sexually harassed, bullied, pretty much anything goes. If you are "entry level" they basically treat you like an idiot who doesn't know anything or have any rights, including rights to speak up. There was even a recent article on sexual harassment at this company recently on Business Insider. They seem to still be making money.

    Advice to ManagementAdvice

    If you continue to deny, and hide things it will eventually catch up with you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Sexual harassment, lie to doctors, unprofessional, uneducated boys club says it all for ZocDoc!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY

    I worked at ZocDoc full-time (less than a year)

    Pros

    Free health benefits, free cell phone, catered lunch.

    Cons

    Sexual harassment
    Rat poop on every desk everyday
    Revolving door for new hires
    Inexperienced management
    Unprofessional
    Upper management not involved with salespeople
    Unethical moral conduct
    Lie to doctors
    ZocDoc is all smoke and mirrors as a company to work for
    Cheated out of sales

    Advice to ManagementAdvice

    Get involved ASAP

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    FOR SALES REPS-Positive reviews are Misleading and I'm NOT a disgruntled employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in New York, NY
    Former Employee - Inside Sales Representative in New York, NY

    I worked at ZocDoc full-time (less than a year)

    Pros

    Health Benefits
    Free Lunch and Snacks
    Casual Dress Code

    Cons

    MY EXPERIENCE WORKING HERE WAS IN THE SALES DEPARTMENT and I can't give an honest review on any other business unit. The person that said "everyone writing negative reviews has been fired and couldn't cut it," may be true in some cases but not mine. I was the only person to actually close a deal in training and had been successful in inside sales for years before coming.

    This was the worst place I've ever worked and I was purposefully mislead from the start when a recruiter contacted me. Shortly after being hired, I realized the many issues with the way this company is ran. As a successful sales rep throughout my career and an immediate standout in their training class, it was obvious that this position is only appropriate for someone right out of college. I left this company after 2 weeks. I realized that there is no opportunity for growth at this company and anyone in the world can do this kind of work. Any evidence that you may know a thing or two about selling,inside sales, prospecting etc. will be seen as a threat by the sales trainer and his boss.

    I made a mistake leaving a job to come work at ZocDoc. However, I would advise anyone fresh out of school or with little sales experience to look into the opportunity. If you have any kind of experience or have achieved anything in sales, please stay away. It's hard work and you need to grind out calls but that;s EVERY sales job. It's the company and the PEOPLE that are the real problem here.

    Advice to ManagementAdvice

    Figure out what candidates are appropriate to target and be truthful to them when interviewing. Don't hire successful salespeople and tell them not to use their brain all day....it's their brain that made them successful in the first place. Lastly, evaluate all management and training staff. Yes, they are funny. Yes one of them played pro football. Yes, they both were good salespeople. None of that means they are good managers and definitely not trainers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Fake Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at ZocDoc full-time (less than a year)

    Pros

    Nothing except free food, only would recommend, (barely) if you are right out of school and cant get a job.

    Cons

    These positive reviews are so obviously written by the recruiters, it is comical to us that worked here. Not saying there are not a few people that have great territories that like their job but if you look at the way some reviews are written it is so clear it is a recruiter saying how great it is but it is going to take a lot of work. Who actually says that if they are a current or past employee. No work life balance, if you are a young 20 something that has no significant other or kids and needs some "sales" experience with free food and a happy hour every once in awhile you might make it a year.

    Advice to ManagementAdvice

    Sell if you can, product is not as ground breaking as you think.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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