ZocDoc
3.3 of 5 110 reviews
www.zocdoc.com New York, NY 150 to 499 Employees

ZocDoc Reviews

Updated Jun 28, 2014
All Employees Current Employees Only

3.3 110 reviews

                             

64% Approve of the CEO

ZocDoc Founder & CEO Cyrus Massoumi

Cyrus Massoumi

(59 ratings)

55% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Long Hours

    SOA/ISE (Former Employee)

    Pros100% free healthcare
    Pingpong Table if you play
    Free lunch
    Great people- what's left

    ConsBe ready to work 9-10+ hours every day.
    Unobtainable goals, 60 dials min 2hrs of Talk time.
    Must close 4 docs every month and don't earn a penny until your 5th doctor. 250 bonus on your 5 doc, but then if a doc "churns" the deduct your commission? Haha why are we penalized if the doctor doesn't want to stay for 6 months? I did my job and made the sale, not my fault the doc doesn't like your service.

    Then the cycle starts over again next month. Every market is different, not one higher up seems to understand that.
    Earn 850 every two weeks? Can you live off that?
    Might as we'll stay a SOA setting a min of 3 meetings a day is more obtainable. There is a high level of mid communication.

    And finally - the "rules" on sales: if YOU sell a doc and he practices in someone else's territory it goes to them? Haha... Us before me is a core value- management will tell you to ask the other rep if you can have it and the other greedy reps take it.. Free sale for them 0 numbers for you. In my life in sales... If you sell it get CC etc. credit goes to you. Give credit where credit is due.

    Advice to Senior ManagementGive more time to employees especially the reps that own coast market. Lower the goals, this isn't New York. Don't falsify employees with "unlimited vacation time" and still breathe down are necks.

    NY stop treating AZ as the red headed step child.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Its All About Culture, and This One is Not Good

    Sales Associate (Former Employee)
    New York, NY

    ProsSolid sales training, great neighborhood to work in, a lot of great colleagues, smart people, emerging product and technology, great health benefits

    ConsPoorly managed, poor treatment of people, unrealistic goals and expectations, low salary & misleading earning potential

    Advice to Senior ManagementOne of your core values is about "people". Tell me: your turnover rate is by far the highest I have ever seen in any job. This means either you are recruiting poorly, training poorly, not supporting those you hire well enough, and/or setting expectations that have less to do with skill and desire to succeed and more to do with chance and personality of management.

    Perhaps you need to reevaluate the strategy of hiring 10-13 people every few weeks, people who leave jobs, turn down other opportunities, relocate across the country so that they can work at ZocDoc. Perhaps you should invest more in your people who are there. Perhaps you should listen when many of them say they are having problems.

    Its all about culture, folks. Ping-pong tables and beer on Fridays is great. As soon as the honeymoon is over, other things start to matter. For example, entry level employees making 30k, working 8-6 at a desk non-stop shouldn't be told they need to go home and prospect for 2 hrs because the territory they have been assigned are not as plentiful or as good as others. People shouldn't be fired and made to be led by a manager through the sales floor mid-workday (for the record, I was not fired, though I saw it happen and it made me sick).

    Don't be fooled that your current revenue stream and success is based on what you're doing rather than the climate of the digital age. In less than 5 years, only very foolish doctors will not have joined ZocDoc or a competitor. The power is with the consumer, and a tool that allows people to manage their lives more efficiently is going to be popular.

    Mark my words, you continue to do what you do, treat people how you do, and carry on the 80-100 cold call, vulturing sales tactics, a competitor will find a way into the market and turn the heat up. The future is not written in stone.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    Soon to be Former Employee

    Senior Sales Executive (Current Employee)

    ProsThe idea of Zocdoc is an exceptional concept.

    ConsThe salary structure is not fair. Everyone is leaving, all the senior sales people, managers. Sales people here are treated as disposable. I've been working here for a liitle under than two years and can't take it anymore.

    Advice to Senior ManagementLet the sales team drive the company, not sales ops. The sad part is, you can't even retain your people. Nobody likes you

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    taking advantage of the new

    Anonymous Employee (Current Employee)
    New York, NY

    Proswow, i mean wow looking for only the virgins of workers who have no idea of what is going on in the real world. If you have absolutely no experience actually working this is the place for you.

    ConsHigh turn over and termination before three months in order to prevent you from receiving benefits. This applies to everyone..

    Advice to Senior ManagementManagement should start looking for a new job. Your expiration date is six months from when you started.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Could be so great.

    Inside Sales Executive (Former Employee)
    New York, NY

    ProsGreat environment. Cant beat the location. Office space is tremendous. Great benefits, pay is attractive for salespeople. Free food (pretty good I might add).

    ConsWhere to begin? Such an amazing product, development is ahead, innovative , leading the way, THEY NEED A SALES STRUCTURE. The Sales force is treated as cogs in an assembly line. They attract such great talent, give them an obscure market we're trying to penetrate (any other city besides NYC), and compare numbers to NY territory reps. not fair. no plan to keep good reps, just walk them out door after a bad month, with 0 direction, coaching, or actual plan. Not all bad here, just disappointing because with a little more focus on selling this thing, and less on walking around with laptops meeting on bean bags and pontificating about god knows what and flying people back and forth to Scottsdale to make fun office songs, this thing would be further along than it is. It's a successful company, and obviously doing something right, but has A LOT OF WORK TO DO.

    Advice to Senior ManagementYou're losing good reps, there are so many variables here with these markets. A guy who has a hospital district in the southeast portion of Chicago cannot be graded the same as a rep in Manhattan. You just cant do that. Needs to be fixed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    6 people found this helpful  

    Love It Or Hate It. I Hate It.

    Sales Executive (Current Employee)
    New York, NY

    ProsNetworking opportunities--a lot of the cattle herded through here (yes, it's a slaughterhouse of high turnover) are sharp, top performers destined for professional success... elsewhere
    Free health benefits
    Selling to doctors is a good experience for any salesperson to have.
    Paid company training in Phoenix or NYC
    My regional manager is awesome and my trainer is a passionate enthusiast who helps facilitate my success
    Lots of talent on the mid-management rung
    People in the company do genuinely wish for you to succeed, and there are caring people and resources available to you to ensure that you do

    ConsThe problem isn't the product itself or the people, it's almost entirely the upper executives and the myopia that they've created.
    Despite what they tell you, your success will in fact be largely market-dependent, and the guys at the top are too arrogant to understand that not all markets are created equal, so instead of changing their tactics or devising intelligent, sensible strategies reflective of marketplace dynamics, they try the same tired approach but switch out their reps who quit or get fired. In that sense it's no different from any corporate American enterprise, so don't be fooled by the superficial "start up" perks or the "company values"
    If you're in a big city where ZocDoc has some traction, you will have a much easier time stating a compelling case to a doctor because your numbers will be a lot better, whereas if you're in a more rural, older environment, you're fighting for scraps, with the same quota, and without company support to do anything other than what hasn't worked for the rep you've replaced.
    Inflexible price structure and refusal to negotiate is a total disaster in certain markets
    You'll be given scripts and talking points to try and cover for gaping holes in the ZocDoc value proposition instead of engaging management in meaningful conversation about how the company can improve itself
    It's difficult to have a real conversation with medical practices because ZocDoc has burned so many bridges with ineffective growth strategies aka call, call, call, call until you get a yes.
    In that vein, you'll probably call on practices that have been called on dozens and dozens of times before. They don't address that in training.
    Upper management will do everything in their power to ensure that your Salesforce activity is micro-micro-micro managed, as if it's the only determinant of your success.
    Everything is measurable through Salesforce, except for their own hubris--that's infinite.
    The recruiters lure people in with the prestige of "medical sales" and fool them into believing that ZocDoc on a resume will somehow be a career game changer. in reality you're often regarded in the same light as a Yellow Book ad salesman.
    If you "speak up" past your regional superior with whom you've developed trust, you'll get swatted down like a fly
    Salesforce ironically is so disorganized that it actually makes it harder for you to be successful

    Advice to Senior ManagementDifferent markets require different approaches. Acknowledge this and build from the ground up.
    The bill you run up recruiting, training and then replacing lost employees far outweighs the short term financial sacrifices you would theoretically make in order to jumpstart weak markets and give your reps more to work with. Be more up front with your reps in training beyond just, "this is a tough job and it's not for everyone."

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Great Product Concept, Horrible Company

    Outside Sales Executive (Former Employee)

    ProsAs an outside sales rep, you have freedom to create your own schedule and work on your own terms.

    ConsThey do not adjust for cost of livng in your city.
    They do not adjust quotas to reflect the actual demand in your territory.
    Don't bother learning anyone's name, they won't be around in 2 weeks (that includes management).

    Advice to Senior ManagementStop treating your outside sales reps as disposable assets. You go around hiring top talent from other companies, create failing initiatives, then fire those reps because your programs and initiatives fail. Take some responsibility for declines in sales. If you want to burn and churn employees then try a different approach: DRASTICALLY improve your sales training, hire recent college grads, and let them gain their first real-world experience here.
    You can't have it both ways. If you are going to hire premium talent, give them something to work with, like a strong brand reputation, and better marketing reach. It would be nice if when you say ZocDoc to a receptionist they can stop looking at you like you just sneezed and actually recognize the name. But keep up the great work with the in-office catering. Very delicious meals.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Do your self a favor, run the other way

    Account Executive (Former Employee)

    ProsGood company culture, if your working in the office. If your an outside rep you don't have much interaction with Managment or co-workers.

    ConsThis job is all cold calling. When you actually get in front of a doc you'll have 10 minutes to pitch and strong arm them. This company is a great way to ruin relationships you have with doctors. If you already have a sales job DO NOT LEAVE FOR ZOCDOC! You'll regret it. Oh, and docs are required to use the service for 6 months in order for you to get paid. The problem with that is most of your doctors will not get enough patients to pay for the service and will drop off.

    Advice to Senior ManagementShorten the time docs must stay on to get paid. Do a better job bringing in leads for your sales team.

    No, I would not recommend this company to a friend

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    No field support and no negotiation allowed in sales process

    Outside Sales Executive (Former Employee)
    Atlanta, GA

    ProsTraining in NYC was fun and I met a lot of fun sales and support people.
    They do pay a great salary and have unmatched health benefits.

    ConsZero support in the field. You better be an extremely fast starter, if your not producing by week 4 your a goner. You cant negotiate price at all making it near impossible to sell to doctors in less affluent areas.

    Advice to Senior ManagementWithout allowing your professional sales people to negotiate subscription price you will never be successful in all markets. Only nice parts of big cities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    20 people found this helpful  

    Great Benefits, Great Concept, Terrible Execution

    Sales Executive (Current Employee)
    New York, NY

    Pros• ZocDoc has created a product that makes receiving healthcare easier for patients. With so many problems in healthcare, it’s refreshing to be part of a solution.
    • Healthcare/dental/vision/etc. coverage at 100%; a very unique benefit that is difficult to find anywhere else.
    • Generally speaking, flexibility and independence within sales isn’t half bad and if you have good lead-generation support your job will be easy.

    ConsExpectations/Concerns
    When my recruiter pitched me on ZocDoc, I was told stories about reps that closed 7 doctors in a day and how reps claim 80% close ratios. The downside was that much of that business came from cold calling, but how hard could it be to ultimately sell the idea of new patients to a physician? I was slightly apprehensive about the business generation side and I now wish I had listened to my instincts.

    Pay Structure
    I was offered a 50k base and 240/doctor. As it turns out, the real base is 40k with a 10k draw on commission. Over time, the commission structure changed multiple times, even one scenario when reps were not paid for their first 6 doctors each month. At the time, 6-7 was the average number of monthly closes. While the [insane] standard was previously 14 doctors/month, there is no real quota and requirements have changed. You need to close 5 doctors to keep your job, 8 to receive a commission check and 10+ to keep people off your back. Don’t allow any of your accounts to churn or your commission will be clawed back at a rate of 700/doctor (whether you were paid for that account or not).

    Territory
    Your territory will have an incredible impact on your performance at ZocDoc. Rural areas are terrible; downtown areas are great. If you are downtown, not only will your doctors perform better on the service but you will experience fewer churns (i.e. you actually get paid) and it’s easier to reference other doctors.

    Business Origination Associates
    Reps are paired with BOAs (ratio is usually 3-5 territories per BOA) for lead generation. They call and setup appointments for you. If you have a good one, enjoy it while it lasts because he/she is soon to be moved into inside sales. Bad ones schedule few appointments or worse, schedule low-quality appointments.

    Culture
    At first, the culture seems incredible; mostly because you are flown in to the NYC office and you are able to experience the really cool side of ZocDoc. If you are working in NYC, congratulations! All other markets do not have offices and the culture(s) are vastly different. In NYC, it’s all smiles and free lunch. Everywhere else, you find sales reps struggling to make numbers and negativity running rampant. When I go back to the NYC office, I can hardly believe it’s the same company.

    Healthcare Sales
    When I entered into this position, I was attracted to the prestige of healthcare sales and I assumed that ZocDoc would stand out as this healthcare-revolutionizing product. Not the case. I am treated like a Yellow Book ad salesperson more often than anything else. I also expected this to be a resume builder; not the case.

    Rep Churn
    Reps churn daily and so do clients. I have worked with about 15 reps in my area and only 2 of them have been around since I have. Reps with 2 years under their belts have been fired for missing a single weekly quota. If you’re closing at least 2 doctors a week, you can stay. Everyone else should pass on ZocDoc or sign-on ready to continue their job hunting.

    Client Churn: Management will not reveal the extent to which client churn damages revenue but it is a major, major concern. The product simply does not perform for far too many doctors. I have brought on doctors who have not seen a single patient from the service in almost a year.

    Management
    Sales Operations and Sales Management have one responsibility; micro-manage the heck out of Salesforce. You will find far more former Salesforce Consultants than you will former Salespeople in management. If you create opportunities and report accurately in SF, you are doing your job. If you don’t, you’re not. Leads in ZocDoc’s SF are littered with duplicates and other issues.

    Requirements
    Management requires you to meet with doctors and cold call from 8-5, then go home and log all your activity, create/edit opportunities, prep for next-day meetings and perform extensive daily planning for the following day. This becomes easier with time but expect to put in an additional 3 hours for the first 3-4 months. Given that the average close ratios are actually in the area of 10-20% (according to Sales Ops), you need to be going on 4-5 meetings per day. Good luck with that.

    Unlimited Time Off
    One of the coolest-sounding benefits of working at ZocDoc, but it is not real. If you are not on-track for a favorable number of closes for the month, it’s not going to be approved or you will have enough sense to know that leaving town might mean losing your job.

    Growth
    I have no doubt that ZocDoc will grow and it may eventually earn a more respectable place in healthcare. Career outlook for the right position (i.e. not sales) is great! If you are in NYC, work hard and you will earn career advancement. Outside of NYC, good luck.

    Advice to Senior Management• Sometimes you listen to the ideas of your reps. You are missing some key information but all in all, this is a practice to continue.
    • You are becoming more realistic with respect to selling requirements and pricing for doctors. Continue this trend and you will hold on to your talent.
    • Growth needs to be addressed very seriously. You say that requiring annual contracts limits the number of doctors that will come on but you're also demanding that more doctors be sold. Which is it; bring on everyone or bring on a select few?
    • You will reduce churn not by clawing back absurd amounts of your reps' commissions but by telling them who to sell you. Make [better] heat maps readily available to reps and churn will plummet.
    • Billing needs more flexibility. Far too many doctors pass on ZD because they cannot afford the full price upfront for the year. Create a monthly payment on an annual contract and your problem will be solved. Also, weigh your options on the proper cost for the product. Is it a marketing product or a scheduling product? Do you want to bring on 100 doctors at 300/month or 200 doctors at 200/month?
    • Give your reps tools to close doctors. 1-month free, 10% discount for the year; anything helps! Right now your reps have no leverage to shorten the sales cycle.
    • The BOAs need stricter requirements for "qualified" meetings.
    • Salesforce is not the only indicator of activity. It's a great tool but hassling reps to use it in new ways that in no way affect the actual effectiveness of the sales organization benefits no one.
    • Stop focusing on increasing the number of appointments in order to close X number of doctors and shift your focus to quality meetings and higher close ratios. What sounds better; 100 meetings at a 10% close ratio or 30 meetings at a 33% close ratio? Your reps will waste less time, reduce their expenses and focus on quality doctor setup.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at ZocDoc reviews and ratings — including employee satisfaction and approval rating for ZocDoc CEO Cyrus Massoumi . All 22 reviews posted anonymously by ZocDoc employees.