ZocDoc Reviews

Updated March 31, 2015
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37 Reviews
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ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
21 Ratings

37 Employee Reviews

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  1. Great but limited opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in Scottsdale, AZ
    Former Employee - Inside Sales Executive in Scottsdale, AZ

    I worked at ZocDoc

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Free lunch everyday, amazing health care, on going training provided, reimburse just about anything that can be considered a company expense.

    Cons

    ZocDoc has a great service but they're trying to grow faster than the medical community will let them.

    They want to be available in 48 states but all that does for the sales people, is provide them with horrible territories to call on. My territory was all of california minus the whole LA and SF area. Most cities I had to call consisted of 2,000-20,000 people. We were told that patients were using ZocDoc in these areas but no doctor that signed up in any of those cities would see more than 1 patient every couple months. However, you will still be held to the same standards as those who have a territory in the heart of a major metropolitan. All this means, is that you will be working much much harder than someone in the same position as you and most likely getting paid less in commission and have more stress to just keep your job.

    Most of these great reviews come from the ops side, where the culture is entirely different. I can definitely see ZocDoc as a career for someone who is pursuing an ops position. As for sales, its a great place to learn as much as you can, get some doctor appointments in with your amazing health care, but keep other options open.

    Advice to Management

    In regards to more reasonable sales quotas (especially in the less populated territories), quit saying that "you're working on it" and that its not an "overnight fix" and actually do something. I think they say this to quiet the sales people down, when in reality, they aren't doing a damn thing.

  2. Helpful (2)

    Sales team is an entirely different beast from the company itself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in New York, NY
    Current Employee - Inside Sales Executive in New York, NY

    I have been working at ZocDoc full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    At first glance, there are many great things about this company: Amazing benefits (100% coverage for health insurance for employees + dependents is awesome); office hours offered with leadership within the company; reimbursement for recommended business books; passionate user base; good employees; great diversity.

    Outside of the local sales team, employees generally seem pretty happy with their roles and their day-to-day contributions even with long hours involved.

    Cons

    If you're considering a position on the sales team, know upfront that your work-life balance will be terrible. You will be expected and pressured to hit very high metrics on all fronts, which most companies would reward with much better pay and advancement opportunities. If you have a background in solution-selling, check it at the door.

    While everyone in the company works pretty hard, know that on sales, you'll be spending a ton of hours actively trying to swim upstream. You'll hear a lot about the potential and the changes they're trying to effect, but it's not particularly comforting when you're ending a 12-hour workday at 8 p.m. and have been repeatedly told that your worth depends entirely on your performance over the last 30 days. "Nothing you've done outside of that time counts - even if you were top rep last month, you can be on a performance improvement plan in a week or two" and "everyone here is expendable" are phrases that have repeatedly been tossed around.

    The commission structure is also very poorly described - almost misleadingly so. Success is almost entirely dependent on your territory, and many of the reps who are hitting OTE earning potential are doing something somewhat against the rules. Lots of favoritism, lots of pre-determined success or failures for many new hires before they even have a chance to prove themselves.

    The employees the company has promoted from within over the past year or so are overwhelmingly living off of their $35k base. You don't earn any commission for the first few closes each month, and whatever you do earn is paid out over 3 months, even though clients pay upfront, and you will also lose close to 50% of your commission if a client churns within half a year of beginning their contract - even though you, as the sales rep, have almost no control over the client's experience once they sign up - that's entirely in the hands of the account management team, who are comped on different goals from your own.

    Several leaders in other departments have also confessed that the opportunity for sales reps to be promoted into other departments is extremely slim compared to other employees of similar or even lesser rank who come from other teams.

    While the company overall has great diversity in both gender and race, the sales team is overwhelmingly homogenous. Infer of that what you will about the culture within that department.

    Morale has been steadily decreasing for some time, with a lot of top talent opting to leave for better opportunities and many, many reps being fired on the down-low. Turnover has been ridiculous, especially within the last 6-8 months. When upper management has been asked about this, the response is almost always "It used to be so much worse."

    One of the best tips I've ever been offered about sales is "Ask how many of the employees are actually hitting performance quotas." This company has done a great job of skirting the real answer, because anyone who doesn't hit quota that month is put on a performance plan, and has to hit 15-25% higher than quota the following month in order to keep their job. And if even if you're at quota, you don't actually make more than ~$60k before tax unless you're hitting about 150%+. That's very tough for city life. (Remember, though, you're already making almost double what the internally-promoted sales executives earn)

    Advice to Management

    You've hired a lot of smart people on the sales team who have taken paycuts and dropped several ranks because they are extremely passionate about your company vision. Many of them are former or current entrepreneurs themselves with a lot of meaningful contributions to offer. They hear your customers and potential clients every day, and are trying to get you listen to their perspectives. Don't write them off simply because they aren't "bros" like some of the other reps are. And instead of giving them them the party line response, at least give them some idea of your vision specific to the sales department, and how their individual contributions align with that goal. These people are putting their lives, their bankrolls and their families on hold for you. Please respect that.

  3. Helpful (4)

    You have to make work your life

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ZocDoc full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great People
    Great Benefits
    Catered Lunch everyday

    Cons

    Salary is abismal - not enough to live off of in New York
    No growth opportunity despite the fact that it is promised
    You have to make work your life - 60-70 hour work weeks

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  5. Helpful (4)

    Leadership doesn't lead, it enforces

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at ZocDoc full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Location in Soho
    - Work with some very smart people, often the best and brightest that were lured in by the potential to fix healthcare
    - Free lunch (don't expect anything fancy, though)
    - If you're willing to put your head down and work hard, you'll be successful (or at least be able to stay a while)

    Cons

    - Lack of company strategy: many times different departments will be working on things that contradict each other, or working on the same problem from different angles. Lots of wasted effort
    - SO MANY MEETINGS: not much gets done between 8:30am-5pm other than meetings if your in Engineering / Ops Management / Marketing / Sales Operations
    - Undervalued mid-level employees: If you have an opinion that is difficult to execute on or not what the executive team wants to hear, you're pushed to the side unless you happen to catch them on a good day (rarely happens).
    - Work-life balance in Sales is non-existent, unless you want to get fired
    - Very high attrition: the joke around the office is that you don't bother to get to know someone until they've actually made it there for 3 months
    - Relationships with leadership is transactional: they're very self-serving, so don't take the time to think about professional development and employee satisfaction with the job (the free snacks and lunch are a ploy)
    - Metrics, not people-driven: lose sight of long term success and employee happiness in favor of short term revenue and cost savings

    Advice to Management

    Listen to your employees who aren't directors. Just because they don't have MBAs or medical degrees doesn't mean their opinions mean less. Value your people more, because many of them have connections that run deep in the org and outside. ZocDoc is not building a good brand for itself as a company any young go-getter would want to work for unless they're interested in shutting up and working.

  6. Helpful (3)

    You better be good at sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at ZocDoc

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Culture and people are great.

    Cons

    Micromanagement and job security. One bad month and you're gone.

    Advice to Management

    Let proven sales executives do the job their own way.

  7. Helpful (5)

    Great Product, Untrustworthy Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY

    I worked at ZocDoc full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun place to work and great co-workers. Work/life balance and employee benefits are also a huge plus.

    Cons

    Management turns over too many employees. Even the ones that decide to leave are doing so because of how the place is ran and how decisions are being made.

    Advice to Management

    Treat your employees as people instead of treating them like they're just numbers.

  8. Helpful (4)

    Left after 3 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BOA in New York, NY
    Current Employee - BOA in New York, NY

    I have been working at ZocDoc

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    amazing catered lunches, great medical plan

    Cons

    too many managers, explicit favoritism in sales management

    Advice to Management

    streamline management and clearly define heiarchy for all. I reported to three different managers, two remotely.

  9. Helpful (10)

    Sweat Shop for Sales People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY

    I worked at ZocDoc full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Expense reports, good work equipment, and health insurance,

    Cons

    This is literally a sweat shop for sales people. They do not care about you. They will fire you. There were 13 people in my training class. After 1 year, there were 2 left. The $ they say you will make is bogus. Their compensation structure was constructed to make sure that you never catch the carrot but instead keep chasing it. Training was more like concentration camp. Very stressful.

    Advice to Management

    Add a core value... "listen".

  10. Helpful (1)

    Very unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES
    Former Employee - OUTSIDE SALES

    I worked at ZocDoc full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good innovative product that is changing the way new patients interact with medical professionals. Fun office to visit in New York and the CEO is a very smart visionary. The company is well-funded by prominent Silicon Valley investors and will probably incorporate new product lines down the road.

    Cons

    One of the worst sales cultures I have ever seen. They are constantly firing sales people. Churn for sales people is very high. By the end of my time at Zoc Doc I was the last person left from my initial training class. They are well staffed in the recruiting department because they always have open positions to fill. Doctors make jokes about how many different outside sales people they have seen and are aware of the high turnover. If you don't hit your monthly target you have 2 weeks to make up the deficit or else you are fired. It's tough to make commission regularly because sand bagging helps you to just keep your job. You will probably never feel your job is safe if you work here. They put restrictions on certain doctors you can sell to in order to prevent saturation. It's good for the business and doctors but it becomes harder to sell and your target does not change. Most of the comments you read about the company culture will in be in reference to the New York office. If you don't physically work in the NY office you will not experience this culture.

    Advice to Management

    Work on developing and retaining outside sales people. In the long run it will be more cost effective to retain and develop people when compared to firing and starting the recruiting process again. Roll out annual sales plans and start tracking annually and quarterly. If reps are not on track to achieve quarterly targets involve managers to come up with plans to to hit or exceed targets. Looking at results over only a 4 week period is ineffective and does not set people, the company or doctors up for success.

  11. Helpful (2)

    Standard start-up, cool perks, crazy high turnover/revolving door on sales floor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY

    I worked at ZocDoc full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Fast, fun environment.
    Decent salary and comp structure
    cool perks: free lunch, happy hours etc.

    Cons

    If you are not assigned to a premium territory you will not last long on the sales floor

    Advice to Management

    Place more value on the skills and efforts of your employees. The archaic method of evaluating the performance of the sales team with a single rubric is what causes such extreme turnover. A lot of good talent has left the company, including top sales people because of this system.

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