ZocDoc Reviews

Updated July 24, 2015
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3.0
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ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
17 Ratings

Pros
  • Free lunch, great healthcare benefits (in 22 reviews)

  • The company is committed to developing leaders internally, making sure that great people can find new challenges here across departments (in 12 reviews)

Cons
  • Work-life balance has been a struggle at times (in 10 reviews)

  • I've never seen such a high turnover for sales people than this company (in 11 reviews)

More Pros and Cons

31 Employee Reviews

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  1. Helpful (3)

    Keep looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    amazing product and great service team

    Cons

    disfunctional management , churn and burn atmosphere


  2. Helpful (3)

    Good, not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ZocDoc full-time

    Pros

    Decent salary, environment, free lunch, cool contests and competitions, weekly happy hours

    Cons

    burn through sales people at a ridiculous rate, very territory based, if you have a crap territory, you will not last long.

    Advice to Management

    Company is growing at an incredible rate, so my advice wouldn't really matter


  3. Helpful (7)

    Loved the company culture, hated the lack of job security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Origination Associate in Scottsdale, AZ
    Former Employee - Sales Origination Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ZocDoc full-time (Less than a year)

    Pros

    Great innovative company culture. Lots of employee perks with job. Constantly changing start-up company experiencing rapid growth. Very competitive sales department (great if you're looking for that. Opportunities for upward mobility if you are willing to put in the time and hours (and if you get a decent territory)

    Cons

    Constant employee turnover, absolutely no job security if you work in sales. I was there for 7 months, and at least half of the sales staff that was there when I was hired was gone within the first 2 months. By the time I left 5 months later only 3-4 of the original employees remained. The company seems to think that rather than offer further training to their current employees and fostering and building talent, it is much more efficient to fire/hire constantly. Also, the commission structure is somewhat misleading, do not count on making the commission. Also the metrics for quotas can be very difficult to meet, and they are non-negotiable, have a bad 2 months and you're out.

    Advice to Management

    Build a strong, solid training program in order to set your employees up for success, rather than constantly hiring/firing your sales team.


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  5. Helpful (1)

    inside sales executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ZocDoc full-time

    Pros

    excellent benefits, paid lunches, great snacks, good comp plan

    Cons

    high turnover, training program is always changing, sales structure is too unstable

    Advice to Management

    Work out the training program before you hire people and expect them to succeed. There are many ways to help an individual succeed in a company. Pay attention to who you hire and what their strengths are. this company could be good if you would just take the time to work on the people you invested time and money into. Lots of room for improvement.


  6. Sales Associate- Ups and Downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ZocDoc full-time (Less than a year)

    Pros

    Amazing culture and people, fun activities, decent pay IF AND ONLY IF YOU are in a good territory/ and good at the job/grind. Good healthcare, great product

    Cons

    they suck you in with the zocdoc dream until you realize it may actually never happen for you and you can potentially be making no money depending on your territory, pyramid scheme, zero transparency with pay structure and compensation makes absolutely no sense, they work you like a horse and there is no loyalty in sales no matter how loyal you are to the company, terrible work life balance if you wanna succeed and they try to convince you that its normal to not sleep and only work and then don't pay you for it, micromanagement

    Advice to Management

    YOUR PAY STRUCTURE NEEDS TO CHANGE ESPECIALLY TO YOUR LOYAL EMPLOYEES who are great and work hard. It is ruining the entire company reputation, which is very sad because the product is amazing.


  7. Helpful (6)

    FUTURE SALES REPS TAKE NOTE:

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Scottsdale, AZ
    Current Employee - Inside Sales Executive in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    If you're lucky enough to get hired, ZocDoc will give you the sales experience of your life. Think "Wolf of Wall Street" (minus all the crazy profanity) meets "The Apprentice" (you're fired!). Notice that many of the rave reviews you read about working here are written by operations associates, account executives and managers. It's no accident that honest reviews of the most common sales positions are pushed to the back pages of the site. ZocDoc desperately needs to hire sales associates right now because the vast majority of their seasoned reps have left (hence, the bribes for cash and i-pads in exchange for employee referrals). So, if you're considering a sales job at ZocDoc, let's get a few things straight: -the people here are incredibly driven and talented individuals -there is no such thing as "unlimited vacation days". Taking time off is extremely frowned upon and grounds for removal. -the healthcare benefits are the best in the nation. You will never receive better health coverage anywhere else -you cannot attain their commissions until you have 5 or more sales per month in most territories. If you miss that quota in any particular month, pack your bags. -most territories have been aggressively worked over by previous reps. When you call the doctors office and say the word ZocDoc, you'll hear the phone slam down. -the 'make work fun' slogan is a facade. only new hires and management actually play ping pong and take breaks. All other sales personnel are viciously fighting for their jobs instead of messing around. Remember that should you choose to work here, you will become stronger in sales than you ever could have imagined. On the other hand, your ZocDoc journey will likely be short-lived (less than 1 year) unless you politically position yourself into management (near impossible to do). You don't need to feel obligated to believe everything management tells you. They're fantastic salespeople, keep that in mind. A good rule of thumb is to reach out to seasoned reps when you have questions. These people are doing the same job as you and have managed to keep from getting fired, so assume that their advice is valuable.

    Cons

    See above review in previous section

    Advice to Management

    Hire qualified managers. Some of the management you bring into sales is a joke.


  8. Inside Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ZocDoc full-time (More than 3 years)

    Pros

    Above average salary starting as an Inside Sales Executive, great free lunch, totally free insurance, located in Soho cool area to be in.

    Cons

    have to dial over 100 #s a day to get any access, a lot of differences in territories as far as the ability to succeed in a specific territory your assigned, not much training on SalesForce, When doctors come off of the service they cut your commission so its hard to make $ consistently (doctors often discontinue the service), if you don't bring in a specific # of doctors they put you on a Performance plan which is almost impossible to get off of and if you make it off its eminent you will not make it 2-3 months afterwards. Constant pressure and monitoring of your call time and dials somewhat "micro-managed".

    Advice to Management

    Have a more structured outbound phone sales strategy... Calling the same doctors over and over is making them not want to work with us. Also make the comp structure so we don't lose money we earned.


  9. Helpful (1)

    Great idea, company is taking off... territory can make or break some people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's just fun there, awesome atmosphere, access to leadership, unlimited time off as long as you meet your numbers, great location.

    Cons

    It's still a standard sales job, so you're going to have to work long hours, put up with heavy amounts of stress, but some people are built just for that. I wasn't one of them.


  10. Helpful (4)

    Live to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - zocdoc in New York, NY
    Current Employee - zocdoc in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ZocDoc full-time (Less than a year)

    Pros

    Great pay, great benefits, fun people

    Cons

    60-80 hour work week, 0 work life balance, poor lead management, upper management lacks experience in sales.

    Advice to Management

    master your craft


  11. Not for everybody

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits for employees. . Great start up

    Cons

    Expectations too high when management wasn't setting the standard for hard work



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