ZocDoc
3.4 of 5 96 reviews
www.zocdoc.com New York, NY 150 to 499 Employees

ZocDoc Reviews

Updated Feb 17, 2014
All Employees Current Employees Only

3.4 96 reviews

                             

70% Approve of the CEO

ZocDoc Founder & CEO Cyrus Massoumi

Cyrus Massoumi

(46 ratings)

57% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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Wonderful work environment. Dedicated employees.

Anonymous Employee (Former Employee)

I worked at ZocDoc full-time for less than a year

ProsAwesome perks, good benefits, casual dress.

ConsLong hours, steep learning curve for new hires.

Yes, I would recommend this company to a friend

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7 people found this helpful  

Only liked you if you "drank the koolaid"....

Operations Associate (Former Employee)
New York, NY

I worked at ZocDoc part-time for less than a year

ProsEnthusiastic people, relaxed working environment, flexible schedule, great location, free lunches

ConsEverything was great while I worked there, but as soon as I gave my 2 weeks (because I found another full time opportunity - my first out of college), they wouldn't let me say goodbye to my coworkers and friends and escorted me out of the door. For an company that prides itself on a friendly company culture, it felt very strange and off putting. Plus, they owed me money for a employee recommendation I had made and they never fulfilled their end of the deal and I was never paid. Very misleading environment. If you don't want to be a part of the ZocDoc "cult", they want nothing to do with you.

Advice to Senior ManagementStop with the fake enthusiasm. Anyone who leaves the company knows it is all a sham.

No, I would not recommend this company to a friend

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3 people found this helpful  

Has it's pros and cons

Anonymous Employee (Former Employee)

I worked at ZocDoc

ProsGreat people
Awesome idea, awesome product
Office atmosphere - it's really enjoyable if you happen to fit in well with the culture (see cons)
A ton of free perks (food, t-shirts, drinks, etc.)

ConsRedic work hours - people would give you dirty looks if you left before 8pm
No guidance - they tell you that there is a lot of room for growth, but I haven't seen anyone really advancing in the company. If you're a new starter you're pretty much left on your own with little to no guidance.
If you don't fit in well with the culture, you will be automatically an outsider. And there's no coming back from that.
I think they grew too quickly and had a hard time making the switch from a small sratup to a full blown company.

No, I would not recommend this company to a friend

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Great product. Great income for sales reps if given the right territory, limited potential if given weak territory.

Sales Executive (Current Employee)
New York, NY

I have been working at ZocDoc full-time for less than a year

ProsZocDoc's product is outstanding, the press is universally positive, it feels like you are making a positive difference in the healthcare community, and the NYC office culture is great.

ConsQuotas and commission structure are the same for sales executives (inside & outside) in every location, whether you are in New York City or Detroit. Opportunity and compensation for a sales exec are completely dependent on what territory you are assigned. As such, unless you are selling in New York City (where the brand is most well-known), or a brand new market, the opportunity to make money is limited.

Advice to Senior ManagementRe-design sales commission structure to be based on the realities of each territory.

Yes, I would recommend this company to a friend

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7 people found this helpful  

The BOA program

BOA (Current Employee)
New York, NY

I have been working at ZocDoc full-time for less than a year

Prosjust talk to a recruiter:

-free food
-free healthcare
-no dress code
-free keg beer on Fridays
-unlimited time off*******
-feeling cool because you work at a "start up".

**if you hit the ground running, can make friends easily, you will be 100% okay**

Consjust ask a current employee

-the unlimited time off policy is the biggest lie ive ever been told. they email out a PDF about how to take time off. it needs a months notice, manager approval and can be vetoed due to performance. most people are too scared to take it off since this is a hire em/fire em opportunity. with the amount of resignations and firings the company doesn't have to pay anyone for time off they didnt take if there was a real policy.

-turn over is very high. people leave after speaking with managers about their "career trajectory" and would rather quit than be fired, people are fired with good performance but for not being outgoing and bubbly enough. (fact)

-sales reps on the outside quit everyday.

-territories and calling hours change on a whim. just start rebuilding the pipeline

-there is no adjustment for sales goals every city, every time of year and every type/amount of sales rep per BOA is evaluated identically. a BOA in new york city has the same goals and targets as a BOA in delaware or ft. lauderdale.

-BOA program is hire 10, lose 7.

Advice to Senior ManagementMy advice for management is actually a congratulations.

Upper Management has the game beat. For this BOA program, classes have as many people as possible. They recruit upper educated and upper income family background candidates who have a support system in place to fill in gaps created by low pay, high turnover, disappearing commission and mental exhaustion. Simple system. Great tactic for the company. Hopefully it keeps working out like it does!

My advice for a young 20 something in NYC who just got their first job in sales: When you get the linkedin request, email or facebook message from a ZocDoc recruiter I would actually record all of your phone calls with him or her. A lot of stuff is tossed out like stock options, examples of career growth and cool stories of years past. I would ask specific questions and get specific answers. Just know that if you do well here while having a great personality you will be taken care of (it’s like being the best player on a sports team with an egomaniac coach who builds you up with attention and tears down others with neglect) so if you struggle early and are not “joe college” things won’t work out.

Never cold called doctors before!?! You will be taught how to deflect sales questions, you will learn to tell people on the phone that you aren’t a salesman/woman, you will try you hardest to not say the company you work for and you will spell ZocDoc 85-100 times a day.
I am having a great time pledging at ZocDoc.

At least my BOA colleagues are cut from the same cloth. When I leave I will thank my immediate manager for the support in the trenches.

No, I would not recommend this company to a friend

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Great corporate culture, over promised on pay

Outside Sales Executive (Current Employee)

I have been working at ZocDoc full-time for less than a year

ProsGreat corporate culture. Great company to work for other than as a sales rep.

ConsGoal is to sell 16 docs a month. Number 1 rep sold 14.5 docs per month last year. Therefor, the "goal" they set for you is virtually unattainable. 80% Sales rep turnover rate within a few months of getting hired.

Advice to Senior ManagementThe company has been around for 5 years now. Set a sales goal that is attainable.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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5 people found this helpful  

Great company and product, terrible management

Inside Sales (Former Employee)
New York, NY

I worked at ZocDoc full-time for more than a year

ProsThe best people I have ever worked with, game changing product, awesome work environment. Fun team activities and company events, and the office is a fun place to hang out. CEO and executives are terrific, inspirational people

ConsManagers are hired based on how long they have been with the company, not based on their skills or ability to actually manage people. As such many employees feel frustrated with how poorly their teams are managed. Ops is treated well but paid poorly, and sales people are treated as though they are disposable. You will NEVER have job security here - some of the best reps in the company have been fired after having one pay period of poor numbers. I never met a sales rep who hadn't been written up for "poor performance" at least once. It's also very difficult to advance, many reps have been there 2+ years and still have no career path.

Advice to Senior ManagementInvest in hiring great managers to manage the great people you have. Most of your managers have no idea how to actually manage someone and some are really heinous. Get an HR department and develop a coaching program focused at employee development and retention. There is so much waste in the turnover here.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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5 people found this helpful  

Great if you have a looooooong list of Dr's willing to sign up yesterday!

Anonymous Employee (Former Employee)
Houston, TX

I worked at ZocDoc full-time for less than a year

ProsHealth Benefits better than any!
Great autonomy to handle your business!
Tools to be successful are given to you day one!

ConsTime given to a new rep to perform at the rate of an established rep.
Territories are divided by amount of Dr's, not demographics of the territory, those putting together territories should learn the lay of the land before a territory is deemed worthy of a rep!

Advice to Senior ManagementInvest more time in your sales reps training and in their time with the company! Don't have a revolving door of employees or you can never set a good buying environment!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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6 people found this helpful  

Fantastic environment for young people

Anonymous Employee (Current Employee)

I have been working at ZocDoc full-time

ProsZocDoc hires incredible people - there is no doubt about that. It's awesome to come to work and actually truly LIKE the vast majority of folks you interact with. Lots of fun stuff too (lunch, snacks in the kitchen, happy hour at 5 on Fridays, ping pong, etc etc). For a young person looking to throw themselves into the brand they work for and not look back, this is the place for you.

ConsAre you in your late 20s/early 30s? Do you have a life? A family? Have a relationship that you care about maintaining? Have hobbies? A workout routine? Yeah... no. You don't anymore if you work at ZocDoc.

Since the majority of the employees are super young and buy into all of the culture hype (it works! keeps 'em workin' hard which is great!), the company hasn't yet made it a priority to figure out how to be a feasible employer for people over the age of 25 who have real things in their real lives that they care about. You are rewarded for making your life all about ZocDoc, so don't plan on prioritizing anything else above it. Also, if you don't want to be a ZocDoc cheerleader all day every day, better learn how to fake it or else get chastized by management.

Also, lots of turnover and almost zero communication about it. People who were highly visible will just.. disappear.

Advice to Senior ManagementTap into the fact that you are hiring intelligent people who need a little work/life balance. All those young people are not going to be young forever, and they will go elsewhere when they remember that they used to have a life and decide that they want to have one again.

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Sales executive

Anonymous Employee (Former Employee)

I worked at ZocDoc full-time

ProsGreat product, great people, young exciting environment.

Cons, limits to who you can sell to (private practice and certain specialties only
Low compensation to attract best of best sAles members

Advice to Senior ManagementIncrease employee satisfaction, be more accessible. Stop laying people off so quickly. Stop promoting people based on tenure and put people who have actual leadership and management skills. Just because they have been around long or were successful sales people does not mean they know how to teach and manage reps.

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Glassdoor is your free inside look at ZocDoc reviews and ratings — including employee satisfaction and approval rating for ZocDoc CEO Cyrus Massoumi . All 13 reviews posted anonymously by ZocDoc employees.