ZocDoc

www.zocdoc.com

ZocDoc Reviews

Updated December 15, 2014
Updated December 15, 2014
159 Reviews
3.6
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
88 Ratings

Review Highlights

Pros
  • Free lunch and a great way to network with really cool people (in 22 reviews)

  • There is a lot of access for upper management, and some really great people here (in 12 reviews)


Cons
  • Work-Life Balance - They expect you to make work your life (in 10 reviews)

  • I've never seen such a high turnover for sales people than this company (in 11 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    A start up moving into an established company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZocDoc full-time (less than a year)

    Pros

    Benefits package that they created

    Cons

    Resources are still strained like a start up

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Fast growing company with lots of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZocDoc full-time

    Pros

    The office environment and the overall company culture is tremendous. I've never worked with such a great group of people in my life. There are many perks that come with working at ZocDoc, from free lunch daily, to fully covered benefits, team outings, and so forth. Whether you are looking for an entry level role or a more tenured position, there is plenty of opportunity to grow with ZocDoc and move on to higher level roles with more responsibility.

    Cons

    It's easy to lose sight of work/life balance. Hard work is important and is definitely part of this culture, however it's important to not get overwhelmed and to pick and choose your battles. There should also be more transparency for how to measure success - it's not always clear what is required for the next step in one's career (ex: raise/promotion).

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great place to work, just work hard and you will be very happy here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in Scottsdale, AZ
    Current Employee - Inside Sales Executive in Scottsdale, AZ

    I have been working at ZocDoc full-time (less than a year)

    Pros

    Benefits are awesome, free lunch everyday, great CEO, growing culture, family atmosphere

    Cons

    Selling to Doctors, they are a tough bunch, but if you work hard it easily pays off!

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    It was fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ZocDoc full-time (less than a year)

    Pros

    I learned a lot from everyone around me. Also learned what it was like to work hard and I get out the amount I put in. Benefits were amazing, co workers were fun, always looked forward to work. Although pay and work life balance for the sales folks could be better. We are the core of the company and I just felt like the pay could be better. I do like the changes that were recently made for the Sales teams with quotas, really helped many of us. I would recommend this company to people and it is true, the sales department really isn't for everyone. It is only for the ones who really want to work hard.

    Cons

    long hours, but it's like this everywhere
    the pay

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Smilin and Dialin

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZocDoc

    Pros

    Great people and work environment

    Cons

    No job security, not great training

  7. 2 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at ZocDoc full-time (more than a year)

    Pros

    Great management, which is really supportive. And great perks and benefits

    Cons

    Salary can be a little better, but everything is really great overall.

    Advice to ManagementAdvice

    keep doing what your doing

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    It's a grind with a lot of pros and a lot of cons, huge peaks, huge valleys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in New York, NY
    Current Employee - Inside Sales Executive in New York, NY

    I have been working at ZocDoc full-time (more than a year)

    Pros

    First off, I would take any reviews from a SOA with a grain of salt, unless you are looking for experience specific to that role. They are essentially a training program with training wheels,

    Product truly is the next natural step in healthcare, I don't think it's hubris. I LOVE my coworkers, they are the best and my reason for coming in each day. Free lunch, great healthcare benefits. Happy hour on Fridays is usually a lot of fun. Tons of attractive people (seriously, lots of good looking individuals to the point that it is a legitimate positive), good atmosphere, nice office in a beautiful location in New York City. Stocked snack room, team events, lots of cash competitions.

    The company truly cares about its employees, and is truly passionate about their mission. There is a lot of access for upper management, and some really great people here.

    Cons

    LONG HOURS. 8-6 at least, but you are expected to work after hours as well, especially if your territory sucks.

    They are growing so fast, and are not doing a good job of managing this growth on the sales team side.

    I don't know why this myth of all territories being equitable is pushed on us. Maybe when the Salesteam was 20 people, and there were huge areas for each rep. But not now. Somewhere like St. Louis shouldn't have the same quota as North NJ. They are losing good people over this. What's even more puzzling, is I've heard that management is actually devising an algorithm to come up with more realistic quotas, but nobody on the actually sales team knows about this. Why would you not tell the salesforce about this?

    This companies strategy at this point seems to be solely to cover the continental US as soon as possible, which seems to be tied to going public as soon as possible. As a result. some of the territories are absolute garbage. It doesn't feel good when it seems like the advice of outside investors is pushing the company's strategy.

    A symptom of this focus is that SOAs are being pushed up to SAs and ISEs WAY TOO FAST. The top reps cut their teeth learning how to get access (one of the hardest parts of the job). When I got hired, most SOAs stayed in their role for 6 months or so. Before I was hired, it was nearly 9 months. Now they are being churned out in 2-4 months. Yeah, this might sound great if you are reading these reviews to become a SOA, until you get promoted out of the SOA role and fall flat on your face and end up getting fired or hating your territory (have fun in Rest of State South Carolina) so much you are quitting.

    Sales (not SalesOps) are treated as disposable. You can kind of trace the reasons for this just by looking at the LinkedIn profiles of the SalesOps vs Sales team. SalesOps are Ivy Leaguers and Investment Bankers, while sometimes it feels as though Sales are just the smooth talking idiots who get it done.

    Advice to ManagementAdvice

    Adjust quotas. These aren't the old days where there is actual focus on retention and development, with a long SOA training and massive areas for reps to sell in. If you want to grow fast and give people garbage territories, at least adjust for it. Stop letting investors drive overall goals of the company.

    This company will reach a watershed where we will start receiving a huge amount of inbounds. The only rationale I can say for the new absurdly aggressive sales tactic in areas where we do not have a large patient base is to cover the country and go public. I've sat down with some very high up individuals who say that patients come after doctors are on board, so I may be incorrect about this, but from a perspective of someone on the ground, this is how it seems.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY

    I have been working at ZocDoc full-time (more than 3 years)

    Pros

    Given enough latitude to get things done. Kind people.

    Cons

    The company and culture are changing, hope we land on the right side

    Advice to ManagementAdvice

    We need to do more with honest internal reviews. More transparent about them, and possibly be able to do them for peers, not just upwards management.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Hard work that's not a good fit for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at ZocDoc full-time

    Pros

    Great culture, location, benefits, food, blah blah blah. The perks are great, but they are earned. The biggest pro is working alongside a product that is TRULY changing the world and the healthcare industry. ZocDoc demands a lot from you, but they give you an opportunity hardly anyone else can. As Sinatra said: "If you can make it there, you'll make it anywhere." Expectations are high, but if they see you work hard, work smart, and truly care, sales promotions are handed out in 3 months, and not a few years at other, "safer" workplaces.

    Cons

    Pressure. You need to perform. It is, most definitely, a "what have you done for me lately" culture. However, this culture gives smart people who can see what is needed a great advantage to come in, work hard, and move up within this amazing company.

    Long days. If you live more than an hour from the office, don't take a sales job. From my experience, to succeed and be recognized, you need to work 8:15 a.m.-6:30/7 p.m. 5 days a week.

    Advice to ManagementAdvice

    None. They are metrics based, intelligent people who see the future and are working toward it.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great opportunity to get experience in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Origination Associate in New York, NY
    Current Employee - Sales Origination Associate in New York, NY

    I have been working at ZocDoc full-time (less than a year)

    Pros

    - Good, young working environment.
    - catered lunch
    - face time with execs

    Cons

    - long hours/ no work life balance
    - low base
    - high turnover

    Advice to ManagementAdvice

    - higher the right few individuals to get the job done to reduce churn in sales

    Recommends
    Positive Outlook
    Approves of CEO

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