ZocDoc

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ZocDoc Reviews

Updated Jul 14, 2014
All Employees Current Employees Only

3.3 114 reviews

66% Approve of the CEO

ZocDoc Founder & CEO Cyrus Massoumi

Cyrus Massoumi

(62 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • Free Lunch Everyday - Can't beat that(in 17 reviews)

  • catered lunch, and a rather stocked kitchen with snacks throughout the day(in 9 reviews)


Cons
  • Work-Life Balance - They expect you to make work your life(in 6 reviews)

  • I've never seen such a high turnover for sales people than this company(in 8 reviews)

19 Employee Reviews Back to all reviews
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    1 person found this helpful  

    It's a grind with a lot of pros and a lot of cons, huge peaks, huge valleys

    Inside Sales Executive (Current Employee) New York, NY

    ProsFirst off, I would take any reviews from a SOA with a grain of salt, unless you are looking for experience specific to that role. They are essentially a training program with training wheels,

    Product truly is the next natural step in healthcare, I don't think it's hubris. I LOVE my coworkers, they are the best and my reason for coming in each day. Free lunch, great healthcare benefits. Happy hour on Fridays is usually a lot of fun. Tons of attractive people (seriously, lots of good looking individuals to the point that it is a legitimate positive), good atmosphere, nice office in a beautiful location in New York City. Stocked snack room, team events, lots of cash competitions.

    The company truly cares about its employees, and is truly passionate about their mission. There is a lot of access for upper management, and some really great people here.

    ConsLONG HOURS. 8-6 at least, but you are expected to work after hours as well, especially if your territory sucks.

    They are growing so fast, and are not doing a good job of managing this growth on the sales team side.

    I don't know why this myth of all territories being equitable is pushed on us. Maybe when the Salesteam was 20 people, and there were huge areas for each rep. But not now. Somewhere like St. Louis shouldn't have the same quota as North NJ. They are losing good people over this. What's even more puzzling, is I've heard that management is actually devising an algorithm to come up with more realistic quotas, but nobody on the actually sales team knows about this. Why would you not tell the salesforce about this?

    This companies strategy at this point seems to be solely to cover the continental US as soon as possible, which seems to be tied to going public as soon as possible. As a result. some of the territories are absolute garbage. It doesn't feel good when it seems like the advice of outside investors is pushing the company's strategy.

    A symptom of this focus is that SOAs are being pushed up to SAs and ISEs WAY TOO FAST. The top reps cut their teeth learning how to get access (one of the hardest parts of the job). When I got hired, most SOAs stayed in their role for 6 months or so. Before I was hired, it was nearly 9 months. Now they are being churned out in 2-4 months. Yeah, this might sound great if you are reading these reviews to become a SOA, until you get promoted out of the SOA role and fall flat on your face and end up getting fired or hating your territory (have fun in Rest of State South Carolina) so much you are quitting.

    Sales (not SalesOps) are treated as disposable. You can kind of trace the reasons for this just by looking at the LinkedIn profiles of the SalesOps vs Sales team. SalesOps are Ivy Leaguers and Investment Bankers, while sometimes it feels as though Sales are just the smooth talking idiots who get it done.

    Advice to Senior ManagementAdjust quotas. These aren't the old days where there is actual focus on retention and development, with a long SOA training and massive areas for reps to sell in. If you want to grow fast and give people garbage territories, at least adjust for it. Stop letting investors drive overall goals of the company.

    This company will reach a watershed where we will start receiving a huge amount of inbounds. The only rationale I can say for the new absurdly aggressive sales tactic in areas where we do not have a large patient base is to cover the country and go public. I've sat down with some very high up individuals who say that patients come after doctors are on board, so I may be incorrect about this, but from a perspective of someone on the ground, this is how it seems.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work

    Software Engineer (Current Employee) New York, NY

    ProsGiven enough latitude to get things done. Kind people.

    ConsThe company and culture are changing, hope we land on the right side

    Advice to Senior ManagementWe need to do more with honest internal reviews. More transparent about them, and possibly be able to do them for peers, not just upwards management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great opportunity to get experience in sales.

    Sales Origination Associate (Current Employee) New York, NY

    Pros- Good, young working environment.
    - catered lunch
    - face time with execs

    Cons- long hours/ no work life balance
    - low base
    - high turnover

    Advice to Senior Management- higher the right few individuals to get the job done to reduce churn in sales

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Hard work that's not a good fit for everyone

    Sales Executive (Current Employee)

    ProsGreat culture, location, benefits, food, blah blah blah. The perks are great, but they are earned. The biggest pro is working alongside a product that is TRULY changing the world and the healthcare industry. ZocDoc demands a lot from you, but they give you an opportunity hardly anyone else can. As Sinatra said: "If you can make it there, you'll make it anywhere." Expectations are high, but if they see you work hard, work smart, and truly care, sales promotions are handed out in 3 months, and not a few years at other, "safer" workplaces.

    ConsPressure. You need to perform. It is, most definitely, a "what have you done for me lately" culture. However, this culture gives smart people who can see what is needed a great advantage to come in, work hard, and move up within this amazing company.

    Long days. If you live more than an hour from the office, don't take a sales job. From my experience, to succeed and be recognized, you need to work 8:15 a.m.-6:30/7 p.m. 5 days a week.

    Advice to Senior ManagementNone. They are metrics based, intelligent people who see the future and are working toward it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Lovin' it!

    Anonymous Employee (Current Employee) New York, NY

    Pros-Smart and motivated colleagues who are always willing to put in the work
    -Beautiful office space in a great location
    -Awesome catered lunches and snacks
    -Fun happy hours
    -Lots of room for growth in the company

    Cons-Long work hours
    -High turnover rates

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Overall, A Solid Company - With a Couple Glaring Flaws

    Inside Sales Executive (Current Employee) New York, NY

    ProsManagement and tenured employees are all incredibly driven and talented people who will be valuable connections down your career.

    Plenty of upward mobility and opportunity for growth.

    Free lunch, ping pong tables, and positive environment.

    ConsWhile I understand the benefits of having a data-driven approach to sales campaigns, there are some serious flaws with building a company this way. When you remove the human judgment from the processes it prevents any kind of flexibility, thus hamstringing the sales reps.

    Also, if you get assigned a poor territory, or are placed in a territory that has been burnt to the ground by a previous rep, good luck putting up any kind of quality numbers. However, with a little bit of luck and a LOT of hard work, you can be successful at this company.

    Advice to Senior ManagementInstead of approaching each sales situation with a global perspective, allow some flexibility and room to negotiate for representatives. If you have such confidence in your data driven approach (i.e. the doc WILL see patients) then offer retroactive billing, or free months, etc.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Experience!

    Sales (Current Employee) New York, NY

    Prospeople, culture, office environment, work/life balance, unlimited vacation days, full health benefits, free lunch

    I've been here for 8 months and have had nothing but a positive experience. All of the managers I've reported to have been nothing but supportive in my career goals and have helped me every step of the way to achieve those goals. There has never been a time where I've felt my voice wasn't heard or valued.

    ConsThere could be more extensive training for the sales teams and more communication between departments so that we're running more efficiently as a whole.

    Advice to Senior ManagementI think there should be more support from upper management and more resources for the sales team to really make sure they are set up for success.

    Yes, I would recommend this company to a friend

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    :)

    Operations Associate (Current Employee) New York, NY

    ProsLots of opportunity to grow your skill set, you work with AWESOME people, and there's always an opportunity to dive into new projects!

    ConsWork/life balance can be tough, there's always more to be done!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good leadership, just need to have better managers

    Anonymous Employee (Current Employee)

    ProsCool industry, not a lot of competition, good vaca time

    ConsCommission structure needs work. Managers micro manage most of the time. sales people only get together 1 time a year.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Great company and idea

    Account Executive (Former Employee) Austin, TX

    Pros-The main offices in New York and Arizona are sick.
    -Really fun people, company meetings are fresh and well planned
    -Good pay and benefits
    -fast growing company and marketplace
    -Sexy job

    Cons-Sales Territories needs reviewing for each market
    -most specialty doctors/dentist are not great fit for ZocDoc
    -more Practice management integrations

    Advice to Senior ManagementI would create a mid tier "Introductory" product - or product for specialty doctors that work off referrals from GP or family doctor/dentist. Also, less reps in each city will create career longevity for the outside sales reps.

    Yes, I would recommend this company to a friend

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