ZocDoc Reviews

Updated July 6, 2015
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5.0
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ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
45 Ratings

Pros
  • Free lunch, great healthcare benefits (in 22 reviews)

  • The company is committed to developing leaders internally, making sure that great people can find new challenges here across departments (in 12 reviews)

Cons
  • Work-life balance has been a struggle at times (in 10 reviews)

  • I've never seen such a high turnover for sales people than this company (in 11 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Featured Review

    Helpful (8)

    Inside Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at ZocDoc full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Healthcare 100% covered -Free lunch -Culture is great -Growing office where promotions are available -Competitive atmosphere -Competitive comp plan

    Cons

    -If you are not here to work hard and make money its not for you


  2. Great Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at ZocDoc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome culture, Great pay, can be very lucrative for top performers. Catered lunch everyday is an added bonus that goes a long way. Very cool to have an established company that's been around for 7 years and still has the start-up feel.

    Cons

    Not much to speak of here.

    Advice to Management

    Keep having fun


  3. Helpful (1)

    The Best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Phoenix, AZ
    Current Employee - Inside Sales Executive in Phoenix, AZ

    I have been working at ZocDoc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Zocdoc is by far the best place I have ever worked. Currently I don't have a college degree and for whatever reason they took a chance with me. I would not be where i am today without this company. The work environment is amazing and i have never worked with a better group of people. Plus the benefits and free lunch don't hurt.

    Cons

    Especially at the beginning they expect a lot. If you don't like to grind this place isn't for you.

    Advice to Management

    I think overall especially in the first 6 months of employment the expectations need to be a little more realistic.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at ZocDoc (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours. Great Benefits. Great Comp plan.

    Cons

    Very tough sale - not meant for the customer service reps who parade as a sales rep. A different type of sale so not for everyone.

    Advice to Management

    Training needs to have more structure to it and be consistent.


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Phoenix, AZ
    Current Employee - Inside Sales Executive in Phoenix, AZ

    I have been working at ZocDoc full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for as long as you are a born salesperson and do not mind working hard. I am at the office about 10 hours a day (by choice), and I do extra work while I am at home. In order to be successful, you need to put the time and energy in. The base is very respectful and the bonus payout is AMAZING. It makes you want to work extra hard. Over all you can tell that they care about their employees: health benefits are FREE and they serve FREE lunch daily.

    Cons

    Like other sales jobs, your job is on the line... every month. You need to sell a certain amount every month or you are put on a PDP. They do not really let you have one bad month... you need to be on your game every month. This is quite stressful. I wish that they were a little more forgiving and didnt jump the gun and put you on a PDP so quickly.

    Advice to Management

    In sales, everyone will have a bad month every so often. Dont be so quick to put your hard working employees on a PDP so quickly. Not every sales person reacts well to a PDP. Many sales people will shut down and give up. Maybe its time to find a new approach. Maybe wait until they are continuously having bad months.... then make those decisions.


  7. Awesome team!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Operations Associate in Phoenix, AZ
    Current Employee - Technical Operations Associate in Phoenix, AZ

    I have been working at ZocDoc full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Tech Ops team has some of the brightest, friendliest, talented individuals I've ever worked with. Working on technology that is built in house is challenging, but the team is incredibly helpful and supportive. Not only are the new people learning, but I continue to learn new things every day! The growth opportunities in this company are incredible, and management meets with team members on an individual basis often to ensure that progress is being made toward long term goals. When looking at the company as a whole, the benefits are great (free lunch everyday, breakfast on Fridays, healthy snacks and beverages; incredible insurance coverage that isn't deducted from your paycheck; cell phone bill covered; among many other things!)

    Cons

    There are times when the work/life balance has been difficult for individuals. Most projects are handled outside of business hours, so your creative time can be somewhat limited.

    Advice to Management

    Keep focusing on developing individuals and helping them reach their goals.


  8. Helpful (2)

    Best career move

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZocDoc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging work, incredible people, great culture, and a product/vision I believe in.

    Cons

    There can be a lack of structure. Execs tend to have major scope creep in their initiatives.


  9. Helpful (3)

    ZocDoc Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Associate in Phoenix, AZ
    Current Employee - Senior Operations Associate in Phoenix, AZ

    I have been working at ZocDoc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Operations is an amazing team! You always have the support of leadership and your teammates. The entire company has amazing transparency that lets you know that you are working for an outstanding company that is always looking to better themselves. Because the company is still growing, the number of possible career paths is endless! You have the ability to learn what you're most interested in at ZocDoc, and find a path that allows you to be a part of that areas development.

    Cons

    In Operations you have some weekend and holiday coverage. They do split it fairly quarterly and everyone is willing to work with you


  10. Helpful (3)

    Project Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Associate in New York, NY
    Current Employee - Project Associate in New York, NY

    I have been working at ZocDoc full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Being part of an organization disrupting the healthcare industry through technology is definitely a big pro. As an employee, you really get to feel and see the impact you are having on patients and the change taking place within large hospital systems and private practices -Sounds cliche, but culture at ZocDoc is incredibly important. We really embrace our 7 core values, especially "patients first". Despite our incredible growth over the past 8 years, we definitely maintain that startup culture too (lots of bean bags, ping pong tables, and free snacks) -ZocDoc is growing at seemingly exponential rates. Being part of scaling, launching and piloting new products, and building internal processes is rewarding.

    Cons

    -Pay within the Operations department is below industry average, especially when you start out. However, you don't join ZocDoc for the money, you join to be part of an organization at the forefront of changing an industry. If pay is your number 1 priority, look elsewhere.


  11. Helpful (1)

    Passion meets hard work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at ZocDoc full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The folks here are really passionate and the work has a purpose. Everyone is great about helping each other out and there's no such thing as a dumb question. It's an extremely friendly workplace and I've made tons of close friends.

    Cons

    There is no financial transparency and a slight lack of direction for the company's very long term goals



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