Zumiez Reviews

Updated March 5, 2015
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2.0
38 Reviews
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Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
114 Ratings

38 Employee Reviews

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  1. Way too much drama.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager in Tukwila, WA
    Former Employee - Second Assistant Manager in Tukwila, WA

    I worked at Zumiez full-time (less than a year)

    Pros

    The only pro for zumiez is the events you could possibly work and getting to meet with vendors and pros.

    Cons

    Most store managers are crooks and will do anything to shift the blame onto the people under them.

    Advice to ManagementAdvice

    reevaluate who you put in charge of your stores. you are only cheating yourselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. One of the main reasons why working retail is unattractive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Rochester, NY
    Former Employee - Retail Sales Associate in Rochester, NY

    I worked at Zumiez part-time (more than 3 years)

    Pros

    Get to meet new people, where whatever you want, have a somewhat flexible schedule, and has a somewhat appealing working environment.

    Cons

    Very low pay. They try to keep at minimum wage or just a few dollars above it no matter how long you work there or how well you perform. There is barely any room for higher positions. The only ones who actually make money are store managers, district managers, and so on. The company is a pyramid scheme at its finest; hire a bunch of young teenagers/college students and pay the minimum wage or low rates while the managers are the ones making over 30,000 a year. The job is a lot of work for low pay. They also like to hire people very often so that results in you having less hours, and they hire new assistant managers instead of promoting their own employees already there.

    Advice to ManagementAdvice

    Pay more to those who deserve it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Awful. Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager in Denver, CO
    Former Employee - Second Assistant Manager in Denver, CO

    I worked at Zumiez

    Pros

    Great discount. Friendly associates but not the most informative. Awesome selection of designer clothes. Good music. Variety of customers.

    Cons

    Awful pay rate. Very unorganized with training and orientation. Back rooms don't exist so don't expect to sit in the break room.

    Advice to ManagementAdvice

    Get organized.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. ehhh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zumiez

    Pros

    store discount was pretty good

    Cons

    lack of pay and hours

  6. 3 people found this helpful

    Home Office Employee - Poor management in my department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Office Employee in Lynnwood, WA
    Current Employee - Home Office Employee in Lynnwood, WA

    I have been working at Zumiez full-time (more than a year)

    Pros

    Home office employees receive 40-50% off of retail prices for all Zumiez merchandise, online or retail location. There are many "give-aways", when the buyers clean out out-dated product and employees are allowed to take home merchandise for free.
    Some of my co-workers are the best at what they do and have great energy and positive attitudes.

    Cons

    Unfortunately, there are some managers who still manage the "old-school" way: through intimidation and very poor communication skills. Those managers do not represent the Zumiez culture at all in my opinion. My department downstairs has a VERY high turnover, due to poor Departmental management and a very negative work environment. Also, we are quite underpaid by industry standards. About every month or so, we get an email in my department announcing that someone is "no longer employed with Zumiez". There is an overall negative atmosphere in my department, which I don't see in other departments. It is very difficult to transfer from one department to another, many employees have to leave this company just to further their career. OH, AND THERE ARE NO PAID HOLIDAYS, PERIOD. The corporate office is locked on Thanksgiving, Christmas, New Years, Independence Day, etc., AND you must take one of your vacation days to make up for the lost hours that the office was closed, or you will miss those hours off of your paycheck. This is just disrespectful to employees and a very odd corporate policy.

    Advice to ManagementAdvice

    When you see a steady stream of employees leaving their employment at home office, take a look at how that particular department is being run, and by whom. Ask for and listen to feedback from department (non-salary) employees. Look at how other companies treat their employees (Nintendo, Amazon, Microsoft, etc.) and follow suit if you want to keep your talent. Employees are leaving Zumiez because they are underpaid, there is no room for growth, and the benefits just aren't there, Treat your employees at home office with the respect that they deserve by giving them paid holidays and earnings that meet industry standards. If your business is growing, start rewarding your employees for getting you where you are today.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Good start for 16 year olds...that's all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Zumiez

    Pros

    Get to wear what you want, fun, and he music.

    Cons

    This is a baby job.. The people who try to make their careers out of it are usually high school drop outs or junkies. They NEVER budge when it comes to a pay rate. They are horrible. They act like they care about you but do not. Their so money hungry. A few years ago it was all about te customer and now it's all about te money.. But can't pay us decent.. Hmm. And the process of moving up in te company is like a life long process. Unless you are in the inner circle even they they are crooked.

    Advice to ManagementAdvice

    Pay more, stop having favorites, and focus more on customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    Fun at first, then quickly turns rotten.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant
    Former Employee - First Assistant

    I worked at Zumiez full-time (more than 3 years)

    Pros

    Fun work environment
    Competitive
    Nice perks and discount for upper management

    Cons

    Personal growth is limited to the managers who will actually train you
    Sometimes the competitiveness turns sour and turns employees onto each other to get a big sale or to not be below "Joe Average"
    Too much work for the amount of pay you get
    Sloppy means of management

    Advice to ManagementAdvice

    Keep the seven steps and skills, ditch the management style and outsourcing in order to fill management roles. Promote from within, keep life long employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Fun company. Lots of hard work. Not a whole lot of pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Wichita, KS
    Current Employee - Store Manager in Wichita, KS

    I have been working at Zumiez full-time (more than 3 years)

    Pros

    -Great people. The people you work with at zumiez will be people you will know for the rest of your life. I have made some amazing friends with the company.
    -Sales experience. With great leadership, you can find great sales training, and those techniques translate very well to other companies.

    Cons

    -Pay. This company does not pay very well, and disguises all the hard work the SM's and ASM's do as "buying in" and that's just what anyone does, who loves their company.
    -Opportunities for growth. In some markets the opportunity to grow is tremendeous, in other markets, not so much. In order to grow in this company working in a metropolitan marketplace is key.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Better than flipping burgers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Manager
    Current Employee - Second Assistant Manager

    I have been working at Zumiez full-time (more than a year)

    Pros

    Good discount, meet a lot of people, co workers are usually pretty cool, you get to play your own music, dress the way you want. Rewarded with a trip to Colorado if you are a top sales person in the company.

    Cons

    This company uses their employees to their benefit the share holders; they only care about maximizing profits. the company will recruit people that are willing devote their entire lives to Zumiez, for little money. The store managers are typically high school or college dropouts that have no other options, but to manage a zumiez. That is why they accept the 30k salary and work 50 plus hours a week.. its pathetic.. You get hours based off of how well you do on their sales charts "SPC" the goal is to sell at least 2 items per transaction, each transaction should be at least $50, and you need to average about $200 an hour to be above average. If someone wants to buy 1 item or a cheap item, it actually hurts your stats and would be better not to sell the 1 item or the cheaper items. The sales performance system is dumb.. This company is going down hill, no longer is it a shop for the local skateboarders, but a place where kids go to buy Diamond shirts and Janowskis.. R.I.P. ZUMIEZ .. they need to change the name to SWAGIEZ....

    Advice to ManagementAdvice

    Higher pay. Appreciate the good workers that you do have. Treat the management like they actually matter to the company. Maybe get rid of the 100k trip so you can pay your managers more money? Stop treating employees like pawns that can easily be replaced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Work really hard to get nothing out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager in Bellingham, WA
    Former Employee - First Assistant Manager in Bellingham, WA

    I worked at Zumiez full-time (more than a year)

    Pros

    Can make great friends IF you're in the 'in' crowd.
    Free trip to Colorado if you work full time and sell hard.
    Potential for great commission during holiday.

    Cons

    The pay is horrible.
    Everyone is replaceable and the District Manager does not hide this.
    If you don't meet expectations, you lose hours.
    Instead of firing you they just stop giving you hours, which means the manager has to like you.
    The stores are filthy.
    You have to work LONG hours.
    You are expected to put away freight, fold the store, clean, pick up trash, do projects, and keep customers from shoplifting ALL WHILE never missing a single customer.
    The customers generally HATE that you want to talk to them, but if you leave them alone your manager will get pissed.
    Work super hard and have great sales numbers, but if the District Manager thinks another employee is cooler and funnier, he'll get promoted first.

    Advice to ManagementAdvice

    Treat your sales people like humans, not replaceable robots.
    Focus on growing people, not hiring tattooed highschoolers and watching them sink or swim.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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