Zumiez

  www.zumiez.com
  www.zumiez.com

Zumiez Reviews

Updated November 19, 2014
Updated November 19, 2014
178 Reviews
3.3
178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
107 Ratings

Review Highlights

Pros
  • Zumiez was a great place to work with extremely friendly and laid-back (yet professional) staff (in 15 reviews)

  • Really relaxed work environment, easy to move up (in 11 reviews)


Cons
  • Mall hours and low pay in comparison to other retailers (in 16 reviews)

  • No hours, unrealistic sales goals, bad pay, have to nag customers constantly (in 11 reviews)

More Highlights

48 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Second assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager in Edina, MN
    Former Employee - Second Assistant Manager in Edina, MN

    I worked at Zumiez part-time (more than 5 years)

    Pros

    Great atmosphere
    Trip benefits
    Discount is awesome

    Cons

    Pay stinks
    Benefits stink
    A lot of product to learn

    Advice to ManagementAdvice

    Pay your employees more!!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    A ton of pressure for little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Zumiez part-time (more than an year)

    Pros

    Great environment, eccentric styles encouraged. I have gotten along with 99% of the people that work there (Except Olive. Screw Olive.) Along with being able to choose the music, you can skate around in the store when it's empty, and not many jobs can say that. Out of all my past retail jobs, Zumiez was the one to educate me most on customer service (always greet customers within 10 seconds or 10 feet of entering the store). Store managers are taken care of by the company surprisingly well. If you're an experienced skater and can assemble boards make sure to mention it as it will increase your chances of being hired.

    Cons

    A 25% discount doesn't make a dent considering the expensive brands Zumiez carries (Diamond in particular). In addition, because you are on commission, your hours are determined by being the best at shoving product down customers throats - which is encouraged and evaluated! One of the tactics they stress is physically handing customers the product which some view as slightly abrasive. You are expected to be knowledgeable on every last product, (such as which Vans shoes have brown gum). You need to memorize the silliest things, like the C's: cut, color, cost, and care are just a few I remember off the top of my head. The last straw for me was around February when managers were instructed to give us a huge packet of such selling techniques to take home and study, and there was literally a quiz on it. A quiz at a minimum-wage job. What.

    Advice to ManagementAdvice

    Stop the tab sheets. They're silly. And stop stressing commission so much! It creates unnecessary strife between employees that want more hours simply because someone made conversation with the right rich mother shopping for their son's birthday. Just the amount of people that quit so soon after starting should be enough of a wake up call to re-evaluate the way you run things.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Warehouse Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Worker in Edwardsville, KS
    Current Employee - Warehouse Worker in Edwardsville, KS

    I have been working at Zumiez part-time (less than an year)

    Pros

    Easy environment, repetitive work, good managers, started at 11 am and worked til 7pm m-f

    Cons

    Sometimes boring and work gets old fast

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Nice

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zumiez

    Pros

    Laid back job its alright at times just gotta talk alot.

    Cons

    Not enough hours are given.

    Advice to ManagementAdvice

    Give more hours

  6.  

    Decent Reatil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Ithaca, NY
    Former Employee - Sales Associate in Ithaca, NY

    I worked at Zumiez part-time (more than an year)

    Pros

    Fun atmosphere . Easily the Best Retail Training

    Cons

    Commission based sales makes negative competition between the 3 employees in the store, including managers.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Be Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Assistant Manager in Novi, MI
    Current Employee - First Assistant Manager in Novi, MI

    I have been working at Zumiez full-time (more than 3 years)

    Pros

    Still a company that is scaling up. Offers a lot of free trips and product incentives. You are able to move around as you wish and usually progress more if you are not tied down to an area.

    Cons

    Do not quite pay a competitive wage compared to other retail stores.

    Advice to ManagementAdvice

    Need to think about hire older upper management or transition to college educated individuals. Too many young un-buisiness minded managers.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience, a few bad managers, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zumiez

    Pros

    Great if you like working with people. Lots of experience.

    Cons

    Some really bad managers, Not the best pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    It was fine, but also annoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Arlington, TX
    Former Employee - Sales Associate in Arlington, TX

    I worked at Zumiez part-time (more than an year)

    Pros

    Laid back atmosphere
    No uniform
    You got commission, even though the rate was kind-of low, you could make lots of money off big sales.
    My fellow employees were very kind. Especially my first manager.

    Cons

    Low amount of hours
    Very stingy on sales goals
    Customer interaction felt extremely forced. Even if a customer didn't want to be bothered you were encouraged to talk to them.

    Advice to ManagementAdvice

    Stop shoving STASH down everyone's throat.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Low pay, Highly Competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager in Eureka, CA
    Former Employee - Second Assistant Manager in Eureka, CA

    I worked at Zumiez part-time (less than an year)

    Pros

    Decent Commission structure, lots of available tools for success, casual work environment, great discount.

    Cons

    Overly competitive, Lack of structure in training for new employees, very unprofessional work environment at times.

    Advice to ManagementAdvice

    Be more professional!! Also the pay for assistant managers and store managers is very low compared to that of similar companies.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Disorganized and unfair

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zumiez

    Pros

    commission and a friendly environment

    Cons

    lack of commitment and ability to move up. terrible hours and they take advantage of you severely as a manager

    Advice to ManagementAdvice

    give people more opportunity to move up and someone to talk to to resolve problems late at night when performing store closing procedure

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