arvato AG
2.5 of 5 64 reviews
www.arvato.com Gütersloh, Germany 5000+ Employees

arvato AG Reviews

Updated Feb 7, 2014

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2.5 64 reviews

                             

20% Approve of the CEO

arvato AG CEO Rolf Buch

Rolf Buch

(5 ratings)

31% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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It was a place to learn and develop career in financial services

Credit Collections Analyst (Former Employee)
Mountain View, CA

I worked at arvato AG full-time for more than 3 years

Pros-There was room for growth if you could prove your worth
-Working in a vendor management environment

Cons-Unsupportive management
-Not in touch with employees
-Constant changing management

Advice to Senior Managementget down in the trenches and know your people, develop the good teams that you have before disseminating them, train incoming managers

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Long Hours - Low Pay

Anonymous Employee (Current Employee)
Reno, NV

I have been working at arvato AG

ProsFull Time Employees get a good benefit package. Supply catered meals at month end. Low stress and employee friendly dress code. Very good at adding experience to your skill set.

ConsLong hours due to month ends. Low pay for skill level needed. Hard to advance into staff positions. Most policies reduce the chance you would want to make it a place for a career.

Advice to Senior ManagementRaise the pay scale to keep qualified people in house. The cost and expense of constant retraining new employees and temporary workers is not a long term solution to business success.

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LOT to learn with no good compensation, no promotions or benefits poor management overall.

Team Lead (Current Employee)
Pleasant Pr, WI

I have been working at arvato AG

ProsOvertime and experience(you learn a 3 peoples job) to get better opportunity elsewhere.

Consmanagement is horrible, you have to be managers or supervisors "buddy" for you to get a promotion, no good relationships, they talk about temp workers like disposables and fired lot of arvato employees this year to get temps.
arvato employees haven't got a raise since 3 years ago. senior management are rude and don't bother to see the potential neither your resume even if you their job.

Advice to Senior Managementsenior management are rude and don't bother to see the potential neither your resume even if you their job.
need to have committed people not temps. you treat them as temp they'll treat, they won't care about your product.

No, I would not recommend this company to a friend

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ok company to work for if you have a decent manager

Computer Programmer (Former Employee)
Weaverville, NC

I worked at arvato AG

ProsPay can be decent
They are looking into expanding into new areas of business to offset their reduced replication business

ConsManagers are reluctant to give pay raises, and some are rude
The media replication industry is on its way out

Advice to Senior ManagementPlease learn how to treat your employees with respect. I can't work at a company where my manager disrespects their subordinates on a regular basis and irresponsibly handles projects. Hire the right people, pay them properly and treat them well and stop making cheap decisions, you're only ruining your competitive advantage by cutting corners

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Interesting work, weak Sr management

Anonymous Employee (Former Employee)
Valencia, CA

I worked at arvato AG

ProsOutsourcing business = new challenges every day, never boring

ConsPolitics, politics
No respect and recognition for employees
"germanized"

Advice to Senior ManagementTreat your employees well, especially if you're soo demanding.

No, I would not recommend this company to a friend

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Big corporation.

Purchasing Manager (Former Employee)
Gütersloh (Germany)

I worked at arvato AG full-time for more than a year

ProsYou get all the benefits that a big corporation has to offer.

ConsSuper political. Upper level management only playing games in order to increase their power. Very clique oriented...either you are with the "in" crowd that is quickly promoted or you aren't.

Advice to Senior ManagementStop restructuring every 2 years and put in some upper level management that are there based on merit instead of who played the political game best.

No, I would not recommend this company to a friend

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Treated like a robot and not a person !!!

Customer Service Representative (Former Employee)
Venlo (Netherlands)

I worked at arvato AG part-time for less than a year

ProsMost co workers were nice.
Salary was okay and average.
Training was great.

ConsPer 8 hour shift we were only allowed a maximum of 7 minutes to go to the toilet and get tea or coffee. Problems with computer system almost constantly crashing and freezing up.
Having to take notes in wordpad. Also being told that if the computer system does this just ignore it and continue taking calls anyway. We had to log it in later. Also sometimes not being able to take short breaks or lunch due to many customers calling.

Advice to Senior ManagementMy advice would be please do something about your servers. So that you can offer the best customer service possible. Also please do not treat us like robots. And please be more trusting of employees as they will work harder when they know they are being appreciated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Arvato does outsourced customer service for Microsoft and as such has a pretty solid position in the market.

Customer Service Representative (Former Employee)
Gütersloh (Germany)

I worked at arvato AG full-time for less than a year

ProsMultinational environment, good trainings, technical backstopping available, normal business working hours.

ConsMiddle management is childish, distrustful of and uninterested in employees.
Salaries are on the low side.
Hardly any fixed contracts are awarded anymore.

Advice to Senior ManagementTry and improve the working atmosphere.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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An impersonal, outsourced call center

Call Center Agent (Former Employee)
Potsdam (Germany)

I worked at arvato AG full-time for less than a year

ProsGood training
It's a job!
Relocation package

ConsLow salaries
A company without logic or reason that follows its master (Microsoft) blindly
Terrible incentive scheme that is getting worse

Advice to Senior ManagementYou wouldn't know their was a management with the disorganisation and how invisible they are.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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endure for few months and then move on

Transactional Specialist (Current Employee)
Dublin, Dublin (Ireland)

I have been working at arvato AG full-time for more than a year

Pros- good as a first job
- handy thing to put in your CV - arvato at Microsoft
- great, fun co-workers
- nice relaxed atmosphere
- great canteen (but that's because it's MS canteen)
- job itself is quite interesting

Cons- annualized hours (you get time off when it's quiet to bank hours, and then work 12-13 hours a day with no extra compensation, including weekends sometimes)
- long hours (like working 12-13 hours for 2 weeks straight in the busy periods)
- terrible pay and no chance for pay increase
- HR is horrible - you better keep track of your hours and pay, because "mistakes" (always in favour of employer) happen all the time
 - no parking for employees

Advice to Senior Management- start appreciating and rewarding people you have
- instead of employing masses of ramp staff, use the staff you have better

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at arvato AG reviews and ratings — including employee satisfaction and approval rating for arvato AG CEO Rolf Buch. All 22 reviews posted anonymously by arvato AG employees.