arvato AG
2.5 of 5 64 reviews
www.arvato.com Gütersloh, Germany 5000+ Employees

arvato AG Reviews

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2.5 64 reviews

                             

20% Approve of the CEO

arvato AG CEO Rolf Buch

Rolf Buch

(5 ratings)

31% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Overall a professional environment to work at with competent & easy going co-workers.

    Program Manager (Former Employee)
    Reno, NV

    ProsBig company, Good benefits, professional environment & great work experience you can place on your resume.

    ConsCompensation, Management style & career growth opportunities.

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    Okay place to work

    Billing Analyst (Current Employee)
    Mountain View, CA

    Prosclose to my house and free food

    Conscontrolling and lot of micro management

    Advice to Senior Managementcreate healthy environment for employees.

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    Dying Industry in the NC Mountains

    IT (Current Employee)
    Weaverville, NC

    ProsThe location. Weaverville North Carolina is a beautiful place to live. It is very close to Asheville.

    ConsIt is a dying industry.

    Advice to Senior ManagementDon't burn your people out.

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    They played good cop, bad cop during the interview.

    Campaign Manager (Current Employee)
    Dublin, Dublin (Ireland)

    ProsThe hiring process moved quickly and there were only 2 stages to the interview process.

    ConsHorrible at responding to emails and phone calls. Also, they have some sort of policy that prevent you from applying for a position again even if you were told you gave a good interview.

    Advice to Senior ManagementAllow applicants to apply more than once.

    No, I would not recommend this company to a friend

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    Good but not well paid, good environment

    Transaction Specialist (Current Employee)
    Dublin, Dublin (Ireland)

    ProsMultinational, different types of nationalities, good canteen,friendly people.

    Consorganisation, work by contract, projects that don't go well and finish earlier

    Advice to Senior ManagementBe more clear

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    consider this opportunity if you can't find anything else!

    Customer Support (Former Employee)
    Scarborough, ON (Canada)

    Prosnice and clean office with lots of friendly people !

    Conslots of not useful training !

    Advice to Senior Managementdecide on how you want to manage this business and don't change it for a time!

    No, I would not recommend this company to a friend

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    Solid company

    Xbox 360 Customer Support Technicican (Former Employee)
    Kitchener, ON (Canada)

    ProsI worked with good people. Management was genuinely interested in their employees

    ConsHours. God help you if you got the graveyard shift.

    Advice to Senior ManagementAllow more time to recover from bad calls. At the end I burned out because I couldn't take a break or even go to the washroom and I only 5 minutes personal time. Ever

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Nice experience to start

    Call Center Agent (Former Employee)
    Potsdam (Germany)

    ProsYoung group of people, made a lot of friends there and had overall a positive experience. Friendly Management.

    ConsLow salary and huge turnover of people (due to the salary most probably).

    Advice to Senior ManagementMake more group activities, some employees feels at time just as an anonymous number, try to let them understand you know who they are. Raise salaries to reduce turnover.

    Yes, I would recommend this company to a friend

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    Disappointing Hard Workers need not apply

    Customer Services Representative (Current Employee)
    Kitchener, ON (Canada)

    Pros- Benefits Package
    - Open Door Policy so easy access to management
    - extremely tolerant with absenteeism and gaming the system
    - very flexible with scheduling for medical or family needs
    - Employee Purchase Program with some major vendors

    Cons- no pay raises
    - pay rate based on position with experience being irrelevant
    - serious lack of communication between the management and entry level staff
    - leadership skills lacking
    - no room for advancement as most departments are very small

    Advice to Senior ManagementHire some leaders, get better communication between departments and empower people to make decisions as it takes way too long to get even simple things fixed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Customer Service Representative

    Customer Services Representative (Former Employee)
    Kitchener, ON (Canada)

    ProsPretty straightforward job duties (i.e. answer phone inquiries, assist customers in booking flights, cancelling flights, checking availability of flights, etc.)
    Lots of interesting people to working from different countries.
    Fairly flexible but start as Full-time before asking to go part-time if you're a student (they won't hire you if you apply for part-time usually)
    Get lieu hours for maintaining a certain level of customer satisfaction and ability with programs.

    ConsNot really a lot of growth opportunities.
    A lot of people who work there are somewhat depressed and feel like they've hit a brick wall in their lives.
    Work can be boring and monotonous at times.
    High turnover rate.

    Advice to Senior ManagementTry to create more reward programs to boost moral.
    Create more opportunities for career development and growth.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at arvato AG reviews and ratings — including employee satisfaction and approval rating for arvato AG CEO Rolf Buch. All 16 reviews posted anonymously by arvato AG employees.