athenahealth

  www.athenahealth.com
  www.athenahealth.com

athenahealth Reviews

Updated November 5, 2014
Updated November 5, 2014
132 Reviews
3.8
132 Reviews
Rating Trends

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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
107 Ratings

Review Highlights

Pros
  • People had fun working and work/life balance used to be difficult but fun (in 17 reviews)

  • The company is growing and promotions happen often (in 7 reviews)


Cons
  • I saw Senior Managers struggling to have a work-life balance (in 14 reviews)

  • The company is growing at a pretty fast rate, and inevitably, the culture changes (in 3 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Poor Pay Poor Management Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Watertown, MA
    Current Employee - Associate in Watertown, MA

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    The culture is excellent. Smart, friendly people and the on-site amenities are decent and improving all the time. JB (ceo) is a hoot at company meetings.

    Cons

    Middle management is dysfunctional and disorganized. Pay and benefits (particularly medical coverage, ironically enough) are substandard. Some teams have perks and amenities that others aren't allowed creating a culture of distrust in part.

    Advice to ManagementAdvice

    Recognize the value of employees over managerial mistakes. I've seen a few people fired by their managers to cover a mistake the manager themselves made.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Great company overall, terrible experience within my department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Associate in Watertown, MA
    Current Employee - Operations Associate in Watertown, MA

    I have been working at athenahealth full-time

    Pros

    If you're in the right department, working at Athena can be a walk in the park. Decent benefits, a chance at a hefty bonus after year end, great opportunities for growth, and a "fun" atmosphere with ping pong tables, casual dress code, and the ability to bring your dog to work.

    Cons

    The turnover rate within my department is insane. Several people have left within the past few months, so we are constantly having to train new people. The team is overworked, underpaid, and underappreciated. Several team members have been targeted by management and HR for truly insignificant "indiscretions", while accurate and diligent work is overlooked. It is frustrating to watch other employees in other departments who have a fantastic work-life balance and love coming to the office, while we feel like the black sheep of the Athena family. Hints of sexism and even racism. Very few people are actually able to move out of the department, and most team members ultimately end up leaving the company. Athena is losing really fantastic employees because of it.

    Advice to ManagementAdvice

    Recognize your employees' hard work and great achievement at all levels. Compensate accordingly. When managers and their employees are at odds, consider both points of view as opposed to blindly taking the managers' side when they might just be trying to protect their own job and hide their mistakes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Big company trying to feel little- doesn't work anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Watertown, MA
    Current Employee - Project Manager in Watertown, MA

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    Very fast pace company, and lots of opportunity to learn. Collegiate atmosphere in Watertown. Beer fridge! Generous PTO schedule.

    Cons

    Rapid growth takes a toll on current employees workload. Divisions goals seem to change all the time and we are shifting gears. If you don't like consistent change, you will not be happy here. A typical work week on average is 60 hours a week. If you would like to work closer to the 40 of a normal working week... this is not the place for you. You must work 60 in order to keep up.

    Advice to ManagementAdvice

    We say that we are flexible with work hours but flexibility means you can work the last 4 hours (after you work 8 at your desk) at home that night... and over the weekends.

    Doesn't Recommend
    Approves of CEO
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  5. 2 people found this helpful  

    Great Company, until they ship your career overseas...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre Registration Coordinator
    Current Employee - Pre Registration Coordinator

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    Athena Health has very friendly work environment. They provide very good benefits, health and 401k match. Pay is very good, until they replace your department with one overseas.

    Cons

    Athena Health has no loyalty to its employees, especially if they bought out your previous employer.They so far have been very interested in oversees work groups. Not much room for mobility, you do what you are hired for, if you want to move within the company you must apply and be considered like any outsider. Even for promotions.

    Advice to ManagementAdvice

    people, Americans, are more valuable to our physicians and hospitals than phone Apps.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Poor managers run the show

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at athenahealth full-time

    Pros

    Overall smart and nice people to work with. Free drinks and snacks. Decent compensation. Lots of happy hours and drinking in office towards the end of the day.

    Cons

    Inexperienced managers have a strong bias towards type A personalities. If you are not a type A personality, don't even bother to apply. Despite positive feedback from all of my coworkers, my manager provided consistent negative feedback based on subjective criteria. It seemed from the start that my manager determined I was not the right personality fit for the company and provided cryptic, negative feedback which had little to do with my job responsibilities and performance. Human Resources and senior management support the managers, so there was no opportunity for me to get a fair evaluation.

    Advice to ManagementAdvice

    Focus on the quality of the work and not solely the personality / culture fit that your managers subjectively access. Gather feedback from co-workers and don't rely solely no the manager's opinion.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Cool company, poor leadership and HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Associate in Watertown, MA
    Current Employee - Training Associate in Watertown, MA

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    fun, young environment. innovative technology

    Cons

    high school like atmosphere, in crowd feeling.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 7 people found this helpful  

    Tremendous talent in Dev...egregious gaps in other areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Watertown, MA
    Former Employee - Manager in Watertown, MA

    I worked at athenahealth full-time (more than an year)

    Pros

    High velocity environment. Learn quickly and GSD is the overarching philosophy. Huge market opportunity.

    Cons

    Company success (valuation) brings out the ugly. Highly political. Middle management who grow their teams and seek to develop people are the exception. Far too much territory protection in evidence. athena experience valued higher than actual operational experience. While this is obvious to many, it is rarely named. The best people either rise to Director level rapidly or leave with a bad taste in their mouth. HR is not to be trusted. Unfortunate given the challenge that 30% growth puts on and org.

    Advice to ManagementAdvice

    Ask your minions to tell you where you are failing. There is plenty of low hanging fruit to act upon. There are some true incompetents with leadership responsibility. It ought to be obvious who leads properly. Bullies and sycophants should be named then coached or exited. The impact to your org can be toxic.

    On the bright side, you have the capacity to be transformative. Stay away from Pirate-talk benefit change discussions and you'll be okay Jonathan. The PI organization is a shadow of its former self. Ask the associates and senior associates why. They may not tell you. Keep asking. It will become very clear.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 9 people found this helpful  

    Get out fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    I've been promoted quite a few times and have moved very quickly in the Finance G&A department. The pay is pretty decent and the bonuses pay out very well, so pretty much I've been well taken care of with compensation. That's the primary reason I have stayed so long.

    Cons

    Revolving door of people leaving. The company is bleeding people right now and senior management is clueless. Unrealistic expectations for people to work nights and weekends. My executive forces us to work nights and weekends to get projects completed, and you can't question it. He's a good old boy and if you play the game, you'll do well here. Easy to get burnt out here. Favoritism runs rampant.

    Advice to ManagementAdvice

    They need to get their act together. The relationships are broken and we all see it. My executive is really checked out, as are others. They need to understand it has a huge impact on morale and we aren't stupid, we pick up on the tension between certain execs. Execs need to lead by example and inspire people, and my executive does not do this or do anything to develop people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 11 people found this helpful  

    Stay away if you want a work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Innovation Associate in Waltham, MA
    Current Employee - Senior Product Innovation Associate in Waltham, MA

    I have been working at athenahealth full-time (less than an year)

    Pros

    It's challenging if you are looking for that type of work. The building and culture is very cool - Google wannabes without the free food, cars, cool conference rooms, etc.

    Cons

    You get hired into the "culture" and they have the right to fire you within 90 days. Even if you are a hard worker and work long hours - it doesn't really matter unless you fit in the culture. The culture is quite the geeky type so it's not really for the "cool" kids. They throw you in the deep end and expect you to figure out how to swim, if you don't swim within the first few seconds, they will push you down the pool on purpose. They basically set you up to failure so they have an excuse to oust you. The management team is not that experienced because they are so young. Most of the people there worked there from the beginning so they don't know how to appreciate a true work/life balance. They think this is the best company to work for but they have not had much experience out there. They hire college graduates right off the bat and work them until they are exhausted. There are all these cool culture perks there but no one utilizes it because you work so hard. The compensation is not that great compared to how long you work - it's comparable to auditing hours. They expect you to stay at the company and "mingle" even after you have finished all your work for the day. If you leave "early" (which is around 6:00 - 6:30PM), they assume that you're not interested in the "culture" and that you "don't fit", so they'll have the right to fire you.

    Advice to ManagementAdvice

    Understand the true meaning of work-life balance. Living at work doesn't necessarily equate to "life". They fire people left and right without warning - it's horrible.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    breaking the rules?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSC Associate in Belfast, ME
    Former Employee - CSC Associate in Belfast, ME

    I worked at athenahealth full-time (less than an year)

    Pros

    great coffee machines
    fun peers
    aesthetically pleasing

    Cons

    I was offered a job I did not apply for was told I would need to quit and reapply or wait 12 months to go to that department even though they were hiring
    Rushed education
    In CSC they promised pay raises with each level...and changed that to a pay raise at level 3 ...but along with that they change to salary instead of hourly (even though you're not in management) and expect extra work hours
    Some area may be fun to work in with flexibility...but not the CSC
    If you get stuck on a call for HOURS...too bad...and for the life of me why would a client need to ask questions for HOURS?
    Too many former MBNA/BofA managers

    Advice to ManagementAdvice

    Be more compromising and supportive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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