athenahealth Reviews

Updated October 13, 2014
Updated October 13, 2014
122 Reviews
3.7
122 Reviews
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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
101 Ratings

Review Highlights

Pros
  • People had fun working and work/life balance used to be difficult but fun (in 17 reviews)

  • The company is growing and promotions happen often (in 6 reviews)


Cons
  • I saw Senior Managers struggling to have a work-life balance (in 13 reviews)

  • The company is growing at a pretty fast rate, and inevitably, the culture changes (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Junior Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Agent in Atlanta, GA
    Former Employee - Inside Sales Agent in Atlanta, GA

    I worked at athenahealth full-time (less than an year)

    Pros

    Great environment. Very chill atmosphere but not a great sales environment can be too quiet at times.

    Cons

    Company loves to splurge on everything except people's salaries!

    Advice to ManagementAdvice

    Be very honest about what to expect.

    Approves of CEO
  2. 2 people found this helpful  

    Stressful and inconsistent work environment. Watch your step all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA

    I have been working at athenahealth full-time (more than 8 years)

    Pros

    Great company! Had a great atmosphere and people loved helping each other. Benefits and perks were awesome and the culture was incredible. People had fun working and work/life balance used to be difficult but fun. Has a great sabbatical program to those who are lucky to have the ability to use it.

    Cons

    Work/life balance is basically none. Enforcement of policies is very inconsistent and the stress level on management is huge the expectation is that nothing can ever fail.

    Advice to ManagementAdvice

    Provide more effective and noticeable work/life for employees, allow the sabbatical to be used not just as an option to employees who are high performers and can't use it because of their workloads.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    awesome services offered hard time to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Associate
    Current Employee - Field Associate

    I have been working at athenahealth full-time (more than an year)

    Pros

    great products are offered with a true mission in mind

    Cons

    difficult sell right now with regard to the ICD-10 puch off

    Advice to ManagementAdvice

    Let Channels sell when they get the chance!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    How well you are treated is location specific.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at athenahealth full-time (more than 5 years)

    Pros

    If you are looking for a job in the Boston area, athenaHealth is great... they offer all kinds of perks and amenities at this location that are not standard for other locales.

    Cons

    If they can possibly offshore your job, they will. No job security.

    Advice to ManagementAdvice

    Offer the same amenities as Watertown to staff at other locations. Otherwise culture will continue to reflect that those are the only staff members you really value.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Things are changing and glad I left.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA

    I worked at athenahealth full-time (more than an year)

    Pros

    Decent work culture if you are on the right team and have a good manager. Overall, motivated and well educated people. Compensation is reasonable for the area and it is a good company to start your career if you are just starting out.

    Cons

    I personally had a terrible manager which resulted in me and two other employees wanting to leave under him. There was not a lot of venues to voice the issue and it just resulted with all of us starting to leave or having already left. The company is getting bigger and there are cultural shifts happening. If you are ok with it, then you should be fine. It is located in sleepy Watertown compared to the bustle of Boston which may be a negative for some people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Mixed Bag

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at athenahealth

    Pros

    They allow for good freedom of the amount of hours you need to work, as well as freedom to come and go as you please - as long as your work gets done.

    Cons

    There are always office politics no matter where you go, however there are a lot at athena, in addition to an abundance of office gossip. Also a lot of disorganization due to focus on growing the size of the company.

    Advice to ManagementAdvice

    Focus less on the goal of 30% growth every year, and more of getting the organization of the company right before you continue to look to grow more.

  8. 4 people found this helpful  

    Growing too fast for their own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Watertown, MA
    Current Employee - Senior Associate in Watertown, MA

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    CEO is passionate. The company is a top recognized leader in the industry and the occassional work outtings can be fun.

    Cons

    it used to be a fun and exciting place to work with a vision of becoming the Google or Amazon of healthcare, but the company has lost it's original vision and is now becoming your typical corporate job that pays the mortgage

    Advice to ManagementAdvice

    Cut out the bureaucratic crap that has been growing within the last 6 months. Refocus on what makes a company run (meaning happy/satisifed employees) and the C-Suite should stop worrying about stupid things such as "tooth picks in the sandwiches", and I literally mean one of our executive leaders complaining about tooth picks in sandwiches.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company, poor sales commission structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Watertown, MA
    Current Employee - Sales in Watertown, MA

    I have been working at athenahealth full-time (more than 3 years)

    Pros

    Great company, great products, leader in the industry making it easier to drink the athenahealth coolade as they like to hear..

    Cons

    Commission structure is challenging and disappointing with the fact that half your paid commission is based on another department getting your sale/client "live". The ability to work remote more often. Sales Dept. leadership is strongly against this, while other Depts. have this option available.

    Advice to ManagementAdvice

    They do a good job supporting and leading.

    Approves of CEO
  10. 1 person found this helpful  

    Almost arrogant about the importance of client satisfaction in some departments?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at athenahealth

    Pros

    If you're the right fit for the culture there, you will do well. Pay is competitive, and I worked with some extremely sharp people.

    Cons

    First time I really understood what "working harder, but not smarter" really meant. I saw Senior Managers struggling to have a work-life balance. You may get good people on board, but push them to leave by burning them out. Very dissatisfied with the service I was providing to my clients because it greatly mattered to me. That's why I work in healthcare. I also thought the CEO was very intelligent, but definitely not very professional in his leadership style for the type of business we were in. I believe business in my division will decline, but other divisions should do well.

    Advice to ManagementAdvice

    The age of a "people" Manager isn't as important as their maturity level and people skills to do the job. If the Manager is so worried about their own job security that they have to "micro manage" their staff, then why hire intelligent and experienced people to work for you? An effective and "qualified" people manager wants people who have ideas to contribute and understands their objectives as an individual and a team. Sharp people won't stay in an environment where they feel their hands are tied to do their job and grow, and they're constantly worried about management support. Great people make great companies...not the other way around.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Mixed Feelings, "culture" is too monolithic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in Watertown, MA
    Current Employee - Technology in Watertown, MA

    I have been working at athenahealth full-time (more than an year)

    Pros

    - Can be fun if you're on the right team
    - Career path mobility (to move to different groups or be promoted)
    - Mission
    - Beer fridges, games, food, etc.
    - Good people

    Cons

    - Small startup mentality at a mid-sized company creates more issues than it solves
    - Culture is monolithic (somewhat cult-like, not necessarily terrible but not all that creative)
    - Technology stack is outdated, developers may not develop transferable skills
    - Politics, questionable senior leadership in the c-suite (JB is OK but others are in the wrong roles)
    - Fast-paced but slow moving (as in not very agile)
    - Not lots of room for those who think outside-the-box (truly creative/disruptive)
    - Average (at best) benefits

    Advice to ManagementAdvice

    Don't drink your own kool-aid. Unless a transition is made from a back-end services company into a company that is focused on information/transformation, long-term growth may be an issue. Don't be fooled by perceived client satisfaction, employee satisfaction, and current growth. The world can turn on a dime and a monolithic, slow-moving, not very scalable organization will not be able to keep up. This isn't Google, don't pretend that it is. Make sweeping changes (as opposed to doing the same things). Just because there is plenty of revenue/growth doesn't mean you're doing all the right things to scale/grow in the future.

    Recommends
    Approves of CEO

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