athenahealth Reviews

Updated June 25, 2015
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3.0
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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
26 Ratings

Pros
  • People had fun working and work/life balance used to be difficult but fun (in 17 reviews)

  • The company is growing and promotions happen often (in 7 reviews)

Cons
  • Most of the people there worked there from the beginning so they don't know how to appreciate a true work/life balance (in 14 reviews)

  • Also, the company is growing so fast that some of the infrastructure in place is no longer appropriate for the size of the company (in 3 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Helpful (6)

    Great community, growth pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Watertown, MA
    Current Employee - Senior Associate in Watertown, MA

    I have been working at athenahealth full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company spends significant effort on 'culture' and it shows. Most people are highly collaborative and like-minded- driven to improve healthcare and/or make an impact. It is highly energetic and fast paced, for those that like that sort of thing. The cafeteria is filled with delicious food, you can have a standing desk if you ask for it, and there are a number of other 'amenities' that make you very comfortable working here. Days off is generous and there is a lot of flexible options. People bring their dogs to work. Maternity and paternity leave is very generous.

    The nice thing is that most (but not all) people genuinely have the collective interest as priority, but there are some and increasingly more otherwise. The best thing absolutely are the people, and athena has a great brand name.

    Cons

    While there are many superficial niceties, there are a lot of issues under the surface. Processes are confusing, people are stretched extremely thin, where certain groups work very late everyday and weekends. Career development and professional growth is difficult, as athena's HR has been broken for a very long time and management for the most part are either young, limited in experience outside of athena or both.

    The organization is shockingly political for a company of its size. I have seen people throw their directs under the bus (read: fired) and even get praised for it, people who get promoted despite poor results and other shenanigans. If you work in certain departments, you simply execute with little or no say on what should actually be done.

    Advice to Management

    Jonathan Bush is mostly inspirational and I believe he has the best of intentions. While the company has made strides in removing some poorer performers in its management ranks, there are still plenty especially in the Director/Executive Director and VP cohorts. These are the people that really influence the day to day and have tremendous impact on culture and execution.

    If there is a single thing that could be done, it is providing serious people management training. There are many young managers, some with great potential, but require additional guidance. In addition, incentives need to be properly aligned to get people to pay attention to this.


  2. Helpful (1)

    Depends on what team your on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at athenahealth full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of smart, capable people. Good flexibility. Lots of interesting programs to work on. Newer people do care about company.

    Cons

    Pay is low, benefits are not good. A lot of legacy people who have become lazy and apathetic. Hard to motivate them to do anything.

    Advice to Management

    stick to your core competencies and grow strategically in one / two new areas at a time. Currently have your hands in too many pots, and can't focus on anything because teams are stretched too thin.


  3. Helpful (1)

    In theory a great position. Forward thinking company with a great culture and great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Associate in Atlanta, GA
    Current Employee - Account Associate in Atlanta, GA

    I have been working at athenahealth (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Constantly learning new things and company promotes growth. Flexible work hours and support from management. Independence

    Cons

    Long hours and no great streamlining of processes causes a lot of work and headaches and takes time away from clients.

    Advice to Management

    Streamline processes so focus can be on clients


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  5. Helpful (6)

    Mixed feelings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer Associate in Watertown, MA
    Current Employee - User Experience Designer Associate in Watertown, MA

    I have been working at athenahealth full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of perks, fun events, volunteer opportunities. You'll get to work with smart, hard working people.

    Cons

    The company's goals (at least in R&D) shift so quickly, that at times it feels like a 6 year old is manning the ship. If you are the type of person who likes to think slow, and see the fruits of your labor through to completion, this may not be the place for you. Projects get started and dropped, requirements shift, and people get moved around at the drop of a hat.


  6. Senior Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at athenahealth full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice office building. Lots of opportunities for new grads.

    Cons

    Not that many opportunities for old timers.


  7. Decent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at athenahealth

    Pros

    Nice environment and friendly coworkers.

    Cons

    THe pay is not that great.


  8. Helpful (3)

    web designer and developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Web Designer and Developer in Watertown, MA
    Current Contractor - Web Designer and Developer in Watertown, MA

    I have been working at athenahealth as a contractor (More than a year)

    Pros

    Culture, colleagues, great learning experience, variety of projects. The pay was awesome. I came in at a time when they were desperate for a designer/developer. The compensation absolutely covered the amount of work given though.

    Cons

    Some times too many projects, they tend to pile on changes last minute. Some times campaigns were poorly thought out and would be shelved. Growth opportunity are limited, they tend to silo jobs. At times it felt like the work was data entry. They also had no intention of converting me full time, some colleagues were viewed as disposable. I left after realizing there was no growth and that i was stuck at a low ceiling. Management was also technological inept, so many campaigns would be cancelled, after management realizes they cant make up ideas and think its technologically viable and feasible.

    Advice to Management

    Please better assess management, invest in your employers, and maybe so any people would net leave the company after a year.


  9. Helpful (2)

    Junior Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in Atlanta, GA
    Former Employee - Inside Sales Agent in Atlanta, GA

    I worked at athenahealth full-time (Less than a year)

    Approves of CEO
    Approves of CEO

    Pros

    Great environment. Very chill atmosphere but not a great sales environment can be too quiet at times.

    Cons

    Company loves to splurge on everything except people's salaries!

    Advice to Management

    Be very honest about what to expect.


  10. Helpful (5)

    Stressful and inconsistent work environment. Watch your step all the time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA

    I have been working at athenahealth full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company! Had a great atmosphere and people loved helping each other. Benefits and perks were awesome and the culture was incredible. People had fun working and work/life balance used to be difficult but fun. Has a great sabbatical program to those who are lucky to have the ability to use it.

    Cons

    Work/life balance is basically none. Enforcement of policies is very inconsistent and the stress level on management is huge the expectation is that nothing can ever fail.

    Advice to Management

    Provide more effective and noticeable work/life for employees, allow the sabbatical to be used not just as an option to employees who are high performers and can't use it because of their workloads.


  11. awesome services offered hard time to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Associate
    Current Employee - Field Associate

    I have been working at athenahealth full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great products are offered with a true mission in mind

    Cons

    difficult sell right now with regard to the ICD-10 puch off

    Advice to Management

    Let Channels sell when they get the chance!



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