athenahealth
3.6 of 5 79 reviews
www.athenahealth.com Watertown, MA 1000 to 5000 Employees

athenahealth Reviews

Updated Apr 5, 2014

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3.6 79 reviews

                             

86% Approve of the CEO

athenahealth Chairman, President, and CEO Jonathan S. Bush

Jonathan S. Bush

(65 ratings)

71% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
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Great company, poor sales commission structure

Sales (Current Employee)
Watertown, MA

I have been working at athenahealth full-time for more than 3 years

ProsGreat company, great products, leader in the industry making it easier to drink the athenahealth coolade as they like to hear..

ConsCommission structure is challenging and disappointing with the fact that half your paid commission is based on another department getting your sale/client "live". The ability to work remote more often. Sales Dept. leadership is strongly against this, while other Depts. have this option available.

Advice to Senior ManagementThey do a good job supporting and leading.

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Almost arrogant about the importance of client satisfaction in some departments?

Anonymous Employee (Former Employee)

I worked at athenahealth

ProsIf you're the right fit for the culture there, you will do well. Pay is competitive, and I worked with some extremely sharp people.

ConsFirst time I really understood what "working harder, but not smarter" really meant. I saw Senior Managers struggling to have a work-life balance. You may get good people on board, but push them to leave by burning them out. Very dissatisfied with the service I was providing to my clients because it greatly mattered to me. That's why I work in healthcare. I also thought the CEO was very intelligent, but definitely not very professional in his leadership style for the type of business we were in. I believe business in my division will decline, but other divisions should do well.

Advice to Senior ManagementThe age of a "people" Manager isn't as important as their maturity level and people skills to do the job. If the Manager is so worried about their own job security that they have to "micro manage" their staff, then why hire intelligent and experienced people to work for you? An effective and "qualified" people manager wants people who have ideas to contribute and understands their objectives as an individual and a team. Sharp people won't stay in an environment where they feel their hands are tied to do their job and grow, and they're constantly worried about management support. Great people make great companies...not the other way around.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Implementation Manager

Anonymous Employee (Current Employee)

I have been working at athenahealth full-time for more than a year

ProsGreat product, innovative thinkers, immense growth potential

Consold boy network - very cruel to employees outside of the club. They even promoted an individual who lied about having an MBA from Suffolk University to a director role because he is good personal friends with the VPs of professional services

Advice to Senior ManagementErase the culture of favoritism. Foster more collaboration and be more inclusive

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Mixed Feelings, "culture" is too monolithic

Technology (Current Employee)
Watertown, MA

I have been working at athenahealth full-time for more than a year

Pros- Can be fun if you're on the right team
- Career path mobility (to move to different groups or be promoted)
- Mission
- Beer fridges, games, food, etc.
- Good people

Cons- Small startup mentality at a mid-sized company creates more issues than it solves
- Culture is monolithic (somewhat cult-like, not necessarily terrible but not all that creative)
- Technology stack is outdated, developers may not develop transferable skills
- Politics, questionable senior leadership in the c-suite (JB is OK but others are in the wrong roles)
- Fast-paced but slow moving (as in not very agile)
- Not lots of room for those who think outside-the-box (truly creative/disruptive)
- Average (at best) benefits

Advice to Senior ManagementDon't drink your own kool-aid. Unless a transition is made from a back-end services company into a company that is focused on information/transformation, long-term growth may be an issue. Don't be fooled by perceived client satisfaction, employee satisfaction, and current growth. The world can turn on a dime and a monolithic, slow-moving, not very scalable organization will not be able to keep up. This isn't Google, don't pretend that it is. Make sweeping changes (as opposed to doing the same things). Just because there is plenty of revenue/growth doesn't mean you're doing all the right things to scale/grow in the future.

Yes, I would recommend this company to a friend

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work hard play hard

Associate (Current Employee)

I have been working at athenahealth full-time for more than 3 years

ProsGood pay and benefits, lots of oppotunity

ConsSome poor managers, work life balance. Alcohol is not shy.

Advice to Senior Managementsometimes the managers are the department problem

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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An uphill battle

Inside Sales Agent (Current Employee)
Alpharetta, GA

I have been working at athenahealth full-time for more than a year

ProsFast paced work environment, and lots of opportunity to learn and develop within the healthcare industry. Company is growing rapidly. Generous PTO plans.

ConsRapid growth makes it difficult to be noticed. Poorly designed compensation plans for the sales team makes it difficult to be compensated for the high-value work.

Advice to Senior ManagementRemember to think through how changes in one department or team will disseminate through others.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good company, but go in with your eyes wide open!

Anonymous Employee (Former Employee)

I worked at athenahealth full-time

Proslots of bright minds, energy and fun place to work. The CEO is visionary, funny, and approachable.

Consthe company has grown rapidly, but with that comes some challenges. There are many people who were good at their jobs who were promoted to people manager positions, but they didn't really have those management skills, and athena is fairly lacking in the training department. Although they describe themselves as a "teach and learn" environment, they really do poorly in onboarding and training new employees. I have heard many complaints from coworkers in both the sales and non-sales groups. So beware of that, you will pretty much have to figure out how to learn what you need to know. Also, expect to work many, many hours. There are a lot of Type A's who have no work/life balance and this is the norm in many departments, contrary to what you'll hear.

Advice to Senior ManagementSupport and train your people managers so they can support and train their teams. I think you will realize better results and have less turnover if you can figure this out.
Develop a better training plan for all employees, but especially new ones.

No, I would not recommend this company to a friend

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Growing Company

Account Associate (Current Employee)

I have been working at athenahealth full-time for more than a year

Proslarge growing company, great people for most part

Consconstantly changing, enhancements usaully don't enhance - just confuse clients

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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athenahealth review

Human Resources Support Associate (Current Employee)
Watertown, MA

I have been working at athenahealth full-time for more than 5 years

Prosgreat culture, colleagues ability to build a career path multiple office locations

Consunfair compensation model for internal employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Great for low level employees, but is very stressful for Managers on up!

Client Service Center Supervisor (Current Employee)
Belfast, ME

I have been working at athenahealth full-time for more than a year

ProsGreat atmosphere with wonderful facilities. Top of the line equipment to go with a casual dress atmosphere. Love the beer Fridays to go with the ping pong tables in Watertown!

ConsStress level is very high for Management, promotions appear to not be based on performance, but how much you agree with your boss. 40 hour week job is actually 50+ hours.

Advice to Senior ManagementMy advise is quite simple, do not neglect the CSR level employees. Listen to them and the majority of them have fantastic ideas. It is ok for a Supervisor to question their Manager. Unfortunately it appears to be the old MBNA network in Belfast that helps the most.

Yes, I would recommend this company to a friend

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athenahealth – Why Work for Us?

Managing a medical practice is difficult. We know because that's how athenahealth began. In 1997, co-founders Jonathan Bush and Todd Park ran a birthing center in California, where they found themselves inundated with… Full Overview

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Glassdoor is your free inside look at athenahealth reviews and ratings — including employee satisfaction and approval rating for athenahealth CEO Jonathan S. Bush. All 15 reviews posted anonymously by athenahealth employees.