comScore Reviews

Updated June 15, 2015
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comScore Chief Executive Officer Serge Matta
Serge Matta
3 Ratings

Pros
  • Work/ Life balance is there and we get laptops to work from home for any emergencies (in 12 reviews)

  • comScore is at the forefront of digital measurement and analytics which makes for a very exciting work environment (in 10 reviews)

Cons
  • Work/life balance, high TO rate, over promising clients (in 10 reviews)

  • one factor that leads to long hours (in 9 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Helpful (1)

    comScore review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at comScore full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to start career
    People are great
    Medical Insurance is really good
    Usually a good work/live balance achievable

    Cons

    Promotions are sucky and/or rare
    Poor communication of company goals down to all employees
    Upper management is pretty closed door
    Slow Pace environment

    Advice to Management

    Include all employees more, have more of an open door policy


  2. Helpful (6)

    Disorganized, lack of mission.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Analyst in Reston, VA
    Current Employee - Client Service Analyst in Reston, VA

    I have been working at comScore full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Hard to think of words to put here. Some of the data collection is pretty interesting, comScore is a leader in the space. The town center is reston is a really nice place to work, tons of good restaurants and parking.

    If you want to work somewhere and simply go home at the end of the day without caring about making a difference and becoming friends with your teammates, and keeping to yourself, this can be a good place for you.

    Cons

    Super high turnover, no clear path to advancement in the client service role. You go from Analyst to Senior Analyst and then most people leave the company (sometimes earlier). The next logical role would be Sales Director but all of those people are hired externally.

    Not much sense of community at all. Ex- people don't say hello when they see each other in the hallways (its not particularly huge office).

    Sketchy practices with the data. I have both experienced and heard many horror stories that are pretty poor ethics. For example, many companies take our reported data as an industry standard and report it to many other people. Often this data is knowingly falsified simply because someone "feels like it" or it will "tell a better story" when our data sets are inaccurate. Any mistakes in the data require fabrication and misleading in order to tell a story to the client and attempt to save face when the truth behind the story is usually a mistake or bad set of data, although that will never be admitted.

    If you want to feel good about what you do and perform honest work this is not the place for you.

    Advice to Management

    How about adding a real mission? "being the leader in digital media analytics" and "making audiences and advertising more valuable" is a joke. Those things do not resonate at all with the employees. There is no sense of shared mission or "here is what we are trying to achieve at this company". How about showing your face from time to time, letting us know you exist?


  3. Helpful (2)

    Good launching pad/stop-over but not a destination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at comScore full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Smart, talented employees. Well-known respected company - a good place to have on your resume. Friendly co-workers.

    Cons

    Management style is directionally vague. Many of the core senior people have left. The company does not do a good job of retaining people - very high turn-over. A pretty high degree of politics and clique's. The company has too many products and sales is not rewarded for selling any particular product line. There's a lack of focus/resources on any other product outside of vCE


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  5. Helpful (4)

    Good product but poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Lehi, UT
    Former Employee - Customer Support Technician in Lehi, UT

    I worked at comScore full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It provides opportunity to work with others internationally. The colleagues are fun and the workplace is comfortable.
    Provide good compensation and benefits.

    Cons

    Lack the proper training and communication to grow and develop in the company. The product is extremely complex and you are placed in a position to be expected to learn and utilize it without any training courses. They are just beginning to build a decent knowledge-base to better this situation but it is still in the beginning stages.
    Management will promise to work with you so that there won't be any surprises on where you stand, but that is very far from the truth. It seems that the management is more focused on the drama within comScore than the customers they are supposed to support. Working hard goes unnoticed because most management is overseas. They report in on a phone call once a week to basically tell you what you are doing wrong. Always leaving you with a sense of discouragement and never knowing if you are going to have your position another week or not. For the Customer Support role, it does not seem to matter at all if you provide excellent customer service. The key is trying to read the minds of upper management.

    Advice to Management

    I wish they gave us this opportunity within the company to give advice. That would be a strong suggestion.
    Also, it can be difficult managing an office overseas, but management should also be responsible for learning how to better communicate with the team as that is part of the role. Unfortunately, the support team had to do this job. It would be very pleasing to encourage your team and staff at least every once in a while. Also, letting the team have the opportunity to give feedback and share ideas with others without feeling a sense of judgement and downgrading individuals who work very hard but may not have the aptitude or level of experience that other support technicians may have.


  6. Helpful (2)

    Unappreciated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Manager in Chicago, IL
    Current Employee - Campaign Manager in Chicago, IL

    I have been working at comScore full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Depends what on what position. In the my department, you are basically dumped on and don't get compensated properly.

    Cons

    The workload, the people/environment can be stifling

    Advice to Management

    Rewards based on someone's performance


  7. Helpful (5)

    A company with (1) goal: get acquired

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at comScore full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - respectable reputation from the outside looking in
    - Excellent thought-leadership research being published routinely
    - one of the original analytics companies in the digital space led by pioneers in market research
    - some talented people, albeit they don't stick around for very long :(
    - It's fun to count the # of swear words the CEO can spew out when people forget to mute their lines during large internal conference calls. His temper is legendary.

    Cons

    - most unprofessional leadership / management i've reported to (+20 year career) = dishonest, fear-driven environment of the highest order.

    - little to no valuable hands-on training despite what they tell you = you have to work all the time to keep up. You will often times do the work of (2) people. You're in the deep-end from the day you start.

    - I've overheard SVPs concede that they'd NEVER sell for this company based on how they manage the business. Highly erratic revenue goals = very erratic (poop rolls down hill) management practices.

    -comScore is chronically laying people off in pursuit of trying to remain profitable. Understaffing is the norm there & you will work evenings & weekends regularly AND you will encounter checkpoints w/out anyone there to address client-facing time-sensitive requests everyday = bad for business relationships

    -Their legacy business (syndicated) is on the verge of decline based on the rapid evolution of media buying & the the rapid decline of their consumer panel which is among their only 'real' differentiators among competitors. This is exactly why the want to SELL the company.

    -They do not have a credible footprint/measurement approach in the mobile channel which is as important as their efforts to develop multi-platform solutions = soon will run into a brick wall if they're not acquired. Their business has an expiration date & it's closer than it appears.

    Advice to Management

    Keep on truckin'!


  8. Helpful (1)

    Decent First Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Seattle, WA
    Former Employee - Client Service Specialist in Seattle, WA

    I worked at comScore full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The satellite offices allow to you to work with much freedom and independence. The Pioneer Square office in Seattle, in particular, is in a great location. comScore is well-known in digital advertising and therefore makes for a decent first job.

    Cons

    I joined comScore with one of their acquired companies. From the onset, it was very clear that employees of acquired other companies were not happy with the way integration was handled and I quickly gained the same opinion. With very few growth opportunities and poor access to management, many of my former team members left within the first year.

    Advice to Management

    Take the time to listen to your employees and respond to their concerns.


  9. great for college hires

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at comScore

    Pros

    free snacks
    no dress code jkhkjhkjh

    Cons

    long working hours
    learning curve for the first year


  10. Helpful (2)

    Immature exe. and sr. management with lack of vision . Greedy exes are bored with the company and just want a buyout.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at comScore full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The general employee pool has some of the brightest people I have ever come across. There is potential.

    Cons

    The company spends a ton of money recruiting with top schools but does nothing to advance these entry level employees. Long-time managers are promoted and moved into other departmental managerial roles where they have no prior experience. This wreaks havoc and leaves a fat mid layer of VPs and SVPs that do nothing except bicker. Expect tons of work with little reward or appreciation. The old guard is king here.

    Advice to Management

    Encourage new ideas and execute on them. Cultivate talent. Don't waste potential.


  11. Helpful (2)

    Great brand name, intelligent co-workers, crappy loyalty and worse management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prod in Reston, VA
    Former Employee - Prod in Reston, VA

    I worked at comScore (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are starting out in the digital media space, this is a great place to do so. Terrific on-ramp training program, great exposure to many top-notch brands and clients, great way to get a foot in the door. And I enjoyed the opportunity to work with some of the best and brightest in the marketing research and advertising space.

    Cons

    Lousy work-life balance, no training or support for promising rising stars. Most senior management and divisions don't care for their directs or teams. Almost 100% turnover of my group in less than 8 months. Doesn't really care for their employees, no loyalty or recognition for service or accomplishments. Very political environment.

    Advice to Management

    Need to look at why attrition is incredibly high while morale and retention so low in most groups. Reputation of burning and churning great people, which is killing culture.



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