eBay Inc. Reviews

Updated June 28, 2015
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eBay Inc. President and CEO John J. Donahoe
John J. Donahoe
137 Ratings

Pros
  • Work/life balance is reasonable (in 114 reviews)

  • They hire smart people who are usually a good fit for the team (in 56 reviews)

Cons
  • No work life balance with terrible management (in 73 reviews)

  • Frequent senior management attrition, leading to reorgs / policy changes (in 40 reviews)

More Pros and Cons

204 Employee Reviews

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  1. Kind but Lacking Structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at eBay Inc. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked at the company when it first started off here in Austin and it was a little bumpy at first but after adjustments were made it was a solid gig.

    Cons

    Management there is horrible, the guy in charge of my department had no idea what to do and was never any help. Really had no experience or passion for the job. They are based out of Utah still and you are required to reach out to them out of state to handle issues or go through a figure head. Management is very shady about returning calls and handling issues responsibly.

    Advice to Management

    Fire the managers there who do not contribute directly to the company or have experience. Having inexperienced authority trickles down to those below.


  2. Helpful (2)

    Good pay, but too much dead weight

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator in San Jose, CA
    Current Employee - Senior Systems Administrator in San Jose, CA

    I have been working at eBay Inc. full-time (More than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay.
    Good managers.
    Good co-workers.
    Relatively open with training.
    Great work-life balance.

    Cons

    Too many people just waiting to retire.
    Too many management missteps.

    Advice to Management

    Stop blocking people from moving to paypal before the split. Who wants to keep around employees who don't want to be there?


  3. Human Element Disappearing

    • Senior Management
    Current Contractor - Seasonal Marketing Lead in Los Gatos, CA
    Current Contractor - Seasonal Marketing Lead in Los Gatos, CA

    I have been working at eBay Inc. as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most of the internal teams were great to work with at eBay when I started my contract

    Cons

    After the Feb 2015 layoffs, company morale was extremely low and it seemed like the "human element" of upper management had disappeared

    Advice to Management

    Try to think more about the people who actually do the work


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  5. Helpful (1)

    Politics Over Efficiency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at eBay Inc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Competitive salaries
    - Great People
    - Relax culture

    Cons

    - Ineffective executives (concern with personal goals over team, org. and company interests)
    - Untrained middle-management
    - Unfair promotion practices
    - Efficiency not rewarded or recognized
    - Top leaders without a vision

    Advice to Management

    A culture based on brown-nosing and without vision will lead to a slow and painful death to this once great company. Cancer can move very slowly, but eventually will take over. It is time to start to treating the disease before it is too late (or is it?)


  6. Helpful (2)

    Customer Solutions Agent II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Agent II in Draper, UT
    Former Employee - Customer Solutions Agent II in Draper, UT

    I worked at eBay Inc. part-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have great perks & know how to take care of their employees with monetary items.

    Cons

    Ebay has just really gone downhill. When I first started working there, I loved it, but things have changed. All they care about are stats & to me they should be more worried about Customer Service. No one is happy there anymore, including the TL's.

    Advice to Management

    Trust your employees more to do the right thing. I had the greatest Team Lead in the Company who made me want to be a better employee, but something changed. I don't know what it was but he no longer had any control over what we did & the whole morale of our team went downhill, including his. Everyone is looking for jobs elsewhere.


  7. Sr. User Experience Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager User Experience Design
    Former Employee - Manager User Experience Design

    I worked at eBay Inc. full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Each individual is solid and dependable

    Cons

    Useless product management and executive staff. More time was spent blocking others than working towards a goal. My manager was drunk during work hours and was even acting inappropriately with co-workers and commonly funds. This was not a unique experience.

    Advice to Management

    cut 1/3


  8. Helpful (2)

    Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Manager in Draper, UT
    Former Employee - Key Account Manager in Draper, UT

    I worked at eBay Inc. (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Benefits and flexible schedule

    Cons

    Mismanagement and poor leadership which make wrong decisions and fail to realize it until its past due..

    Advice to Management

    When you want to make a change its usually the coaches that need to be replaced not the players.


  9. Helpful (2)

    Lots of bullying from management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at eBay Inc. full-time

    Approves of CEO
    Approves of CEO

    Pros

    Obviously the incredible benefits. Health insurance, vacation, the pay, having a kitchen with free drinks and snacks. Fun events and parties to be creative and express yourself.

    Cons

    Managers ganging up on employees that didn't fit into their clique. Complete lack of professionalism. I couldn't believe people would wear an old tshirt and flip flops to a Fortune 500 company. I was made to feel bad because I wore khakis and a dress shirt, like I was some sorta snob. I was respecting the company. I'd wear that to any job period. Managers telling lower entry coworkers confidential information I discussed in trust to my team leader. And on the OTHER team at that. Accused of cheating on the call floor. Stats ignored and disregarded in front of all my coworkers while being accused of cheating. After that incident, I was speaking and shedding some tears to a friend privately in the hall after being humiliated and accused of being a cheater in front of everyone. One of the managers passes by while I'm visibly upset and gives a sarcastic smirk and giggle at my pain. No managers were over the age of 40 which causes really immature, High school behavior.

    Advice to Management

    Bring in some professional people who look for good qualities and dedicated workers. Not managers who hire solely based on the fact that the people under them are no threat to "their throne" of management.


  10. Globl Engineering Systems lead

    Current Employee - Engineering Manager of GESE in San Jose, CA
    Current Employee - Engineering Manager of GESE in San Jose, CA

    I have been working at eBay Inc. (More than 3 years)

    Pros

    Brilliant set of people to et connected

    Cons

    Unfocused, very fluctuating management decisions

    Advice to Management

    clear communication, maintain transparency


  11. Helpful (2)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc. full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting and challenging work + really smart colleagues

    Cons

    Run by consultants - terrible management/execution and very poor leadership.

    Advice to Management

    It's so broken I don't even know where to start.



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