eBay Inc.
3.3 of 5 970 reviews
www.ebayinc.com San Jose, CA 5000+ Employees

eBay Inc. Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.3 970 reviews

                             

63% Approve of the CEO

eBay Inc. President and CEO John J. Donahoe

John J. Donahoe

(667 ratings)

60% of employees recommend this company to a friend
237 Employee Reviews Back to all reviews
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Tough environment to get things done

Director (Current Employee)
San Jose, CA

I have been working at eBay Inc. full-time for more than 3 years

ProsEbay is trying to do the right thing. Senior management has created a mission, values and behaviors. John Donahoe is sincere and approachable. The company has good benefits and competitive compensation.

ConsAlthough the company has stated mission and values, I don't think actions of senior management always align with those values, i.e. do the righ thing, develop people, be open, honest and direct. Unfortunately, as with many companies, people who are not good managers or leaders are rewarded. This is a matrix org; when there is not goal alignment, it is extremley hard to meet goals and get things done. Likewise, the company would like to invest in 'innovative' products, but these are the first ones being cut. The folks that are rewarded are the ones that work on 'core' businesses and are optimizing at the edges, not building the new stuff. There is a lot of bureaucracy and 'churn'. The people who get ahead are the folks that have been at the company a long time and are political. As you get more senior, the work-life balance is not good.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Customer Service Supervisor Role

CS Supervisor (Former Employee)
Salt Lake City, UT

I worked at eBay Inc. full-time for more than 3 years

ProsGreat atmosphere, promote from within, benefits

ConsOverwhelming amount of work, work life balance very hard to maintain

Advice to Senior ManagementUnload admin duties from supervisors who should be spending their time coaching and mentoring instead of processing payroll. Very difficult to maintain work life balance with so many responsibilities while taking escalated calls from members constantly

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Engineer @ eBay

MTS1 Staff Engineer (Current Employee)
San Jose, CA

I have been working at eBay Inc. full-time for more than 3 years

ProsOverall a Good Company to work!

ConsWork life balance, Senior management, Too much levels in management

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GTA

Senior Recruiter (Current Employee)
San Jose, CA

I have been working at eBay Inc. full-time for more than 3 years

ProsGreat work environment, never a dull moment for Talent Acquisition.

ConsProcesses and Systems are not as seamless and easy to work with.

Advice to Senior ManagementKeep it up.

Yes, I would recommend this company to a friend

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Fun at first but highly political

Anonymous Employee (Current Employee)
Draper, UT

I have been working at eBay Inc. full-time for more than 5 years

ProsThe benefits are pretty good.

ConsThey will try to get rid of you as you get more tenure. Raises are horrible. Convoluted management that is highly unqualified. Often management has no functional understanding of operations but continues to make poor choices.

Advice to Senior ManagementWhile benefits are good, they get worse every year. Our industry peers are far better at taking care of employees. You dont value tenure. Your management plays favorites and hides a lot. Honesty is lacking and the employee voices are rarely heard or acted on. Career advancement opportunities are horrible...

No, I would not recommend this company to a friend

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It is a good experience and an easy way laid back job.

Online Sales Manager (Current Employee)
Sarasota, FL

I have been working at eBay Inc. full-time for more than 3 years

ProsWork on your own and make quotas.

ConsCons include also having to meet quotas.

Advice to Senior ManagementLess fees.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Excellent company overall - poor leadership in department

Customer Service Representative (Former Employee)
Draper, UT

I worked at eBay Inc. full-time for more than a year

Pros* Excellent company with high values. Believes in doing the right thing and shows employees they care in many different ways from benefits, to pay, to quarterly bonuses, to high achievement bonuses, to great amenities on campus.

*Amenities include unlimited free soda, gym, cafe, Starbucks gift shop, basketball courts, tennis court, shipping centers with free shipping supplies, sell your item stations where you can use an ipad, mannequin and backdrops to take quality photos for your ebay listings.

Cons* Its a call center, which means back to back to back calls, which is not for everyone. A lot of calls require action and project time, which leadership looks down on anytime spent off calls but you're also graded on resolution.

* Leadership in my department was not good at all, they were very negative reinforcement and weren't there to work with your or help you.

* Nobody will help you with your development, you have to take charge of it on your own. (which could be a good or bad thing)

* Lots of contradictions such as company believes "People are generally good" but department leadership believes "everyone is up to no good". Company invests a lot of time and money on each employee's training, they would rather correct poor behavior than lay off and start over, but when it actually came down to it, all team leads were letting go one (or more) person(s) from their team regardless if they have had sufficient warning.

* Big corporation claims to value each employee but when it comes down to it they really don't and everyone is replaceable.

* I was let go for "excessive time offline" but my shrink, the number that gauges the time spent offline was within an acceptable range and all offline time was legitimate time spent for customers, and I received no warnings for it so I had no idea it was unsatisfactory, until it was too late.

* There are opportunities for advancement but hundreds of employees are competing with each other for those opportunities which actually makes advancement very hard to do. A lot of lateral movement between departments but very difficult to move up.

* Recently they starting using "sports" terms for performance, you're either winning or losing, and for those people who aren't quite hitting their metrics, hearing that you are a loser isn't exactly a motivator, it is actually the opposite. (I think I already mentioned negative reinforcement)

Advice to Senior Management1. Don't say one thing and then make a business decision to do exactly the opposite of what you believe.

2. Rethink the way your team leaders lead, its very down putting and not just for me, but everyone I talk to feel very unmotivated when they speak to their team leader. The coach is a good balance because they are uplifting and motivational but not quite enough to balance out the team lead. Its a lot like being sent to the principal's office in school, talking to your team lead is never a good thing, even if you are doing well because they always pinpoint what is not good or what needs to be better and they don't recognize anything good. They also all have their own system (not just styles), my last team lead was a micro-manager and he spent a big majority of his time looking over shoulders and digging to catch people doing things they aren't supposed to be doing. (he actually had a 15 minute huddle with our team to tell us that he is good at "catching" things and that he will catch us, its only a matter of time) Coming from a strong management background, he was everything a manger shouldn't be.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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software engineer

Anonymous Employee (Current Employee)

I have been working at eBay Inc.

Prosgood company , big name

Conslimit future, you dont know what you expect

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Great company to work for - four years ago. Has now gotten very cutthroat and political.

Anonymous Employee (Current Employee)
San Jose, CA

I have been working at eBay Inc. full-time for more than 3 years

ProsGreat benefits and work life balance.

ConsMajority of new positions are being filled by outside candidates. Ability to move up is VERY limited.

Advice to Senior ManagementLook inward. You have a ton of talented people working there that are disillusioned because you continue to bring more and more people in from the outside instead of building and developing your existing talent.

Yes, I would recommend this company to a friend

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Good Company, Confused Business Model

Senior Software Engineer (Current Employee)
San Jose, CA

I have been working at eBay Inc. full-time for more than 3 years

ProsGood talent. Work is great, lot of exposure to high scale. Right project and Right group can give you good exposure.

ConsManagement is erratic. Goals are never clear. Continuous changes in organization.

Advice to Senior ManagementHire good engineers. Do not baby sit average engineers.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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