hhgregg Reviews

Updated September 14, 2014
Updated September 14, 2014
461 Reviews
2.2
461 Reviews
Rating Trends

Recommend to a friend
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hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
274 Ratings

Review Highlights

Pros
  • You have the potential to make good money (in 23 reviews)

  • Most coworkers are good people, price points are good, excellent employee discount (in 41 reviews)


Cons
  • Terrible work/life balance - Managers hired on to work 45 hours, actually end up working 55 (in 25 reviews)

  • You will work every weekend and long hours through out the week (in 47 reviews)

More Highlights

158 Employee Reviews Back to all reviews

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  1.  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Merchandiser  in  Apex, NC
    Current Employee - Customer Service Merchandiser in Apex, NC

    I have been working at hhgregg full-time for more than a year

    Pros

    Employee Discount, 90 day price match, good selection of product

    Cons

    No room for advancement, hours, horrible management, no sick time for full time employees, no raises, always short staffed, nobody want's to take the time to help customers, etc.

    Advice to ManagementAdvice

    Instead of just telling your employees how much you value their work, reward them. Don't hire people on thinking they are going to move up just to tell them that they can't make any more money without doing commission sales.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Worst Company I've ever worked for

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Sales  in  Downers Grove, IL
    Former Employee - Electronic Sales in Downers Grove, IL

    I worked at hhgregg full-time for more than a year

    Pros

    Other sales people become family, Can make decent money between Thanksgiving and Christmas $1500 - $2000 bi-weekly

    Cons

    Every other time of the year your lucky to make enough to cover draw (minimum wage)

    Advice to ManagementAdvice

    The 100% commission plan does not work with such low margins, give a base pay of minimum wage with 1% of gross margin and 9% warranty sales commission

    Doesn't Recommend
    Negative Outlook
  3.  

    Not worth it if not in a high-volume area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate  in  Winchester, VA
    Former Employee - Electronics Sales Associate in Winchester, VA

    I worked at hhgregg full-time for less than a year

    Pros

    The POTENTIAL commissions are great. Coworkers were generally nice people. There were some fringe benefits of learning what's new on the horizon in terms of products and possibly getting free stuff from big names like Sony and Sharp. Employee discount was pretty awesome too.

    Cons

    Unless you're in an area that has lots of traffic, you're going to literally owe the company until there's no point in working for them. Pay was a minimum wage draw which you would have to pay back out of your own commissions. Schedules were random and rotated a lot. Management will preach that everyone who walks through that door is there to buy something and that is most definitely not the case.

    Advice to ManagementAdvice

    Fix the pay structure. Stop allowing random schedules; the job is suppose to be a part of your life, not dominate it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    No focus on the employee's life, bad management, terrible commission structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Sales  in  Knoxville, TN
    Former Employee - Electronic Sales in Knoxville, TN

    I worked at hhgregg full-time for more than 3 years

    Pros

    get to use some decent electronics products, but will not have the best available. Good associates trying to deal with a broken system.

    Cons

    100% commission only. pushed to sell products that may not suit customer. Constantly being treated like a child needing overrides for the smallest things and manager approval for everything under the sun. Most of products customers want are limited stock and there is a long wait, forcing you to check daily on EVERY sale you make, customers cancel and you lose your pay. Many times a product will come in for your customer, another salesman will knowing or not steal your product and sell that same day. If a customer returns product you lose your pay and the time you spent with them making the sale was lost as well. Lack of empathy from management, they would rather tell you to walk out the door if you don't like it so they can find a new desperate replacement willing to do anything to make a buck. I literally heard "if you don't like it, there is the door" on multiple occasions. Draw system is completely broken, makes it impossible to live when you are paying the company to work for them, I don't understand how this is legal in any way.

    Commission can be split, meaning other salesman take half your pay, think about any other job where someone you work with could take HALF your paycheck. This often results in arguments and further disagreements down the line and obviously a hostile work environment. When there is a sale or coupon, the discount comes out of your pocket. Commission changes daily, meaning on day you make money the next you don't on certain products. Disagreements over sales and who helped the customer. Commission not being paid by the company, and having to track each and every sale to ensure you are paid by the company. No paid days off. No sick days are paid. Training that is -mandatory- but not paid, which should also be illegal. On the "clock" training you are required to do and then make up for by making more commission for the time you spent not able to make money. Work every weekend and long hours. Work every holiday and long hours. Open earlier every Thanksgiving, why are they even open on Thanksgiving Day!

    Commission is shrinking from every product, meaning less margin. There are lots of products where you could sell a few thousand dollars worth and only make pennies on the dollar. 4000 dollar tv, 40 bucks. The customer thinks you are buying a new car with the money from your sale, you are paying that 40 bucks back to the company for draw. The management will tell you it's a numbers game and it is, if there aren't many customers, your numbers will suck and you will be reprimanded and told to sell more. If you do happen to sell something, the price will be cut from a competitors ad, or the delivery team will screw something up, ensuring your sale is housed and you make no commission, or the customer is given a discount to make up for it, out of your paycheck.

    The list goes on and on, this is the most backwards company I've ever worked for.

    Advice to ManagementAdvice

    Eliminate the commission structure. It is unfair to hard-working employees who just want to sell the customer something in their price range, and it makes your associates look greedy and pushy. The "culture" of hhgreed is to take the customer for every penny, I don't know about you but that isn't really what a company should be about. I'd advise finding a new career with another company that appreciates their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    From good to great to gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hhgregg

    Pros

    Met great people, learned enough to secure a position with a competitor with better pay benefits and schedule. To that I am indebted. Again a great place to earn your stripes in a retail environment. I say thanks to hh for giving me my ba in retail.

    Cons

    The culture left when Jerry died. He was the last string holding the company together. And now his son, the grandson of the founder has sold his stocks and ran for the hills. Charlie Young and Sam Johnson (sears rejects) are now in control of the company. We called the company hhsears the last couple years. Anyhow...long hours no bonus no authority to run your store being told next year you will be promoted etc.

    Advice to ManagementAdvice

    Honestly it breaks my heart and pains me to say this. However, I read the Financials every quarter it is too late to advise management. When I ran Parma it was a 25-30 million dollar a year location. Now, lucky to do 12-15. Pack it up and pack it in, thanks for ruining what used to be a great company.

  7. 1 person found this helpful  

    Get minimum wage for tagging the store and setting things up and get ready to pay back commission when nobody comes in..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate  in  Buford, GA
    Former Employee - Electronics Sales Associate in Buford, GA

    I worked at hhgregg full-time for more than a year

    Pros

    good training, most managers are nice and employees know what they are talking about...

    Cons

    They will not put in your hours to try to get you out of draw meaning less money for you some paychecks...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Wow...That was one of the most painful jobs I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Sales  in  Green Bay, WI
    Former Employee - Electronic Sales in Green Bay, WI

    I worked at hhgregg full-time for less than a year

    Pros

    The technology was fun to interact with. The employee discount was great on some stuff. Not much else...many times the negatives would be too overwhelming

    Cons

    Sell 90k in a month and make minimum wage....(best in the store for that month).....Way too many non sales jobs...stay longer for tags, come in early for training, training is mostly unpaid...hard to sell when your training...and of course the most asinine pay scale I have ever seen. Stupid central management...Pretty sure that 10 people are not needed when there is a football game in town (Green Bay) Train 40 hours for cell phones and watch them get pulled out of the store the next month...Store management that have no concept of how to interact with people...It was really annoying having a good day making $200 in com and having to give it back....Health Insurance was terrible...

    Advice to ManagementAdvice

    Ditch the horrid pay structure...How you portray landed cost has to be a lie or you have some of the most horrible buyers I know of. Give the store managers more options for setting hours and staffing levels...I always hated being in the store for three hours without a customer...Be a little more generous for volume...One percent sucks...$5500 sale should be more than $55 in my pocket...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Pathetic display of a Corporate company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Merchandiser  in  Columbia, SC
    Former Employee - Customer Service Merchandiser in Columbia, SC

    I worked at hhgregg part-time for more than a year

    Pros

    Hour lunches, potential for decent discounts on some items. Then end of a shift was the highlight of each day.

    Cons

    First, it took over 4 weeks for me to be fully hired and receiving paychecks (the first of which had a large dent in it for the employee-paid uniform). I received no training, and was thrown into the service desk on my first shift, having absolutely no idea what I was doing, needing to track down management for every customer that I faced.
    Those two warning signs should have scared me off, but I gave them the benefit of the doubt and didn't look for a different job...yet.

    Scheduling is a pain, because it entirely depends on one person to make your schedule, and because of the constant turnover, which causes the schedule to change without warning. As far as
    work-life balance", this company could not care less about YOUR balance. There's a complete disregard for employee quality of life, which was pointed out to me by nearly every salesman and manager in my store (clearly, very high morale).

    In regards to delivery...its amazing when they can actually do something right. Delivery warehouses are constantly bickering with store management, trying to get store-level compensation for delivery teams' constant screw-ups. Delivery teams have simply not shown up to customer homes, dented items, damaged customer homes, lost product, incorrectly hooked up product, and shipped incorrect products to customers. And these issues could easily all happen before noon on one day. Then, its up to the store to deal with all of Delivery's issues, and to catch all of the flack.

    Hourly employees (CSM&WHS) will be underpaid. That is a fact. Any raise that they could receive will be $0.15, meaning that you'll earn an extra (before taxes) dollar for working a little over 6 hours. Can you feel the love? If you are an hourly employee, you'll become an unlicensed therapist for all of the salesmen and managers, who will vent (often about each other) to you, just because you're in their vicinity.

    There are minimal. if any, opportunities for advancement, and mostly incorporate how well you get along with management.

    Nobody in my store was happy , and it was the most negative and disorganized work experience I have ever been through, from management down.

    Advice to ManagementAdvice

    There needs to be official training for CSMs, they are the face of customer service in HHGregg, yet they are thrown into the fire and expected to handle every irate customer without knowing how to fix problems. Also, pay them like you care that they face every angry customer. Sending CSMs into a tough situation, completely blind, doesn't look good, and it definitely doesn't make customers any happier.
    Management needs more compensation, a higher staff count, or both. Salesmen need more incentive to sell, because their incentive to sell right now is to not LOSE money from day-to-day.
    Management at a corporate level needs to realize that their stocks are still in the basement, and that their ignorant tactics to move more product are getting them nowhere, except up a profit-chain at the expense of their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Full Throttle... into an iceberg.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Ocala, FL
    Current Employee - Sales Associate in Ocala, FL

    I have been working at hhgregg full-time for less than a year

    Pros

    • Decent employee discount (if the product has any money in it)
    • Somewhat decent people to work with
    • Hour lunches
    • Two days off a week (unless they surprise you and take one away)
    • And of course, the *potential* to make a decent amount of money

    Cons

    In my store, traffic is down, sales are down, and warranty is down. It's a struggle to earn even minimum wage in commission. Every potential sale is a constant battle, largely due to the fact that the company consistently advertises product without any profit, making it entirely my job to up-sell AND attach. After that, we get to take our customers to our new "Ultimate Price Center", to ensure they're getting the absolute lowest price around in case there is actually money in the product for them to take away from us. Not only do we have salesman putting up tags, cleaning, vacuuming, and rolling out product (all of which we do not get paid for), but now they've got salesman doing customer service and operational work, covering CSM's when they are on break, etc. Again, no compensation there. Managers refuse to take phone calls, leaving salesman or CSM's to deal with the irate/upset customer. Salesman are asked to capture email addresses of customers so that corporate can email them online-only promotions and coupons, diverting traffic away from the store so the company can profit on lost commission. It's like we're competing against ourselves. None of the most sought after products are in stock, inconveniencing both the customer and the salesman. Our delivery team is constantly breaking, denting, or otherwise damaging product. This leads to management offering customers deep discounts in order to keep the product in their home (at the salesman's expense), or the customer canceling the order all together. Anytime store management is notified of an upcoming regional manager visit, we're required to rush around and make sure the store looks one hundred percent, since they're incapable of maintaining it day-to-day. The company is very cheap, and often we don't even have proper invoice paper, or warranty brochures to give the customer when we're able to sway them into it. Uniforms, in their entirety, are paid for by employees. Managers decide when your shirt isn't red enough, or is fading, informing you that it's time we bought another one. Corporate doesn't trust the sales associate with price changes, requiring manager overrides for the smallest adjustments. This is a great inconvenience to the customer, especially when the manager is hiding in the breakroom or the office. Same applies when a salesman requires a product out of lockup, which only management has keys to. Landed costs change like the weather, and the company keeps venturing into new product categories that associates have to master, only to have them closeout six months later. Our regional manager says that our store has the highest morale in the region, yet everyone is looking for another job...

    Advice to ManagementAdvice

    Get rid of the digital center. There's no profit, and it's a waste of the sales associate's talent. Get rid of all of these cheap little filler products, and focus on your bread and butter. Home Theater & Appliances are two categories that should be MASTERED before we try and carry any other products. We have the largest TV (and probably appliance) selection in town. Take advantage of that and USE IT for advertising. If you keep advertising cheap product, you're going to drive in cheap customers. Stop driving away traffic from the stores and encouraging web sales. Hold delivery team members responsible for their actions. If a $3000 sale is cancelled due to delivery incompetence, something should be done. Take care of your associates, we bring in the money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at hhgregg

    Pros

    Honestly cannot think of any.

    Cons

    Managers bullying employees, racist remarks for being Caucasian, harassment, no respect, conflict of interest (hiring friends above someone who actually deserves the job)

    Advice to ManagementAdvice

    It should not be ok for managers to bully employees or customers...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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