hhgregg

  www.hhgregg.com
  www.hhgregg.com

hhgregg Reviews

Updated December 18, 2014
Updated December 18, 2014
514 Reviews
2.1
514 Reviews
Rating Trends

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hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
304 Ratings

Review Highlights

Pros
  • Great company to work for and great opportunity to make good money (in 24 reviews)

  • Decent employee discount (if the product has any money in it) (in 49 reviews)


Cons
  • Terrible work/life balance - Managers hired on to work 45 hours, actually end up working 55 (in 28 reviews)

  • Its retail, long hours with very little reward or just enough of a reward to keep you afloat (in 56 reviews)

More Highlights

139 Employee Reviews Back to all reviews

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  1.  

    Could be such a better company if....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Akron, OH
    Current Employee - Sales Associate in Akron, OH

    I have been working at hhgregg

    Pros

    Friendly work staff, hour lunch, working with customers

    Cons

    Terrible pay system. Working commission at a retail store is discouraging because you work so many hours then fall into draw. It is Christmas time and this check they took out almost half of my check from "draw". When HR was called they said they don't take a certain percent of the check but they can take whatever amount they please. This is now leaving me and my family tight on funds for the holiday while I am stuck working overtime that places me in draw. It is a terrible cycle. This company would be great to work for if they simply paid sales employees hourly with commissions on warranties. It is very upsetting to work so many hours during the holiday and reap no benefit when you receive the check. At this point I would rather work a part time job at fast food because at least my check could be 50.00 higher. The amount of money spent from turnover at this company would equal what they pay to keep a good, happy, hourly paid staff.

    Advice to ManagementAdvice

    The management is not an issue. If anything I feel bad for them because they know how frustrated their staff is because of the above mentioned. They have the struggle of finding new staff or having people call off and walk out because they are upset. KUDOS.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronics Sales Associate
    Current Employee - Electronics Sales Associate

    I have been working at hhgregg full-time (less than an year)

    Pros

    Good people, Decent Customers, Opportunities

    Cons

    Terrible Marketing, Draw System (Commission), Discount

    Advice to ManagementAdvice

    Get inside of these stores and see what's really going on with your employees and customers

    Doesn't Recommend
    Negative Outlook
  3.  

    Fun but stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in Orlando, FL
    Current Employee - CSM in Orlando, FL

    I have been working at hhgregg part-time (more than an year)

    Pros

    The associates are fun to be around at times. You will meet some interesting people. The job is pretty chill for hourly associates.

    Cons

    Most of the management staff have no idea what they're doing, most of them can't even edit tickets properly. Also the work environment is very choatic and I feel like I'm back in middle school. This company also has a horrible turn over rate.

    Advice to ManagementAdvice

    Pay the hourly associates more. We do the grunt work, handle almost all issues, and we make little to no money. Also there should be more operational positions available for those who work in ops that want to move up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Cut throat company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Merchandiser in Cleveland, OH
    Current Employee - Customer Service Merchandiser in Cleveland, OH

    I have been working at hhgregg part-time (more than an year)

    Pros

    Family oriented staff and meeting new people on a day to day basis.

    Cons

    Having to run the sales floor because they hire lazy management who put everything off on csm's. low pay rate. all problems fall on csm's. Management is cut throat and will through you under the bus at anytime to make themselves look good.

    Advice to ManagementAdvice

    Show appreciation to staff!! Stop running those that value your company to the ground.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    The Gregg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at hhgregg full-time (more than 5 years)

    Pros

    HHGregg has opportunity to be a great company to work for. As a manager you manage a diverse mix of products, services, commission salesmen, operations staff, and are enabled to solve problems without interference from upper management. This in my mind is a great place to develop as a manager if you can handle the constant change.

    Cons

    Its retail, long hours with very little reward or just enough of a reward to keep you afloat.

    The constant shifting of the philosophy of our company and the overall turnover among your peers has a negative affect on your outlook for the company. The strength of HHGregg used to be that as a manager we could effectively make decisions which appears to eroding. The culture is changing.

    Advice to ManagementAdvice

    Teach your managers how to interpret the Ultimate Price Kiosk, don't just put it in the store.

    There are times that as a sales manager/general manager you should have the fundamental ability to ask a customer what it will take to earn their business. Upper management speaks out of both sides of their mouths, don't do this, do this and then when you make a good decision based in metrics and is sound, don't crush us. The kiosk should be a good enabler and good for the culture of the company. However give the managers the ability to be involved in closing the sale, give us the flexibility to earn that business if, metrics substantiate our decisions.

    If not our competitors will.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not my favorite job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at hhgregg

    Pros

    Easy work when selling. Name brand products. 401k match. Hour lunch. Met a lot of people I really liked.

    Cons

    Low commission s on product. Must sell warranties to make money. Management changes like the weather. Unpaid training and meetings. Poor inventory control.

    Advice to ManagementAdvice

    Mgt is beyond help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Strangely relaxed environment but a terrible company over all to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate in Clearwater, FL
    Former Employee - Electronics Sales Associate in Clearwater, FL

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Flexible schedule, pretty good discount, no (real) consequences to anything, pay can be decent if you take the time and effort to learn your products (or you can just lie, that works too).

    Cons

    The company as a whole is pretty spineless. They have policies that everyone talks about but never enforces (both with employees and customers). In addition many people have very twisted values and take sales from other employees which of course management does nothing about.

    The management is literally encouraged to know as little as possible and to rely on everyone else, mostly the hourly staff. Management refuses to be involved in customer interactions (both problems and sales) and expects everyone else to handle it. The managers in training are treated terribly.They are not given proper training and are usually thrown to the wolves for the hourly staff to train.

    As far as sales go the commission structure is constantly changing, typically in a negative way. Many of the products the company sells have no profit in them so you make at best $4. The weekly training's are a joke. They are often times skipped in favor of hanging out (or whatever management does before the store opens). There are also quarterly mandatory unpaid day long training's that you are expected to attend on your day off.

    Advice to ManagementAdvice

    Educate your staff on how to sell products and service plans without lying. Also, stop pretending like
    And for the love god, please listen to your hourly staff! They put up with a lot to make your lives easier with no appreciation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Variable commissions, abysmal pay for hourly and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Depending on the store you're in, commission sales positions can be extremely lucrative. Many sales associates make $70,000 or more for selling TVs and appliances. With it being a retail job, it's easy to get your foot in the door with little to no experience. No college degree required.

    Cons

    If you're in a low volume store in a crappy area, you won't make good commissions. Any non-commission associate gets screwed on their pay. Hourly warehouse/customer service reps are paid less than they'd make at McDonald's and are worked MUCH harder. Manager pay requires you to make bonus for it to be at all worthwhile. Bonus is based on your performance compared to the previous year. So if your store did really well last year, say goodbye to bonus this year. I was regularly making less as a manager than many of my sales associates. This is compounded by the fact that prices and profit for products across the board are dropping every year making it even harder to hit your goals. It's retail, so hours are obviously terrible, but HHGregg tries to compete with the big retailers like Best Buy and Walmart with a quarter of the work force. This means sales associates are regularly scheduled for 45 or more hours and managers are regularly scheduled 50+. This increases pretty dramatically during the holidays.

    Advice to ManagementAdvice

    Take better care of your non-commission employees. Hourly associates and managers are asked to take on a LOT of responsibility and they aren't compensated anywhere near what they should be. This leads to high turnover and sub par performance. The good employees won't stick around because they're not paid what they're worth. The employees that are ok with their pay aren't going to be the ones that you want to keep.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Customer Service Merchandiser

    Former Employee - Customer Service Merchandiser in Downingtown, PA
    Former Employee - Customer Service Merchandiser in Downingtown, PA

    I worked at hhgregg part-time (less than an year)

    Pros

    They hired me for just a summer which was much appreciated. Pay was decent (a little above minimum wage) and the work was fairly easy, if not boring.

    Cons

    Had to stand for long shifts with barely any breaks and some of the management was creepy. Retail just sucks in general. They kind of just threw me out there without any training, but it wasn't hard.

    Advice to ManagementAdvice

    Let the CSMs have chair!

    Doesn't Recommend
    No opinion of CEO
  11. 3 people found this helpful  

    Good luck if you're a woman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Merchandiser in Dayton, OH
    Former Employee - Customer Service Merchandiser in Dayton, OH

    I worked at hhgregg full-time (more than an year)

    Pros

    Good team environment. Good dress code, no one is allowed to look a mess. All of the direct managers I had were great.

    Cons

    If you're a woman they will not take you seriously for sales or management. They think you're unable to do anything but customer service and it's why I left. Horrible pay for all hourly positions.

    Advice to ManagementAdvice

    Care about the employees you already have. Think of long term solutions. This company only cares about the short term.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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