hhgregg

  www.hhgregg.com
  www.hhgregg.com

hhgregg Reviews

Updated November 25, 2014
Updated November 25, 2014
498 Reviews
2.2
498 Reviews
Rating Trends

Recommend to a friend
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hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
298 Ratings

Review Highlights

Pros
  • Great company to work for and great opportunity to make good money (in 24 reviews)

  • Decent employee discount (if the product has any money in it) (in 49 reviews)


Cons
  • Terrible work/life balance - Managers hired on to work 45 hours, actually end up working 55 (in 28 reviews)

  • Its retail, long hours with very little reward or just enough of a reward to keep you afloat (in 56 reviews)

More Highlights

135 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    The Gregg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at hhgregg full-time (more than 5 years)

    Pros

    HHGregg has opportunity to be a great company to work for. As a manager you manage a diverse mix of products, services, commission salesmen, operations staff, and are enabled to solve problems without interference from upper management. This in my mind is a great place to develop as a manager if you can handle the constant change.

    Cons

    Its retail, long hours with very little reward or just enough of a reward to keep you afloat.

    The constant shifting of the philosophy of our company and the overall turnover among your peers has a negative affect on your outlook for the company. The strength of HHGregg used to be that as a manager we could effectively make decisions which appears to eroding. The culture is changing.

    Advice to ManagementAdvice

    Teach your managers how to interpret the Ultimate Price Kiosk, don't just put it in the store.

    There are times that as a sales manager/general manager you should have the fundamental ability to ask a customer what it will take to earn their business. Upper management speaks out of both sides of their mouths, don't do this, do this and then when you make a good decision based in metrics and is sound, don't crush us. The kiosk should be a good enabler and good for the culture of the company. However give the managers the ability to be involved in closing the sale, give us the flexibility to earn that business if, metrics substantiate our decisions.

    If not our competitors will.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not my favorite job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at hhgregg

    Pros

    Easy work when selling. Name brand products. 401k match. Hour lunch. Met a lot of people I really liked.

    Cons

    Low commission s on product. Must sell warranties to make money. Management changes like the weather. Unpaid training and meetings. Poor inventory control.

    Advice to ManagementAdvice

    Mgt is beyond help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Strangely relaxed environment but a terrible company over all to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate in Clearwater, FL
    Former Employee - Electronics Sales Associate in Clearwater, FL

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Flexible schedule, pretty good discount, no (real) consequences to anything, pay can be decent if you take the time and effort to learn your products (or you can just lie, that works too).

    Cons

    The company as a whole is pretty spineless. They have policies that everyone talks about but never enforces (both with employees and customers). In addition many people have very twisted values and take sales from other employees which of course management does nothing about.

    The management is literally encouraged to know as little as possible and to rely on everyone else, mostly the hourly staff. Management refuses to be involved in customer interactions (both problems and sales) and expects everyone else to handle it. The managers in training are treated terribly.They are not given proper training and are usually thrown to the wolves for the hourly staff to train.

    As far as sales go the commission structure is constantly changing, typically in a negative way. Many of the products the company sells have no profit in them so you make at best $4. The weekly training's are a joke. They are often times skipped in favor of hanging out (or whatever management does before the store opens). There are also quarterly mandatory unpaid day long training's that you are expected to attend on your day off.

    Advice to ManagementAdvice

    Educate your staff on how to sell products and service plans without lying. Also, stop pretending like
    And for the love god, please listen to your hourly staff! They put up with a lot to make your lives easier with no appreciation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Variable commissions, abysmal pay for hourly and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Depending on the store you're in, commission sales positions can be extremely lucrative. Many sales associates make $70,000 or more for selling TVs and appliances. With it being a retail job, it's easy to get your foot in the door with little to no experience. No college degree required.

    Cons

    If you're in a low volume store in a crappy area, you won't make good commissions. Any non-commission associate gets screwed on their pay. Hourly warehouse/customer service reps are paid less than they'd make at McDonald's and are worked MUCH harder. Manager pay requires you to make bonus for it to be at all worthwhile. Bonus is based on your performance compared to the previous year. So if your store did really well last year, say goodbye to bonus this year. I was regularly making less as a manager than many of my sales associates. This is compounded by the fact that prices and profit for products across the board are dropping every year making it even harder to hit your goals. It's retail, so hours are obviously terrible, but HHGregg tries to compete with the big retailers like Best Buy and Walmart with a quarter of the work force. This means sales associates are regularly scheduled for 45 or more hours and managers are regularly scheduled 50+. This increases pretty dramatically during the holidays.

    Advice to ManagementAdvice

    Take better care of your non-commission employees. Hourly associates and managers are asked to take on a LOT of responsibility and they aren't compensated anywhere near what they should be. This leads to high turnover and sub par performance. The good employees won't stick around because they're not paid what they're worth. The employees that are ok with their pay aren't going to be the ones that you want to keep.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Customer Service Merchandiser

    Former Employee - Customer Service Merchandiser in Downingtown, PA
    Former Employee - Customer Service Merchandiser in Downingtown, PA

    I worked at hhgregg part-time (less than an year)

    Pros

    They hired me for just a summer which was much appreciated. Pay was decent (a little above minimum wage) and the work was fairly easy, if not boring.

    Cons

    Had to stand for long shifts with barely any breaks and some of the management was creepy. Retail just sucks in general. They kind of just threw me out there without any training, but it wasn't hard.

    Advice to ManagementAdvice

    Let the CSMs have chair!

    Doesn't Recommend
    No opinion of CEO
  7. 3 people found this helpful  

    Good luck if you're a woman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Merchandiser in Dayton, OH
    Former Employee - Customer Service Merchandiser in Dayton, OH

    I worked at hhgregg full-time (more than an year)

    Pros

    Good team environment. Good dress code, no one is allowed to look a mess. All of the direct managers I had were great.

    Cons

    If you're a woman they will not take you seriously for sales or management. They think you're unable to do anything but customer service and it's why I left. Horrible pay for all hourly positions.

    Advice to ManagementAdvice

    Care about the employees you already have. Think of long term solutions. This company only cares about the short term.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Overworked, Underpaid; Over-promised, Under-delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hhgregg General Manager
    Former Employee - Hhgregg General Manager

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Most corporate people are truly willing to help you and support the field management. Potential for advancement is real (but comes without real training)

    Cons

    Very long work week - minimum 50+ hours. Bonus structure changes frequently - never benefited field management. "Hidden" processes and auditing that impacts store level bonus (you lose!) Commission structure punishes associates. Corporate-regulated scheduling of management and associates - put associates into overtime - then they base the draw rate at 1.5 for ENTIRE hours (ex: 45 hrs = 45hrs @ 1.5 not just 5 hrs@ 1.5.)

    Advice to ManagementAdvice

    Try working the schedules you dictate. Quit rewarding upper management by taking away field management bonuses. Re-structure commission pay-outs that punish the sales associates for re-rings that need to be done to satisfy a customer on an issue that was not the fault of the associate. Re-work how you charge overtime to associates - I can't believe that's even legal or ethical!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    100% Commission, long hours, but decent training

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hhgregg

    Pros

    The training you get from hhgregg is very good compared to industry competitors. Every Monday-Thursday there was a morning meeting that trained you on the devices and appliances, how they worked, what they cost, how to explain the differences to the customer, etc. The sales training was comprehensive as well.

    Cons

    The hours are abysmal. 100% commission on draw means you get stuck doing everyday operations stuff essentially for "the right to sell." A weekly mandatory shift of 9am-930pm was not unusual. On that same day a collegue would be scheduled from 9-230. Training sessions went unpaid. Benefits were expensive.

    Advice to ManagementAdvice

    Scheduling and cleaning. The company prides itself on having a team of experts that can provide solutions. In reality the company has a team of janitors and merchandisers that do volunteer work for 40 hours a week for the opportunity to sell an additional 20 hours in said week. Schedule more efficiently and create work tasks that focus on selling first, and store merchandising second. Focus on what makes money, as opposed to what makes you look good to your boss.

  10. 2 people found this helpful  

    A once great company I can no longer recommend as an employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at hhgregg full-time (more than 5 years)

    Pros

    You do very little actual work. Over the course of a fifty hour work week, you'll only do ten to twelve hours of real work. The remainder of your time is spent chatting with coworkers.

    Cons

    Long hours, low pay, and no time off. Benefits are extremely expensive and offer little to no health coverage.

    Advice to ManagementAdvice

    When I started with the company five years ago, I was told that the sales staff were the most important people in the company and we were treated that way. The company had high standards for its employees which we were trained to exceed. Today it seems, the company will hire anyone who can pass a drug test to fill the floor until ultimately they're fired for non performance making room for the next round of worthless employees. I recommend a return to the discipline, training, and commitment hhgregg had when I first joined the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Competitive wages for sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lexington-Fayette, KY
    Current Employee - Sales Associate in Lexington-Fayette, KY

    I have been working at hhgregg full-time (more than 8 years)

    Pros

    Earn what you work for.

    Cons

    Long hours not family friendly.

    Advice to ManagementAdvice

    Take better care of customers and your employees.

    It's one thing to take care of the company's interest, but at what cost to the customers and employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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