hmv Reviews

Updated June 25, 2015
20 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Ian Topping
1 Rating

20 Employee Reviews

Sort: Popular Rating Date
  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Mississauga, ON (Canada)
    Former Employee - Sales Assistant in Mississauga, ON (Canada)

    I worked at hmv

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fun environment, friendly colleagues. Everyday is new and exciting. One of the best retail experience i've ever had. Employee discounts is welcomed

    Cons

    Management is disorganized, employees have to go beyond their role. Lack of understanding when changing shifts. Continually find reasons to critiicize.

    Advice to Management

    Look at each individual as a person, not a statistic. If they hate customer service, then ultimately should reconsider their career path. Having the feeling of being too good and above your position is disheartening to employees.


  2. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Glasgow, Scotland (UK)
    Current Employee - Assistant Store Manager in Glasgow, Scotland (UK)

    I have been working at hmv full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working with great products across music, film, games & technology. There are a lot of great people involved across the business. Salary is fairly good at management level compared to similar roles in retail.

    Cons

    A lot of people have been in the business for a long time, coupled with less stores across the business make career progression more difficult. Not as forward thinking a business as they should be considering the nature of the products that they sell.

    Advice to Management

    There needs to be a clearer plan for career and company development. There doesn't seem to be a long term plan.


  3. Fun place to work but could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at hmv

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Nice people (some genuinely very nice people)
    - Interesting experience with varied job roles (i.e. floor-walking, till time, collecting stock from off-site, filling up chart wall stock etc.)
    - Good opportunity to improve/utilise up-selling skills with Perfect Partners (there was some good stuff there, the company gave you some good stuff to work with, it wasn't tat)
    - Unlike many other retailers, A LOT of face-to-face with customers on the shop-floor and provides opportunities to deliver excellent customer service (which are always help in competency/STAR interviews)
    - 30% staff discount on (most) items
    - Seeing the manager and his assistant ing bricks when the CEO paid a visit!

    Cons

    - Minimum wage. A company who pays £6.60 rather than £6.50 - even though it's only 10p goes up hugely in my estimation - because it shows a company values its employees and don't believe any Tom, D*** and Harry could do their job.
    - Company feels as if it's in survival mode rather than at the top of its game. I wouldn't say backwards but very static. I talked to a permanent staff member who had been there for 6 years and they said the culture is unrecognisable when they started working there.
    - Contradictions in work practices. The company espouses the "product and people" mantra but loyalty cards are nonsense with £3 charge and crap "rewards". I felt embarrassed to offer it and so did a lot of other permanent staff. A couple of customers actually returned the card and wanted their £3 back because they felt as if they have been duped. On both occasions, I quietly processed the exchange without querying it with because I had the utmost sympathy with them. My indifference towards these silly cards was probably why they didn't keep me on!
    - On a couple of occasions, the staff were alarmingly mis-selling the loyalty cards with items not on the rewards program unaware that by doing so they were breaking the law. Any reputable company - whether it's a £1000+ credit card or a one-off £3 card - should not be mis-selling products. Someone needs to mention the Sale of Goods Act and the FCA. This is something HMV management really need to look at because it erodes customers' trust in the brand and drives customers away - particularly to no-hassle online retailers when they know they won't be pestered with silly value-less reward schemes.
    - Ancient, inefficient work-practices. One such example was the back catalogue squashed (quite literally!) under A-Z space when they have empty shelf space on the wall. The poor staff spend a good 5-10 minutes on your hands and knees looking for something obscure, so much that they have hand-wash at the till. Whack some shelves on the wall FFS! Spare them the effort and unprofessional appearance and save them time so they help other customers!
    - Lack of new ideas or initiatives to entice customers. Walking into a HMV store and seeing "2 for £10" is only exciting the first few times. I had about 10 (cheap) initiatives I would implement but they never asked staff for ideas so sod them!
    - I felt management were a bit (too) distant with staff to the point they were unapproachable. I understand there is a lot of pressure at Christmas but appreciating your staff members' efforts is an important skill that is so lacking in management these days. Employers always talk about young people lacking 'soft skills' yet so many older managers lack such skills as well. It's a laughable state of affairs when I see such complaints in the news.
    - From my impressions, the store had a good set of staff who worked extremely hard (compared to previous retail roles I've been in) and I don't think they were appreciated.
    - If you're a Christmas temp. don't expect to be rewarded with any bonus or meeting Christmas sales targets. Not even handshake of appreciation from the manager after a (VERY) successful Christmas period which I thought was a bit lacking in decorum.

    Advice to Management

    Get rid of the £3 payment for the "loyalty" cards which erodes trust in those who are duped into buying it and annoys the customers (The "Oh, you're trying to sell me something else now?" types) who don't want it when they are at the till.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Toronto, ON (Canada)
    Former Employee - Supervisor in Toronto, ON (Canada)

    I worked at hmv full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Staff discount, good if you like music movies

    Cons

    Mall hours, low pay and not much time off

    Advice to Management

    Pay more


  6. Helpful (1)

    Facing the music...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Temp
    Former Employee - Seasonal Temp

    I worked at hmv full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Getting to listen to new music
    Friendly team of colleagues
    Had a rota system so got to mix tasks up a bit
    Lenient with piercings and weird hair colours
    Watching the managers sweat when the CEO turned up for a visit.

    Good hours for a temporary contract
    Discount despite being a temp.

    Cons

    Worked at a Pop-up store, was told we would get 60p above minimum wage during interview, then we were texted later that it was in fact minimum wage.

    Thought working in HMV would be dynamic and interesting, but turned out to be a soulless profit making exercise. Maybe I've been watching the movie 'Empire Records' too much.

    Took the fun out of customer service and retail by treating customers like gods.

    Some of the tasks we were told to were a bit silly.
    (1) Stand at the entrance and hand out offer leaflets, of which customers would pick up then discard in various places around the store, e.g inside DVD cases.
    (2) Walk around the store in a clockwise fashion and approaching customers and asking if they need any help, while your colleague would do the same, so you would end up annoying customers twice. Also to hand out more leaflets.
    (3) The mentioned walk was briefly updated with the most ridiculous thing ever. We had to selotape DVD's together like you would be holding a spread deck of cards, and you would hold this in 1 hand while offering assistance. Bizarre marketing ploy.

    We were also told despite being on a 6 week contract, that there would be possibilities for career opportunities at the closest permanent store, but we were told strictly no positions will be available by other management. Very confusing.

    Oh and the pink Tshirt. Not so good for guys

    Advice to Management

    Better pay and don't bend the truth about permanent opportunities.


  7. OK

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    Good merch and staff discount

    Cons

    store played robbie williams all the time
    high turnover


  8. Like walking on thin ice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Montreal, QC (Canada)
    Former Employee - Store Manager in Montreal, QC (Canada)

    I worked at hmv full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    - Totally submersed in the entertainment business
    - Above average salary at the management level (at least for retail standards)
    - Upper management and Head Office does offer lots of support
    - Extremely high paced environment will sure teach you a thing or two about time management

    Cons

    - Extremely difficult goals to achieve
    - Not achieving these goals can easily put you in the dog house
    - Very high to almost ridiculous standards in terms of day-to-day operations. Very frequent sessions of ear chewing for not completing tasks in nearly impossible amount of time
    - Like most retail companies; management never get paid overtime
    - Everyone wants to work there and head office knows it, so you'll rarely see a part-timer make more than minimum wage


  9. Behind the times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Edmonton, AB (Canada)
    Current Employee - Store Manager in Edmonton, AB (Canada)

    I have been working at hmv full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I enjoyed the varied employees I worked for plus, at the time the discounts.

    Cons

    The title says it all. Head office was never forward thinking and this is why the company has not faired well.

    Advice to Management

    They need to really listen to the management team. They hire them for a reason but never truly listen. We are the pulse of what customers want, we are in the field but unfortunately what we think is never put in place.


  10. Constant Tasking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at hmv full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Product you are selling is something people are interested in so it makes for great conversations with customers.

    Cons

    Constant tasking makes it difficult to focus on customer service, even though that is what you will be challenged on as a manager.


  11. Corporate retail company in a tough industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Nanaimo, BC (Canada)
    Former Employee - Assistant Manager in Nanaimo, BC (Canada)

    I worked at hmv full-time (More than 8 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Working with the staff is fantastic, all like-minded individuals who love music and movies. I worked in a smaller location, so the staff were like family. Learning about new music that comes out is great too.

    Cons

    Typical downside to every retail job, nasty customers who think they are always right. Also, being a corporate structure, the company wants to cut costs where it can, so hours to complete the numerous daily tasks are limited. Stores have to try to do more with less people and still make sure customers are properly assisted.



Showing 20 of 55 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.