kgb
2.5 of 5 54 reviews
kgb.com New York, NY 1000 to 5000 Employees

kgb Reviews

Updated Mar 19, 2014
kgb – San Antonio – “kgb USA”

All Employees Current Employees Only

2.5 54 reviews

                             

34% Approve of the CEO

kgb Chairman and CEO Robert A. Pines

Robert A. Pines

(29 ratings)

30% of employees recommend this company to a friend
18 Employee Reviews Back to all reviews
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Senior Management has complete lack of people skills!

Anonymous Employee (Former Employee)

I worked at kgb full-time for more than a year

ProsThey pay you a salary and benefits while you are there

ConsCEO is out there, disengaged, lack of social skills. COO screams at her staff, yes really screams. Call center leaders are completely afraid of NYC leadership. No engagement whatsoever with the employees. Everyone is afraid of losing their job. Very strange environment.

Advice to Senior ManagementBring in new management to run the company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a positive enviroment

Anonymous Employee (Current Employee)

I have been working at kgb

Prosthey offer benefits, but you pay

Consvery political environment. management is not open to suggestions and even enjoys firing employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Tacky, unprofessional and disgusting place to work

Customer Service Representative (Former Employee)
San Antonio, TX

I worked at kgb full-time for less than a year

ProsOne pro is that you might get lucky and meet a like minded person who also feels that this place is awful, and you will make a good friend. Also Chik-Fil-A comes every Friday and sells food in the break room downstairs.

ConsWhere to start... I'll address the word "disgusting" in my review title. The place looks like it's had the same carpeting for about 25 years. There are gigantic, nasty stains EVERYWHERE. Also there is paint peeling off the walls in some areas of the building. I saw another review that said "bring Lysol" with you to work, that's actually not a bad idea.
On to work equipment. Every single desk chair in the place is broken in some way, shape or form, that is no exaggeration. If you are a tall person, good luck, because you might get stuck with a chair that is about 10 inches off the ground. The backs of the chairs just fly backwards, there is no back support at all. The computers are very outdated also. The computer that I had in the training classroom sounded like it was going to blow up at any moment.
The training itself. All trainers at this place are different of course and will have different teaching styles. The trainer I had was a nice person, but I feel as though he was trying too hard to be a nice guy and not actually focus on teaching. He made friends with several guys in the class and in the middle of class, they would just start talking about random things, (some subjects very inappropriate at that). Everyone else in the class would just be sitting there like, "What are we doing?" A lot of the "teaching" was the trainer just reading boring statements verbatim from PDFs that we would follow along with. You must pass a test every two weeks. The test will be on what you "learned". You get two chances to pass, if you fail a 2nd time, they fire you. After every test we took, the average was about half the class failing on the first try. Not everyone is just an idiot, it was the training being completely subpar, that's why people were failing. We are not allowed to take any notes home and study, (per Verizon rules).
Also, they promised a $150 gas subsidy to us because we would be "work at home" agents. They did not tell us that it would be split up into 2 payments and that we would get $75 after passing the first two tests and $75 after passing the last test. We found that out in week 2 of training. Such wonderful news that was.
If you are training to be a Work At Home agent, keep in mind that you will be 100% responsible to purchase all of their REQUIRED equipment. They require an expensive web cam that can do a 360 degree scan of your work area at home. Why? Because you can have no open doors, no windows that are uncovered and nobody in the room with you. Also, no writing materials are allowed at your desk at all. Everything must be hard wired. Those nice wireless mice or keyboards? Nope, can't use those. If you only have a cell phone, get ready to pay another bill because you must have a home phone line to work from home.
Thinking of just working in the building? There are employees who currently work in the building, not from home, who say that some days there aren't even enough work stations to sit at! People are just standing around, waiting for a long time, unable to work! That is unacceptable! Also be prepared to use about 15 different programs for troubleshooting. Almost all of them slow and not user friendly.
Also, if you have a decent education behind you, or you have had some pretty good jobs in the past, I can tell you that this is NOT the place for you. You will want to leave after day one. The pay is BAD. It's $9 an hour for training and if you are a work from home agent, it goes to $10 once training is over. They try to lure you in with visions of "bonuses". You have to meet certain requirements on every call to get those bonuses. Good luck with that.
A lot of the people you see in this place look super depressed and like they can't stand being there. The only people who look somewhat happy, look like people who are straight out of high school and they just do not know any better. There are so many immature people there it is ridiculous. Again, if you are used to any kind of professional environment, DO NOT WORK HERE.
This was a last resort job for me and it may be for you as well. If you have ANY other options, please try those first. You will not be happy here, I assure you.

Advice to Senior ManagementPlease pay attention to how your trainers are teaching their classes. Also, update your equipment and get new carpeting. If you expect a lot out of your employees, actually compensate them properly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Terrible Company

Anonymous Employee (Former Employee)
New York, NY

I worked at kgb full-time for less than a year

ProsPay is good as well as quarterly bonuses

Cons1) Zero work life balance
2) Fire faster than any company I know
3) No sense of team at all. Lots of finger pointing, especially in management ranks
4) Deferred Comp plan vesting is 5+ years
5) Management will not listen to any process improvement or new ideas. If you speak up, they will tell you to pack up

Advice to Senior ManagementReality check time for senior management. There is so much turnover that the entire management team needs to change. The culture is like an ibank, except you are not even close to the level of talent or even in the same business.

No, I would not recommend this company to a friend

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Least Favorite Job

Customer Service Representative (Former Employee)

I worked at kgb part-time for less than a year

ProsYou are able to pick up extra hours...
Nice supervisors. Great Trainers.

ConsThere are no assigned desks. Even on your breaks and lunches, you cannot leave your things at a desk. Finding one, on a busy day can be a pain. Was supposed to be a customer service position, but unable to provide customer service, because the calls are so rushed. Horrible pay right off the bat, (but it increases if you are fast, without many errors.) During the interview,and in training, you are told that it's a full time job, but, you barely get 30 scheduled hours.

No, I would not recommend this company to a friend

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A Really bad place very dishonest

Customer Service Representative Pharmacy (Former Employee)
Lubbock, TX

I worked at kgb part-time for less than a year

ProsMedical Very EAsy to get hired

ConsThey will do a mass hring starting around Sept to to work the busy months Jan and Feb, then will find a reason to get rid of you (they do not need people after that. The turn over is out of this world, I mean I havenever seen anything like it. It has to be 90% new every three months. Never been treated with such dis respect. Huge drug problem (bought and sold)

Advice to Senior ManagementThey would never listen to an employee anyway. They really treat people bad, Need to have upper Management take a real look at the local level.You get what you pay for, and you it starts at 7.75 / hour

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Meh

Pharmacy Help Desk (Former Employee)
Lubbock, TX

I worked at kgb

ProsThe Health Benefits are very good but that's about it.

ConsMcDonalds of call centers. Horrible pay for level of responsibility. Max pay is 9.00 after 90 days no higher. Senior Management makes .50 more an hour.
 Sweatshop with extremely tight rules and no leeway. If you're late 1 minute, it's an automatic writeup. 3 offenses and you're fired. They hire enormous amounts of people with a turnover rate of 80-85 percent within the first 6 months. No drug testing--employees are high and drunk at work. Feels like a daycare.

Advice to Senior ManagementYou don't care about your good employees-thus they go other places to work and you're stuck with low level, uneducated and illiterate agents handling prescription overrides for doctors? You will eventually lose your contract when word spreads and the hiring pool goes dry.

No, I would not recommend this company to a friend

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Only work there if desperate, it is a Temp job at best in Lubbock

Customer Service Representative (Current Employee)
Lubbock, TX

I have been working at kgb

ProsGood Medical (if you can hang in there 90 days)

ConsVERY VERY high turnover, and the pay is was lower than other call centers. Atmosphere is negative and depressing, You should only count on this as a temp job if you are desperate enough to work there.

Advice to Senior ManagementIf the spenf on the revolving door of training new people non stop was spent on keeping the employees you have, you would save money on training, and improve qualiity.

No, I would not recommend this company to a friend

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A Last Resort Job

Information Specialist (Current Employee)
San Antonio, TX

I have been working at kgb

ProsAt this job, you have the opportunity to make more than minimum wage after 90 days. Depending on your call time (close average call under 30 seconds) and 100 % quality score (a silent monitor of usually 10 calls) per week, you can earn bonuses. Usually works well with student schedules. Decent health care benefits. Dress is mainly casual.

ConsAs of August 2010, the company has required every employee to do a shift bid. This may be a hassle for single parents, bus riders and students who depend on a flexible work schedule. Depending on your ranking in the company (compliance with quality, call time, attendence), employees will be assigned a schedule (most likely) different from their current. Employees must choose from over 200 schedules and must rank the ones best suited to their needs. No schedule they choose, including the top one, is guaranteed. The company no longer offers great incentives for employees. Requesting time off is a hassle, even done several months in advance. Attendance is strict. To clock in a minute late counts as the same occurence for "calling in". Literally, no sick days like other major companies. Even with a doctor's note, you get an occurence. No yearly raises for employees (both management and CSR). Veterans feel unappreciated after working for years at the same pay. Not a place to work if you are looking for long term opportunity and growth. This year all the U.S. quality call centers were outsourced to the Phillipines. KGB has also frozen tuition reimbursement until further notice.

Advice to Senior ManagementShow your vets (particularly the ones who have been with the company over ten years) how much you appreciate them by at least paying them yearly raises. After all, they may be forced to quit and find jobs that will pay more per hour. Add "sick days" like most large corporations instead of punishing employees for being sick (due to them having no sick days and having to call in). Value your employees by addressing their main concern. The company needs consistency and growth.

No, I would not recommend this company to a friend

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Nowhere near the estimated wage

Special Agent (Current Employee)

I have been working at kgb

ProsYou are free to work when you choose to.
You don't have to leave your home to go to work

ConsUnbelievably low wages (averaged $1.20/hr) (estimated by others at $4-7)
Annoyingly long training process
You don't get paid for questions that you need to refer to customer service/higher level

Advice to Senior ManagementI would definitely recommend raising your wages, as it's extremely unrealistic to even make minimum wage while working quite diligently.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at kgb reviews and ratings — including employee satisfaction and approval rating for kgb CEO Robert A. Pines. All 18 reviews posted anonymously by kgb employees.