kgb Reviews

Updated May 24, 2015
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kgb Chairman and CEO Robert A. Pines
Robert A. Pines
14 Ratings

Pros
  • kgb rewards, good benefits,potlucks, dress down (Friday-Sunday), theme days (in 3 reviews)

  • There are some good people who work here and great exposure to different places around the world in this very global company (in 3 reviews)

Cons
  • Call center leaders are completely afraid of NYC leadership (in 7 reviews)

  • Work-life balance is not cared about (in 3 reviews)

More Pros and Cons

21 Employee Reviews

Sort: Popular Rating Date
  1. Easy to get your foot in the door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at kgb as a contractor

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy job and nice people.

    Cons

    Does not fuel creative mindsets and zero stability.


  2. Manic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITO in Houston, TX
    Current Employee - ITO in Houston, TX

    I have been working at kgb full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, I'm getting out of this asylum. I've never witnessed such behavior by leadership.

    Cons

    Compensation is low
    Communication style is screaming profanity. Leadership fires on a whim, despite moving your family across the country to join the firm.
    Leadership demands excellence, but displays amateur and childish tactics.

    Advice to Management

    Grow up!


  3. Helpful (5)

    Read This Before Deciding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at kgb full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some good people who work here and great exposure to different places around the world in this very global company.

    Cons

    How I wish I had checked Glassdoor before accepting a position here! However, I was convinced the local office, at least, would be great. This place has one of the worst cultures I have ever experienced - and I have been around.

    Let me tell you about the place using the exact words of the Chief People Officer in a presentation. He described the kgb culture as a) Direct, b) Controlled Chaos, c) Impatient, and d) Pessimistic. To illustrate that last point, he picked up an open bottle of juice and said, "not only is this half-empty, but it is dirty and not what I wanted" and slammed it down. Little did I know, he was being kind.

    I have steered many associates away from this place and am telling you now, save yourself the trauma.

    Advice to Management

    People are not interchangeable resources--they are human beings. But seriously, nothing will change until you remove the sociopath from the head office.


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  5. Helpful (1)

    Not a positive enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at kgb

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    they offer benefits, but you pay

    Cons

    very political environment. management is not open to suggestions and even enjoys firing employees.


  6. Helpful (2)

    Tacky, unprofessional and disgusting place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at kgb full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    One pro is that you might get lucky and meet a like minded person who also feels that this place is awful, and you will make a good friend. Also Chik-Fil-A comes every Friday and sells food in the break room downstairs.

    Cons

    Where to start... I'll address the word "disgusting" in my review title. The place looks like it's had the same carpeting for about 25 years. There are gigantic, nasty stains EVERYWHERE. Also there is paint peeling off the walls in some areas of the building. I saw another review that said "bring Lysol" with you to work, that's actually not a bad idea.
    On to work equipment. Every single desk chair in the place is broken in some way, shape or form, that is no exaggeration. If you are a tall person, good luck, because you might get stuck with a chair that is about 10 inches off the ground. The backs of the chairs just fly backwards, there is no back support at all. The computers are very outdated also. The computer that I had in the training classroom sounded like it was going to blow up at any moment.
    The training itself. All trainers at this place are different of course and will have different teaching styles. The trainer I had was a nice person, but I feel as though he was trying too hard to be a nice guy and not actually focus on teaching. He made friends with several guys in the class and in the middle of class, they would just start talking about random things, (some subjects very inappropriate at that). Everyone else in the class would just be sitting there like, "What are we doing?" A lot of the "teaching" was the trainer just reading boring statements verbatim from PDFs that we would follow along with. You must pass a test every two weeks. The test will be on what you "learned". You get two chances to pass, if you fail a 2nd time, they fire you. After every test we took, the average was about half the class failing on the first try. Not everyone is just an idiot, it was the training being completely subpar, that's why people were failing. We are not allowed to take any notes home and study, (per Verizon rules).
    Also, they promised a $150 gas subsidy to us because we would be "work at home" agents. They did not tell us that it would be split up into 2 payments and that we would get $75 after passing the first two tests and $75 after passing the last test. We found that out in week 2 of training. Such wonderful news that was.
    If you are training to be a Work At Home agent, keep in mind that you will be 100% responsible to purchase all of their REQUIRED equipment. They require an expensive web cam that can do a 360 degree scan of your work area at home. Why? Because you can have no open doors, no windows that are uncovered and nobody in the room with you. Also, no writing materials are allowed at your desk at all. Everything must be hard wired. Those nice wireless mice or keyboards? Nope, can't use those. If you only have a cell phone, get ready to pay another bill because you must have a home phone line to work from home.
    Thinking of just working in the building? There are employees who currently work in the building, not from home, who say that some days there aren't even enough work stations to sit at! People are just standing around, waiting for a long time, unable to work! That is unacceptable! Also be prepared to use about 15 different programs for troubleshooting. Almost all of them slow and not user friendly.
    Also, if you have a decent education behind you, or you have had some pretty good jobs in the past, I can tell you that this is NOT the place for you. You will want to leave after day one. The pay is BAD. It's $9 an hour for training and if you are a work from home agent, it goes to $10 once training is over. They try to lure you in with visions of "bonuses". You have to meet certain requirements on every call to get those bonuses. Good luck with that.
    A lot of the people you see in this place look super depressed and like they can't stand being there. The only people who look somewhat happy, look like people who are straight out of high school and they just do not know any better. There are so many immature people there it is ridiculous. Again, if you are used to any kind of professional environment, DO NOT WORK HERE.
    This was a last resort job for me and it may be for you as well. If you have ANY other options, please try those first. You will not be happy here, I assure you.

    Advice to Management

    Please pay attention to how your trainers are teaching their classes. Also, update your equipment and get new carpeting. If you expect a lot out of your employees, actually compensate them properly.


  7. Helpful (2)

    Terrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at kgb full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is good as well as quarterly bonuses

    Cons

    1) Zero work life balance
    2) Fire faster than any company I know
    3) No sense of team at all. Lots of finger pointing, especially in management ranks
    4) Deferred Comp plan vesting is 5+ years
    5) Management will not listen to any process improvement or new ideas. If you speak up, they will tell you to pack up

    Advice to Management

    Reality check time for senior management. There is so much turnover that the entire management team needs to change. The culture is like an ibank, except you are not even close to the level of talent or even in the same business.


  8. Least Favorite Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at kgb part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You are able to pick up extra hours...
    Nice supervisors. Great Trainers.

    Cons

    There are no assigned desks. Even on your breaks and lunches, you cannot leave your things at a desk. Finding one, on a busy day can be a pain. Was supposed to be a customer service position, but unable to provide customer service, because the calls are so rushed. Horrible pay right off the bat, (but it increases if you are fast, without many errors.) During the interview,and in training, you are told that it's a full time job, but, you barely get 30 scheduled hours.


  9. Helpful (1)

    A Really bad place very dishonest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Pharmacy in Lubbock, TX
    Former Employee - Customer Service Representative Pharmacy in Lubbock, TX

    I worked at kgb part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Medical Very EAsy to get hired

    Cons

    They will do a mass hring starting around Sept to to work the busy months Jan and Feb, then will find a reason to get rid of you (they do not need people after that. The turn over is out of this world, I mean I havenever seen anything like it. It has to be 90% new every three months. Never been treated with such dis respect. Huge drug problem (bought and sold)

    Advice to Management

    They would never listen to an employee anyway. They really treat people bad, Need to have upper Management take a real look at the local level.You get what you pay for, and you it starts at 7.75 / hour


  10. Helpful (1)

    Meh

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Help Desk in Lubbock, TX
    Former Employee - Pharmacy Help Desk in Lubbock, TX

    I worked at kgb

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Health Benefits are very good but that's about it.

    Cons

    McDonalds of call centers. Horrible pay for level of responsibility. Max pay is 9.00 after 90 days no higher. Senior Management makes .50 more an hour.
     Sweatshop with extremely tight rules and no leeway. If you're late 1 minute, it's an automatic writeup. 3 offenses and you're fired. They hire enormous amounts of people with a turnover rate of 80-85 percent within the first 6 months. No drug testing--employees are high and drunk at work. Feels like a daycare.

    Advice to Management

    You don't care about your good employees-thus they go other places to work and you're stuck with low level, uneducated and illiterate agents handling prescription overrides for doctors? You will eventually lose your contract when word spreads and the hiring pool goes dry.


  11. Only work there if desperate, it is a Temp job at best in Lubbock

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lubbock, TX
    Current Employee - Customer Service Representative in Lubbock, TX

    I have been working at kgb

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Medical (if you can hang in there 90 days)

    Cons

    VERY VERY high turnover, and the pay is was lower than other call centers. Atmosphere is negative and depressing, You should only count on this as a temp job if you are desperate enough to work there.

    Advice to Management

    If the spenf on the revolving door of training new people non stop was spent on keeping the employees you have, you would save money on training, and improve qualiity.



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