lululemon

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lululemon Reviews

Updated February 18, 2015
Updated February 18, 2015
28 Reviews
1.0
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Laurent Potdevin
28 Ratings

Review Highlights

Pros
  • They are very health focused and you get two free fitness classes a week at a local studio (in 35 reviews)

  • flexible arrangements and decent work-life balance (in 14 reviews)


Cons
  • poor scheduling inhibits intended "work-life balance" (in 17 reviews)

  • Upper management is very disconnected from what happens at a store level (in 9 reviews)

More Highlights

28 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    the good, the bad, and the brutal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at lululemon full-time (more than a year)

    Pros

    you get to work with other yoga people, which is great because you get to know so much of your community. you also get a discount, which helps if you are are yogi, crossfit runner, or yoga teacher. the majority of people at your store are usually inspiring and awesome.

    Cons

    whatever the company is doing at their headquarters is totally different than what happens at the store. they are in serious denial about what it is like to work on the ground. they say they want feedback, but if you actually give it, they don't really want to hear it, or you get in trouble. they celebrate themselves constantly, but where are the real benefits? the company is endlessly focused on "pipeline" and "successors" and making lululemon a career... except they pay on the very low spectrum of retail pay, especially for what is asked of you. if you think you're going to move from a store level to a corporate level, that's a joke. there is almost no movement from store to the SSC, because the upper echelon makes it really clear that your value is only in speaking well about the company, and you are definitely a looking down upon. regional managers talk down to you and barely get to know you. they are not in reality about the fact that poor pay, no growth, disrespect and placating teams with empty promises does not a career make. nor does it make a business worth committing yourself to... especially when you are going to be working all hours of the day and night, working without getting paid, and never seeing any real changes made above the store level.

    Advice to ManagementAdvice

    check yourself. the dissent is getting louder and louder, and the real yoga community is seeing your true stripes. put your money where your mouth is and start really listening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    KeyLeader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Leader
    Former Employee - Key Leader

    I worked at lululemon full-time (more than a year)

    Pros

    Great Health/Workout access and really great environment at first. They hire some cool people- friends for life.

    Cons

    Typical corporate company: feels like a sorority with passive aggressive techniques from upper management, using lingo as a double edge sword. Not all lululemon stores have this environment but they use goals as form of promotion. Interview process within company is unprofessional and manager uses schedule against people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 6 people found this helpful  

    brainwashing, cult-like and you're dispensable!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at lululemon full-time (more than 3 years)

    Pros

    if you happen to have a good team, you get to work with friends who become your family.

    Cons

    there are many. to name a few:
    - there are almost no benefits. there is no 401k, no paid leave, no paid maternity leave, no stock share unless you are a store manager. Canadian women get a full-year of paid maternity leave, but not American women.
    - they don't care about bending the law. we had a young guy who had Tourette's who was hired at the store. he was then summarily fired for being "disruptive" and "making the guests uncomfortable". let that sink in.
    - they tell you they care about you; and they 100% DO NOT. there are no sick days. if you are sick, it's your fault for not "being in choice about your own life balance". our store didn't have hot water for 3 years. sometimes there wasn't heat. emergency exits were always blocked even though we told our regional manager several times. on snow days when it was hazardous to get to the store, we were asked which was more important: money or a snow day? we got in trouble for asking to be closed on thanksgiving. and any damages or returns at your store? That's comes RIGHT out of your goals and eventually, your paycheck.
    - if you're smart, be prepared to shut your mouth and keep it that way. this company isn't about intelligence, it's about falling in line. if you see something... don't say something. the most valued employees were the ones that took it, smiled, and kept quiet, even when messed up things happen behind the scenes, like: hundreds of hours worked off the clock, employees being disciplined for things that never happened, harassment, employees being hospitalized for work that should have been on the clock, etc. The main way to move up in the company? Never point out the reality of any situation. Quiet day? Well that's on YOU because why were you "out in the community" on your off days? Didn't get paid the right amount? You should have known right away, and your emails or phone calls getting lost is also your fault. Pointing out mistreatment in the workplace? Why are you so negative and "below the line"?
    - It's 100% a cult. educators, for the most part, have it easy. key leaders and above, be prepared to have every aspect of your personal life dissected and analyzed. know that what happens in your personal life is absolutely in your reviews and feedback, because part of your job description is "being in relationship".

    Advice to ManagementAdvice

    my advice is to regional managers, area managers, SSC and above: you are NOT in touch with what goes on at a store level, or if you are, know that you are building a company and a reputation for cruelty, mistreatment, and abuse. stop all this "personal responsibility" nonsense when it comes to actually treating your people like people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Cult-like Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at lululemon full-time

    Pros

    Decent health benefits, yoga classes paid for, quality merchandise

    Cons

    Lack of communication, unorganized upper management that lack experience, constant negative feedback dressed up as being "helpful" and "supportive". Constantly pushed to take part in what they call a "wellness program" called Landmark which in actuality is a cult-like pyramid scheme with an overall negative perspective of human interactions.

    Advice to ManagementAdvice

    Just because someone doesn't consider themselves to be a "yogi" doesn't mean they aren't good at their job

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    East Coast Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Cherry Hill, NJ
    Current Employee - Store Manager in Cherry Hill, NJ

    I have been working at lululemon full-time (more than 3 years)

    Pros

    Innovative and fun company. Great product.

    Cons

    Upper management isn't in the same page. From week to week it varied with regional and corporate leaders. Conflicting leadership makes it difficult to run a store with confidence. A bit of entitled attitudes from those in Vancouver and those now working on the East Coast from the corporate office. You must oblige to all development plans and say yes or you will be an outcast and never promoted.

    Advice to ManagementAdvice

    Hire more mature managers and promote from within. Listen to your managers on the East Coast. They know what is happening there. Communicate!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at lululemon

    Pros

    The discount is the only major pro, in my opinion.

    Cons

    The sorority culture at lululemon was very stressful. The stated values are in complete contrast with how management actually behaves. Unfortunately while I was there I saw the majority of the most promising people, the people who were most in line with what they claim to value, quit due to frustration with a catty work environment. Meanwhile, dominating, hypocritical, and superficial employees were promoted quickly. Also, the opportunity for growth with the company was grossly misrepresented. All of the above was an unfortunate discovery for those who signed on because they they thought it would be a yogic environment filled with opportunity; especially given that most of the people I knew there had taken HUGE pay cuts to be there. In spite of what their culture documents say, it is nothing more than a retail job and a bad one at that.

    Advice to ManagementAdvice

    If regional management spoke to lower level employees regularly they would probably hear the same stories about in-store management. The feedback would be helpful I think. Issues can't get resolved in-store because it's easy to get bullied into submission there due to the loyalties.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Don't Drink the Koolaid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lululemon Educator
    Former Employee - Lululemon Educator

    I worked at lululemon part-time (more than a year)

    Pros

    Free yoga
    Can't think of anything else

    Cons

    Corporate culture is gross
    "Goals" are really just a way for management to focus on your "opportunities"
    Landmark is a cult

    Advice to ManagementAdvice

    Have more hands on oversight of local management, new manager made work environment TERRIBLE but they took credit for everything that was working and blame shifted for everything else

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Rampant Inauthenticity and Hypocrisy Due to Unqualified, Immature Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Palo Alto, CA
    Former Employee - Educator in Palo Alto, CA

    I worked at lululemon part-time (less than a year)

    Pros

    -free fitness classes
    -fun coworkers
    -good discount

    Cons

    -incredibly unqualified and inept managers
    -gossip masked as "feedback"
    -company "manifesto" lacks substance due to inconsistent implementation
    -poor scheduling inhibits intended "work-life balance"
    -cult-like atmosphere
    -rampant favoritism prevents advancement of more qualified, harder working employees
    -strict interaction guidelines and overall policies hinder guest experience
    -general lack of professionalism among those in higher positions
    -lack of clarity and transparency regarding guidelines for advancement
    **if you are in any way educated, mature, or self-assured, RUN.

    Advice to ManagementAdvice

    Be more in-tune with what's happening in each retail store. Perhaps even clean house and externally hire more qualified store managers. This is a company, not a high school clique.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Educator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Santa Barbara, CA
    Former Employee - Educator in Santa Barbara, CA

    I worked at lululemon full-time (less than a year)

    Pros

    free work out classes in your area, discount on clothes

    Cons

    ooo where to start.. At first it is fun and you do meet some nice people, but then you realize how cultish it is. I worked there as an educator. I worked super hard and was the only member of the staff that got acknowledged in the review by a secret shopper, for being helpful and knowledgeable about the product. A secret shopper is someone from lululemon corporate that comes into the store under cover to rate it... anyways I never got a good employee review after that, never acknowledged by my manager by that, because I didn't drink the lululemon "Kool-aid." If you come to work excited, ready to work hard, and with a good attitude it gets you know where. You have to be that and work on learning to be super fake and tell your manager that you want to go to Landmark someday... Landmark is a weekend retreat away, where you aren't allowed any contact with family and friends, and they pretty much tell you your life is terrible and you are a failure, then they proceed to build you up... weird huh? yea I thought so too.. That's why I never wanted to go....lululemon tends to forget that it is a RETAIL store. They think they are the next Dr. Phil or Oprah or something... it's real weird...

    Advice to ManagementAdvice

    You say you care about feedback from ALL employees, but that is not the experience I had. I gave a lot of feedback from improper treatment and negative experiences I had with key leaders and managers, and management ALWAYS took the side of the person above me. Very unprofessional and very hypocritical regarding lululemon "loves and appreciates" feedback... yea that's not the case.

    Disapproves of CEO
  11. 1 person found this helpful  

    If you aren't a twig, you won't move up...They'll move you out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Pittsburgh, PA
    Former Employee - Educator in Pittsburgh, PA

    I worked at lululemon full-time (less than a year)

    Pros

    - Easy interviewing process
    - Employee discount
    - Free fitness classes

    Cons

    - Micromanagement
    - You need to "drink the Kool-Aid" to fit in
    - Little to no quality training

    Advice to ManagementAdvice

    I won our first sweat challenge. I made sales over $1k multiple times---But because they took longer than 13 seconds, I got written up for them. Despite great sales, high community involvement, I was not moving up. Goal-centric environment doesn't work if one of your goals is to lose weight. I accomplished my goal within the first month, but still felt "tossed aside" for not being a seasoned yogi or diehard crossfitter.

    Increasing goals to invigorate poor sales results doesn't motivate a staff...it de-motivates them because they lose their incentive. In a lot of ways, lululemon puts a carrot out in front of all the employees but rarely delivers. I can see why the CEO is stepping down for not "fitting in", as I can certainly relate from my short experience with this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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