lululemon

  www.lululemon.com
  www.lululemon.com

lululemon Reviews

Updated November 7, 2014
Updated November 7, 2014
239 Reviews
3.5
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Laurent Potdevin
27 Ratings

Review Highlights

Pros
  • They are very health focused and you get two free fitness classes a week at a local studio (in 35 reviews)

  • flexible arrangements and decent work-life balance (in 14 reviews)


Cons
  • poor scheduling inhibits intended "work-life balance" (in 17 reviews)

  • Upper management is very disconnected from what happens at a store level (in 9 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1.  

    East Coast Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Cherry Hill, NJ
    Current Employee - Store Manager in Cherry Hill, NJ

    I have been working at lululemon full-time (more than 3 years)

    Pros

    Innovative and fun company. Great product.

    Cons

    Upper management isn't in the same page. From week to week it varied with regional and corporate leaders. Conflicting leadership makes it difficult to run a store with confidence. A bit of entitled attitudes from those in Vancouver and those now working on the East Coast from the corporate office. You must oblige to all development plans and say yes or you will be an outcast and never promoted.

    Advice to ManagementAdvice

    Hire more mature managers and promote from within. Listen to your managers on the East Coast. They know what is happening there. Communicate!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    A strong company "culture" that often turns into bullying, abuse and violation of employee rights. High stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at lululemon full-time (more than 3 years)

    Pros

    - Benefits are pretty standard.
    - The educators, key-leaders and assistant managers (and occasionally store managers) are usually very fun, interesting, creative and driven people. You get to spend you day with a close knit group who often become your close friends.
    - Through working in the community, you get to meet some amazing and inspiring instructors.

    Cons

    - There are lots of unwritten and unacknowledged expectations to work outside scheduled hours, and to be "ON" every single minute of every day. Managers often work far more than what they are scheduled for, even though all employees are hourly and rarely clocked in for all hours worked.
    - The culture, which could be amazing, often gets misinterpreted and turns into psychological warfare. What its like to work at corporate is vastly different from what gets translated down to the store level. Its know across stores that educators hate the culture, do not understand it, and don't really love their jobs.
    - The company DOES NOT support its people. There's always some token pats on the back, but as a company, the politics behind the guest always being right, looking good to the public, and the bottom line always outweighed supporting the people in stores. The customer was ALWAYS right, even when they bordered on abusive.
    - There are so many employee rights violations its crazy. Skipping breaks, discrimination, punitive retaliation, OSHA and fire safety violations, the list goes on. There was bullying, ADA violations... I could keep going.
    - In terms of regional management, I've never met a more nasty, self-indulgent and spoiled group of women. Most of them actually have very little HR and people management experience, and lots of "training" aka no previous jobs and lots of indoctrination into lululemon "culture". There is VERY little upward mobility, and its more like survivor than based on merit or intelligence. outwit, outlast, out-fake-positivity, etc.
    - Low pay. lowwwwww pay. for what you do, its a joke. expect to be working every hour of your life.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at lululemon

    Pros

    The discount is the only major pro, in my opinion.

    Cons

    The sorority culture at lululemon was very stressful. The stated values are in complete contrast with how management actually behaves. Unfortunately while I was there I saw the majority of the most promising people, the people who were most in line with what they claim to value, quit due to frustration with a catty work environment. Meanwhile, dominating, hypocritical, and superficial employees were promoted quickly. Also, the opportunity for growth with the company was grossly misrepresented. All of the above was an unfortunate discovery for those who signed on because they they thought it would be a yogic environment filled with opportunity; especially given that most of the people I knew there had taken HUGE pay cuts to be there. In spite of what their culture documents say, it is nothing more than a retail job and a bad one at that.

    Advice to ManagementAdvice

    If regional management spoke to lower level employees regularly they would probably hear the same stories about in-store management. The feedback would be helpful I think. Issues can't get resolved in-store because it's easy to get bullied into submission there due to the loyalties.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Don't Drink the Koolaid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lululemon Educator
    Former Employee - Lululemon Educator

    I worked at lululemon part-time (more than an year)

    Pros

    Free yoga
    Can't think of anything else

    Cons

    Corporate culture is gross
    "Goals" are really just a way for management to focus on your "opportunities"
    Landmark is a cult

    Advice to ManagementAdvice

    Have more hands on oversight of local management, new manager made work environment TERRIBLE but they took credit for everything that was working and blame shifted for everything else

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Rampant Inauthenticity and Hypocrisy Due to Unqualified, Immature Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Palo Alto, CA
    Former Employee - Educator in Palo Alto, CA

    I worked at lululemon part-time (less than an year)

    Pros

    -free fitness classes
    -fun coworkers
    -good discount

    Cons

    -incredibly unqualified and inept managers
    -gossip masked as "feedback"
    -company "manifesto" lacks substance due to inconsistent implementation
    -poor scheduling inhibits intended "work-life balance"
    -cult-like atmosphere
    -rampant favoritism prevents advancement of more qualified, harder working employees
    -strict interaction guidelines and overall policies hinder guest experience
    -general lack of professionalism among those in higher positions
    -lack of clarity and transparency regarding guidelines for advancement
    **if you are in any way educated, mature, or self-assured, RUN.

    Advice to ManagementAdvice

    Be more in-tune with what's happening in each retail store. Perhaps even clean house and externally hire more qualified store managers. This is a company, not a high school clique.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Educator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Santa Barbara, CA
    Former Employee - Educator in Santa Barbara, CA

    I worked at lululemon full-time (less than an year)

    Pros

    free work out classes in your area, discount on clothes

    Cons

    ooo where to start.. At first it is fun and you do meet some nice people, but then you realize how cultish it is. I worked there as an educator. I worked super hard and was the only member of the staff that got acknowledged in the review by a secret shopper, for being helpful and knowledgeable about the product. A secret shopper is someone from lululemon corporate that comes into the store under cover to rate it... anyways I never got a good employee review after that, never acknowledged by my manager by that, because I didn't drink the lululemon "Kool-aid." If you come to work excited, ready to work hard, and with a good attitude it gets you know where. You have to be that and work on learning to be super fake and tell your manager that you want to go to Landmark someday... Landmark is a weekend retreat away, where you aren't allowed any contact with family and friends, and they pretty much tell you your life is terrible and you are a failure, then they proceed to build you up... weird huh? yea I thought so too.. That's why I never wanted to go....lululemon tends to forget that it is a RETAIL store. They think they are the next Dr. Phil or Oprah or something... it's real weird...

    Advice to ManagementAdvice

    You say you care about feedback from ALL employees, but that is not the experience I had. I gave a lot of feedback from improper treatment and negative experiences I had with key leaders and managers, and management ALWAYS took the side of the person above me. Very unprofessional and very hypocritical regarding lululemon "loves and appreciates" feedback... yea that's not the case.

    Disapproves of CEO
  8. 1 person found this helpful  

    If you aren't a twig, you won't move up...They'll move you out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Pittsburgh, PA
    Former Employee - Educator in Pittsburgh, PA

    I worked at lululemon full-time (less than an year)

    Pros

    - Easy interviewing process
    - Employee discount
    - Free fitness classes

    Cons

    - Micromanagement
    - You need to "drink the Kool-Aid" to fit in
    - Little to no quality training

    Advice to ManagementAdvice

    I won our first sweat challenge. I made sales over $1k multiple times---But because they took longer than 13 seconds, I got written up for them. Despite great sales, high community involvement, I was not moving up. Goal-centric environment doesn't work if one of your goals is to lose weight. I accomplished my goal within the first month, but still felt "tossed aside" for not being a seasoned yogi or diehard crossfitter.

    Increasing goals to invigorate poor sales results doesn't motivate a staff...it de-motivates them because they lose their incentive. In a lot of ways, lululemon puts a carrot out in front of all the employees but rarely delivers. I can see why the CEO is stepping down for not "fitting in", as I can certainly relate from my short experience with this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    lululemon athletica was sexist and had a cult-like culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Corte Madera, CA
    Former Employee - Assistant Manager in Corte Madera, CA

    I worked at lululemon full-time (more than 3 years)

    Pros

    Complimentary fitness benefits and culture promotes good health.

    Cons

    Sexism in the workplace and limited advancement opportunities.

    Advice to ManagementAdvice

    Do right by your people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    will make you a luculocolulemon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at lululemon full-time (more than an year)

    Pros

    Get a discount on clothing

    Cons

    Employees are underpaid, overworked, with no work/life balance. The company culture is a huge brilliant marketing scam that brainwashes their employees. Fits the stereotypical 'fitness industry' model where management is immature, young, and easily influenced.

    Advice to ManagementAdvice

    Wake up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great example of a fast growing company that promotes unqualified people into management positions in order to scale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Educator in Leawood, KS
    Former Employee - Educator in Leawood, KS

    I worked at lululemon full-time (less than an year)

    Pros

    Discount on clothes
    Work in a high-end area/location
    Get paid somewhat higher than normal retail clothing stores
    Great quality of clothing (most of the time…. besides the whole shear pants issue that happend this last year..)

    Cons

    The pressure to meet daily, weekly and monthly sales goals is to intense.

    One of the many benefits of partaking in yoga and exercise is that it allows for an individual to be able to disconnect from the everyday stresses of life. How can a person disconnect from these everyday stresses, when they're told by management to talk about lululemon clothing at yoga studios and exercise classes? Even if the company pays for your yoga or work-out class, it's psychologically unhealthy and counterproductive to have the overall goal to increase sales of the store. Especially when you have to attend these classes on your own time, with your own gas money and drive all over the city.

    Store managers yearly bonus are greatly determined by what sales goals the store as a whole meets. This naturally creates an unhealthy work environment that causes store managers to make employees attend a certain number of work-out class per week in order to spread "brand awareness" which then correlates to their lovely yearly bonus. And of course, all while having a fake and happy smile on.

    The HR department will listen to you if you have a problem or issue, but they will do nothing after the phone call to try and solve the issue further.

    If a new store is opening in a nearby city, they will often promote and transfer people from an existing store to the new store. This is often done a very quick fashion and most of the time the people who are getting promoted lack any real sense of leadership or true management training. There's to many recent college graduates who majored in something irrelevant to business that get promoted to quick because there's no one else to fill the position.

    Part of lululemons "culture" is promoting entrepreneurship internally, but most of the managers have no idea what entrepreneurship is about, nor do they want to learn more about it. Knowing what entrepreneurial behavior is and being able to spot it out in an employee and then reward that behavior is a VERY VALUABLE ASSET to grow a company. But, obviously since the managers have absolutely no knowledge about entrepreneurship, they wouldn't be able to notice it.

    Save your soul, energy and intelligence and don't work at this company.

    Lululemon is sunshine and rainbows on the outside, but also fake and ignorant on the inside.

    Advice to ManagementAdvice

    Read the book "Conscious Capitalism" by John Mackey. Or just read in general.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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