lululemon

  www.lululemon.com
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lululemon Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.3 198 reviews

85% Approve of the CEO

(no image)

Laurent Potdevin

(13 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • They are very health focused and you get two free fitness classes a week at a local studio(in 32 reviews)

  • Stock options, great discounts on quality apparel, lots of free yoga classes(in 26 reviews)


Cons
  • poor scheduling inhibits intended "work-life balance"(in 13 reviews)

  • Upper management is very disconnected from what happens at a store level(in 6 reviews)

34 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Preached = culture, actions = complete opposite

    Key Leader (Former Employee) Dallas, TX

    ProsDiscount
    Free Workouts
    Bonus commission
    Idea of culture is nice
    In store literature

    ConsLeadership = mediocre
    Need to be very malleable for promotion
    Your feedback is encouraged, but reality is, it's just a means to use what you say to plan your demise (muahaha)
    Expected to go above and beyond without compensation
    Idea of culture is nice but was never executed

    Advice to Senior ManagementGrow up. Do what you preach.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Bottom line: this is a cult.

    Key Leader (Former Employee)

    ProsGreat discount, although you will lead to you spending way too much money on clothes that you really don't need.

    ConsSurprise, surprise, it's a cult. If you're in, you'll go far. As soon as you decided you aren't 100% down! expect to get fired after a few FFIs.

    Advice to Senior ManagementNo advice. This company is going nowhere good.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Not a kool aid kid

    Anonymous Employee (Former Employee)

    ProsStock options, great discounts on quality apparel, lots of free yoga classes

    ConsPoor leadership in the management role made for an unpleasant and unprofessional experience.

    Advice to Senior ManagementThe self development coaching can get too personal and emotionally draining week after week which creates an uncomfortable, unhealthy and exhausting work environment. It is not ethical to pressure an employee into "sharing" personal struggles at work meetings on a weekly basis in order to have an amateur life coach try to analyze and fix them. Managers are not licensed psychotherapist and should be cautious of how deep they pry into an employees psyche and private life as they could do more damage than good. lululemon should provide regular access to a real life coach or certified psychologist if this intense self reflection is truly an important piece of their development culture.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • No Opinion of CEO

     

    If you want an excellent example of trying to move up in a company and failing...

    Educator (Former Employee)

    ProsMy coworkers were wonderful people, and free yoga! Personal and professional development was good, though the Landmark Forum is COMPLETELY NUTS.

    ConsTrying to move up in the company. I have 2 higher degrees (BA and MA) in a field that would allow me to move up in any apparel company, and it was my dream to work in HQ at lulu. But for some reason I wasn't able. I financed a trip myself to canada and visited/shadowed the team I wanted to eventually be on, networked, sent emails, communicated with my store manager, applied to the position I wanted, etc. I was part time at lulu & had a 2nd job relevant to my eventual dream job, but always expressed a desire to become full time at lulu on the store level in an effort to eventually move up to my dream job there. After a year and a half in this situation, I couldn't even even achieve full time status in the store; in fact, there were newer employees than I that were given full time status before me. I GAVE UP and now work in HQ at a different apparel company. Looking back, it's hard to fight the feeling that I wasted a year and a half working there for nothing...

    Advice to Senior ManagementHear the needs of the educator: this is THEIR JOB. The store is not your castle and this isn't serfdom. You owe them more than 1 shift a week. Support them in their goals, ESPECIALLY if they want to work up in the company and ESPECIALLY if they are excessively qualified. If you promote someone with less seniority, give feedback to others who were interested in that were not promoted on why they weren't and what they can do to get the promotion-- and then live up to what you say. My management team were wonderful people outside of the store, but there were flaws in the workplace.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great Ideas, Horrible Practice

    Educator (Former Employee)

    ProsIt was enjoyable to work with fellow educators because I felt we were all of a similar mindset: goal oriented, fitness loving, fun, etc. The perks they offered us were nice as well, such as the gym classes and the discount at their stores.

    ConsUnfortunately, the pros do not outweigh the cons; though I never had a problem dealing with employees at my level, once you moved up to the next rung there were serious issues. There's no accountability in terms of what the key leaders or assistant managers might be doing that you have a problem with (very "who watches the watchmen" sort of deal). Like many have said here, most - if not all - of your managers are in their mid-20s and it shows. They tout work-life balance as something that they strive for, but honestly, if you're not showing your face and making your presence known/chumming it with upper management, you will be cast aside. Many people felt that hours were given based on preferential treatment, and not on actual needs as displayed by the employees. Compensation, though higher than the average rate, was still very little, and with such volatility in how many hours you might be receiving, it was often stressful not knowing how much income you might actually be receiving. Furthermore, they expected you to often come much earlier than your shift, which is understandable; however, receiving negative "feedback" for arriving not early enough by their standards was difficult to comprehend, especially when many people could not sustain a living simply by working at Lululemon, and required other forms of employment to maintain an adequate standard of living.
    Power plays were definitely a thing here, and that might come from the fact that management was just a couple years older than the average educator. This became especially apparent when after working under various managers; because no one was in charge of the managers, often working under one of their shifts meant that you would do things their way, which often undermined the work of another manager. But it didn't matter, because there was no one there to hold them accountable for their actions. Innovation, like the work-life balance, was constantly encouraged, so long as you didn't annoy anyone in management. Finally, as many other have said here, management constantly doled out what they termed "feedback", which more often than not felt like a way for them to undermine your work and/or paint you as a bad employee. If there was something that they didn't particularly like that you did, they would make sure to make a note of it so that other managers could see your "shortcomings". In the end, there was not much wiggle room for the creativity that they talked about so freely; it was often best to put your head down, make few suggestions, and do the task at hand (or, if the store was empty and there was nothing to do, pretend that you were doing something).
    This is all unfortunate, because although I did enjoy my time there as a whole, it became very apparent that unless I wasn't completely willing to bow down to the culture and drink the Lulu Kool-Aid, then I would forever be considered an outsider.

    Advice to Senior ManagementAllow for innovation and creativity from the educators without taking the offensive, or reacting as if they are attempting to undermine your authority. More often than not, they are simply trying to help and show that they are committed to making the workplace more successful.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Lululemon is fun if you need something for the time being but as a career forget it.

    Key Leader (Former Employee) Carlsbad, CA

    ProsThey pay for you to workout and you meet a ton of people. It's a great launching pad because you will be thrown into a crazy network of people not to mention get to know many wealthy guests who are regulars at the store. The culture of the brand is very positive and good for writing down your goals.

    ConsChallenges are that it's mostly women who work at the store which can be overwhelming at times. Depending on your store there can be major drama. Other things include super clickiness or even personality differences can be an issue of wether or not you can move up to your next role. If they like you, then you can move up. Also they document every little thing about you in this book and watch for patterns they want to fix about you. If you sense that you are not liked by management watch your back because they will write down anything they can in this book and talk about it in there management meetings and then figure out ways they can fire you.

    Advice to Senior ManagementThey are pretty good about getting you your time off by seniority. You automatically get 2 weeks paid but it is not payed to you while you are away but put into your pay as a percentage. You will probably only get either a saturday or a sunday off but good luck ever getting both off. You usually have to scramble to get someone to cover you on one of those days if you want a weekend off. They do offer health and dental benefits to the full timers which is nice.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Hypocritical Culture

    Educator (Former Employee) New York, NY

    Prosdiscount on clothes, comp'd exercise classes, some of the team members were great

    Consmanagement was hypocritical, terrible people culture despite priding themselves on it, felt like if you weren't part of the 'cult' then you weren't going to succeed. I think it might've just been the manager and assistant manager at the location i worked at ( NYC, huge volume store...a lot of pressure to sell), as I've spoken to people who worked at lulu in other more low-key locations/states and their experience sounded very different.

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great for the first 3 months

    Educator (Current Employee) Boston, MA

    ProsFree yoga, great discount, fun activities outside work

    ConsCult-like mentality that gets more intense as time progresses, extreme expectations outside work (mostly retaining to "living" the lululemon culture)

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They aren't rated as a top company to work for for a reason...

    Lululemon Educator (Current Employee) San Jose, CA

    Prosfree yoga! discount on yoga apparel! ... some pretty funny guests experiences.

    ConsWhere to begin? If you aren't immature, unprofessional, prepare to be forgotten or if you are any of those prepare to be attacked. If you mind your own business and have no desire to move up in the company - good for you! but If you do want to make a name for yourself, a difference within and in the surrounding community, prepare yourself to kiss somebodys behind. Whose best friend will you be? who will you spend every second outside of work drinking wine with and gossiping with?? haters hate and its the culture. leadership of self is never ever displayed and consistency and commitments are only made to those that are favored by any management. Sucks. but its the whole truth - especially since I went to HR, Regional and area manager and they still did nothing until the management team decided to tell their side of the story, only then did they take action. yikes. I know what the difference is with listening and actually listening and what morally is right and wrong. Its who you know, not what you do that gets you to your next position. The culture, your goals, you team efforts, your ideas mean nothing unless you have a position of management and a team of followers. Dont be a part of that.

    Advice to Senior ManagementStart really listening by not responding with feedback but looking into things more closely and allowing peoples actions to be seen by more then just one, two managers or just their store. When a group of friends works together, it can cause major issues. when somebody requests a transfer, do it. when they request a second opinion, help them. and most importantly - when they tell you their manager is a bully! Do something immediately.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Backstabbing and two faced management

    Lululemon Educator (Former Employee) Bellevue, WA

    ProsGreat discount on (what used to be) amazing quality clothing

    ConsIf you want a repeat of high school, you'll find it here. I was older than most of the other educators AND management, and I was mid twenties, and wow was that made clear! I also have children and was a single mother at the time, going to classes outside of work was pretty close to impossible, and I was constantly being questioned about my lack of commitment. I also didn't feel the 'cheerleader' mold, but in no way am i unfriendly or unapproachable, and found it hard to maintain the constant fake smile I was encouraged to withhold. My manager took it upon herself to hire personal friends and make them key leaders with no experience, over many of us who had worked there for over a year. Management and keyleaders were usually found sitting in our back room or outside of the store gossiping. I was eventually accused of having a bad attitude (which was the same laid back and quiet ('bad') attitude i had for 2 years of employment there. I was written up for a completely vague reason which i never understood. The manager lied to my face when i arranged a meeting with her, telling me she had no idea about my write up or the reason behind it. I was fired days later, with her signature on the paperwork. Lucky me, i was then the unemployed single mother who desperately needed to keep that job, exasperated because i was essentially fired by a clique straight out of Mean Girls. I didnt want to sit with you, anyway.

    No wonder this company is going to sh*t.

    Advice to Senior ManagementYour company is being run by bossy, fake, and extremely unprofessional managers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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