View All num of num Add Photos Progress Energy Florida www.progress-energy.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 15 Reviews 26 Salaries 6 Interviews Follow Add Interview Follow Add Interview Interview Question Customer Service II Interview Clearwater, FL Progress Energy Florida "Name a time that you did not handle a customer in the right way. What happened and how would you do things differently?" Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I told them about a customer who was very very rude to me and told me I'm not the most knowledgeable person on this planet lol and she applied for a credit card and was rejected immediately. The customer thought I did that personally to her and I said "I apologize. Is there anything else I can do for you?" I told them I probably was a little too short because I was tired and dealing with the stresses of life and that wasn't me. I could have handled that a little bit better and could have elaborated more on being apologetic and that I would definitely change that if I could go back. They loved my answer. Interview Candidate on Nov 22, 2012 Interviews > Customer Service II > Progress Energy Florida Add Answers or Comments To comment on this, Sign In or Sign Up.