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Interview Question for Customer Service Representative at T-Mobile:

Oct 25, 2011

(Not really difficult if you have experience) How would you de-escalate and angry caller that is calling about a network issue?

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Oct 25, 2011

by Interview Candidate:

Put yourself in their shoes, let them know you understand how they feel. Then give them updates on the network solutions.

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T-Mobile Overview

T-Mobile – Bellevue – “Corporate Headquarters”

Website www.tmobile.jobs

HQ Bellevue, WA

Industry

Telecommunications Services

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32,400+ Employees

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Verizon Wireless, AT&T Wireless, Sprint Nextel

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Interview Question for Customer Service Representative at T-Mobile:

(Not really difficult if you have experience) How would you de-escalate and angry caller that is calling about a network issue?

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