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American Express Customer Service Representative Interview Question

"Tell me a time when you used your communication skills to influence someone’s decision? Tell me about a time when you had to persuade someone to see things your way?"
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Answer

Part of a Customer Service Representative Interview Review - one of 501 American Express Interview Reviews

Answers & Comments

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Was this a work at home position or in the actual call center?
- Interested in knowing on Mar 25, 2013
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This interview was for the actual call center. I also interviewed for the at home customer service position and the interview was pretty much the same...
- Anonymous on Mar 25, 2013
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I applied and received an offer for the work-from-home csr. How busy are you during your shift? How difficult is the training?
- Question on Apr 1, 2013

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