Interview Question

Seasonal Sales Associate Interview

"What would you do if a customer was extremely unhappy with

  a product and wanted a full refund, but was past the refund date?" The answer is, you take it back anyways. Customer Service is very important at J. Crew.
Answer

Interview Answer

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The answer is, you take it back anyways. Customer Service is very important at J. Crew. The customer is always right. They'd rather have happy customers who will return as opposed to losing a customer on account of a refund policy.

Interview Candidate on Nov 9, 2013

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