View All num of num See all Photos J. Crew www.jcrew.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 787 Reviews 968 Salaries 262 Interviews Follow Add Interview Follow Add Interview Interview Question Seasonal Sales Associate Interview J. Crew "What would you do if a customer was extremely unhappy with a product and wanted a full refund, but was past the refund date?" The answer is, you take it back anyways. Customer Service is very important at J. Crew. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ The answer is, you take it back anyways. Customer Service is very important at J. Crew. The customer is always right. They'd rather have happy customers who will return as opposed to losing a customer on account of a refund policy. Interview Candidate on Nov 9, 2013 Interviews > Seasonal Sales Associate > J. Crew Add Answers or Comments To comment on this, Sign In or Sign Up.