Getting an Interview
Getting an Interview
Interviews for Top Jobs at 1-800-Flowers.com
- Seasonal At Home Agent (5)
- Home Agent (4)
- Customer Service Representative (4)
- Customer Service and Sales Representative (2)
- Customer Service Associate (1)
- Sales Agent (1)
- Intern (1)
- Marketing Intern (1)
- Senior Manager (1)
- Florist (1)
- Software Developer (1)
- Director, Business Development (1)
- Sales Service Specialist (1)
- Database Administrator (1)
- Business Analyst (1)
- Copywriter (1)
- Virtual" Call Center Representative (1)
- Seasonaly Delivery Driver (1)
- Grow Performance Coaching Manager (1)
- Temporary/Seasonal Home Agent (1)
- Customer Sales and Service Agent (1)
- Temporary Seasonal Employee (1)
- Customer Service and Sales Representative - Applied June 2002 (1)
- Seasonal Sales and Service Representative (1)
Customer Service Representative Interview
I applied online. The process took 4+ weeks – interviewed at 1-800-Flowers.com (Detroit, MI).
I did a trial of the job by watching a video of what it is like and doing virtual examples of responses to say to customers. I did a questionnaire online, then did a virtual interview where they gave me a list of questions online, had them read off over the phone by a robot, then I had to respond to the questions on that phone call. I completed all steps of the process at home, because this is a 100% work from home position.
- Why is a work-at-home position attractive to you? Answer Question
- Describe a recent situation where you had to handle a dissatisfied and/or angry customer. What did you do? Answer Question
- What is the most difficult situation you have faced with a customer and what was the outcome? How would you handle it differently? Answer Question
- Tell me about a time you had a conflict with a peer or supervisor in a job and how you handled it. Answer Question
Other Interview Reviews for 1-800-Flowers.com
Customer Service Representative InterviewAccepted Offer
I applied online. The process took a week – interviewed at 1-800-Flowers.com.
They will call you after you've scheduled the interview, after a couple of short questions, shift availability, and you will know if you get the position right than and there. You will be sent an email with instructions, detailing hiring info, computer set up, and info in regards to training dates and times once completed.
- None, it's very short and simple. Answer Question
Customer Service Representative InterviewAccepted OfferPositive ExperienceAverage Interview
I applied online – interviewed at 1-800-Flowers.com (Westerville, OH) in August 2013.
Simple and Basic
- Describe a time you had to deal with a unhappy customer Answer Question
Customer Service Representative InterviewDeclined OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at 1-800-Flowers.com in January 2012.
The interview process starts with an online application that leads to a personality test and CSR skills test. This is the most laborous part of the process as it takes you through a simulated program where they teach you a CRM program and have you apply what you've learned.
After you pass this then you get a chance to set an interview, which is fairly straightforward, and the interviewer asks about your customer service background and philosophies, and if you have the technology requirements to work from home.
Everyone is nice that is involved with the process and are there to help you get a chance to work for the company.
This company gets good ratings for a work-at-home job and if you apply early, before the busy season, you have a good chance of working for them and getting decent hours.
- How would you handle an unsatisfied customer? Answer Question
Reasons for Declining
It was to be a part-time job while I finished my last two terms of grad school and I did not have the time to complete set-up process as my last few classes were very demanding.