1-800-Flowers.com Customer Service Representative Interview Questions

Updated Apr 20, 2015
4 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Detroit, MI
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeksinterviewed at 1-800-Flowers.com (Detroit, MI).

Interview

I did a trial of the job by watching a video of what it is like and doing virtual examples of responses to say to customers. I did a questionnaire online, then did a virtual interview where they gave me a list of questions online, had them read off over the phone by a robot, then I had to respond to the questions on that phone call. I completed all steps of the process at home, because this is a 100% work from home position.

Interview Questions

  • Why is a work-at-home position attractive to you?   Answer Question
  • Describe a recent situation where you had to handle a dissatisfied and/or angry customer. What did you do?   Answer Question
  • What is the most difficult situation you have faced with a customer and what was the outcome? How would you handle it differently?   Answer Question
  • Tell me about a time you had a conflict with a peer or supervisor in a job and how you handled it.   Answer Question

Other Interview Reviews for 1-800-Flowers.com

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took a weekinterviewed at 1-800-Flowers.com.

    Interview

    They will call you after you've scheduled the interview, after a couple of short questions, shift availability, and you will know if you get the position right than and there. You will be sent an email with instructions, detailing hiring info, computer set up, and info in regards to training dates and times once completed.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Westerville, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at 1-800-Flowers.com (Westerville, OH) in August 2013.

    Interview

    Simple and Basic

    Interview Questions

    • Describe a time you had to deal with a unhappy customer   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at 1-800-Flowers.com in January 2012.

    Interview

    The interview process starts with an online application that leads to a personality test and CSR skills test. This is the most laborous part of the process as it takes you through a simulated program where they teach you a CRM program and have you apply what you've learned.

    After you pass this then you get a chance to set an interview, which is fairly straightforward, and the interviewer asks about your customer service background and philosophies, and if you have the technology requirements to work from home.

    Everyone is nice that is involved with the process and are there to help you get a chance to work for the company.

    This company gets good ratings for a work-at-home job and if you apply early, before the busy season, you have a good chance of working for them and getting decent hours.

    Interview Questions

    Reasons for Declining

    It was to be a part-time job while I finished my last two terms of grad school and I did not have the time to complete set-up process as my last few classes were very demanding.

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