1-800-Flowers.com Customer Service Representative Interview Questions & Reviews

3 interviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Westerville, OH
Anonymous Interview Candidate in Westerville, OH
Application Details

I interviewed online - interviewed at 1-800-Flowers.com in August 2013.

Interview Details

Simple and Basic

Interview Questions
  • Describe a time you had to deal with a unhappy customer   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for 1-800-Flowers.com

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at 1-800-Flowers.com.

    Interview Details

    They will call you after you've scheduled the interview, after a couple of short questions, shift availability, and you will know if you get the position right than and there. You will be sent an email with instructions, detailing hiring info, computer set up, and info in regards to training dates and times once completed.

    Interview Questions
    Accepted Offer
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at 1-800-Flowers.com in January 2012.

    Interview Details

    The interview process starts with an online application that leads to a personality test and CSR skills test. This is the most laborous part of the process as it takes you through a simulated program where they teach you a CRM program and have you apply what you've learned.

    After you pass this then you get a chance to set an interview, which is fairly straightforward, and the interviewer asks about your customer service background and philosophies, and if you have the technology requirements to work from home.

    Everyone is nice that is involved with the process and are there to help you get a chance to work for the company.

    This company gets good ratings for a work-at-home job and if you apply early, before the busy season, you have a good chance of working for them and getting decent hours.

    Interview Questions
    Reasons for Declining

    It was to be a part-time job while I finished my last two terms of grad school and I did not have the time to complete set-up process as my last few classes were very demanding.

    Declined Offer
    Positive Experience
    Average Interview

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