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T-Mobile Customer Service & Sales Representative Interview Question

I interviewed in Chattanooga, TN and was asked:
"1) Name a time you had an irate customer. What techniques did you use to calm him down and what were the results? 2) Name a time you disagreed with a policy put in place by your supervisor/company and how did you handle it? 3) Name a time you received criticism from a supervisor/co-worker and how did you improve from it? 4) Why do you want to work for T-Mobile?"
Tags: behavioral, role play
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Part of a Customer Service & Sales Representative Interview Review - one of 541 T-Mobile Interview Reviews

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Name a time you disagreed with a policy put in place by your supervisor/company and how did you handle it?
- Interview Candidate on Mar 24, 2014

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