Hilton Worldwide


Interview Question

Front Desk Agent Interview San Juan, PR

A hotel customer thinks your voice is sexy on the phone and

  wants you to come up to his room after your shift is over and give him a massage. What would you say to him.

Interview Answer

2 Answers


I would thank him for the compliment, but let him know that won't be happening, its not in my job description and I don't do extra curricular activities on the job. Is there something else within my job description that you need help with?

Interview Candidate on Nov 8, 2012

If I were you -- I would never say immediately "NO"

but what i would say: I would compliment his remarks and I would apology that my job description does not include his favor but I would suggest him if there is anything else I can help him with. If he keep insisting to visit his room, I would say politely that this is based on our hotel policy that we don't allow employee to visit guest rooms. and I would say good night and have a great day and hang up.

gria87 on Feb 20, 2013

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