Hewlett-Packard Interview Question
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Interview Question for Technical Support Engineer at Hewlett-Packard:
Aug 12, 2010
A user calls and complains that the E-mail he/she is sending does not get to the intended receipients. What steps do you take to investigate and resolve?
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1 of 1 people found this helpful
Aug 19, 2010
This is really a trick question. A user can't call you because there is actually no longer any way for users to actually call HP IT. All of the phone numbers have been removed and replaced with a "self help" tool that will leave the customer running around in circles. Your job is to perfect these tools, so that those pesky customers eventually get frustrated and stop trying to call.
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1 of 2 people found this helpful
by Interview Candidate:
check out /var/adm/syslog/mail.log
execute mailq
get list of destination addresses
send test message from user account to yourself
check out the MX records