ABC Financial Interview Questions & Reviews
Getting an Interview
Customer Care Representative Interview (Neutral Experience)
Interviewed at ABC Financial
Interview Details – There is a three part to the hiring process. There is a seminar and two interviews. This is a work at home position, so they want to make sure that your system is up to par and you have great internet services. Overall its a very easy interview, but make sure you focus or tie everything into customer serivce.
Interview Question – What was the most stressful thing on my job.... Answer Question
Negotiation Details – No Neg.
Help Desk Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at ABC Financial in April 2012.
Interview Details – An HR representative called me and conducted a brief phone interview, then scheduled me for an interview with the hiring manager.
I met with the hiring manager and another help desk representative and answered standard interview questions.
Everyone was very helpful and knowledgeable.
Interview Question – What is the biggest risk you've taken in your career. Answer Question
Travel Technical & Trainer Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at ABC Financial.
Interview Details – Contacted by email, provided with one interview time. Interview was a in group interview setting, completely unexpected. Interview lasted about 45 minutes but wasn't actually interviewed by staff, instead was provided with interview questions to ask another applicant. After interviewing the applicant sitting across from you, the applicant interviewed you and recorded the answers of the sheet provided. You were then asked to briefly talk about the person you interviewed. Afterwards, you were asked to briefly tell something about yourself that was not known. All this happened in front of the interviewers and room full of other applicants.
Interview Question – Ask to give a specific scenario where a customer was upset and how you handled the situation. Answer Question
Customer Service Representative Interview (Neutral Experience; Difficult Interview)
I applied through a staffing agency and the process took a day - interviewed at ABC Financial.
Interview Details – When I started they were using a staffing agency and you were a temp-to-hire, with reduced pay, altered attendance policy and no benefits for 60 days. They mass interview you, with a panel of "judges" from management that rotate between tables asking questions.
Interview Question – I think the most trapping question was, "How often do you feel it is acceptable to absent in a year?" Obviously saying never is unrealistic but anything else makes it seem like you plan to be absent often. View Answer
Data Conversion Manager Interview (Positive Experience; Difficult Interview)
I applied through other source and the process took 2 weeks - interviewed at ABC Financial in March 2012.
Interview Details – The recruiter conducted a resume/application screen and then scheduled interviews with the hiring manager and the current person in the position.
The interview was about 45 minutes, consisting of a candidate presentation of how I would perform the job and fit into the company and team.
The HR recruiter was very helpful and stayed in communication throughout the process.
Phone Representative Interview (Negative Experience; Average Interview)
The process took a day - interviewed at ABC Financial in January 2012.
Interview Details – They asked about strengths and weakness. How I dealt with difficult customer. They asked what my background was. The guy was kind of cocky so I couldn't tell if he was like that or just rude.