ADP Customer Service Representative Interview Questions & Reviews
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Updated May 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 ADP Interviews | Sort by |
Customer Service Representative at ADP
Posted May 11, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 3 months)
There was a personal interview and a group interview. Every interview would be different for the job position. Make sure you look professional, polished, wear fashionable-young looking, but not flashy clothes.
Initial communications and interview process went easily, but took long in between interviews. There were scheduling problems with management interviews. Fast paced, always changing, as all customer service jobs are - no surprise there. Listen to management closely. This will decide if you are well treated.
Interview Questions
Negotiation Details
There was some negotiation within a range. Not much. Take the offer. They pay well.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at ADP
Posted Mar 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took 4+ weeks)
I had an interview via phone and then a skill based test. After I passed both steps, I had an interview with supervisors.
Negotiation Details
nothing
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at ADP
Posted Aug 3, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Apr 2010 in Saint Louis, MO (took 2 days)
This was a very quick, and fairly easy process. The recruiter I talked to was based in a different state, but she was very pleasant. I passed the phone interview and was invited to a face to face, but declined that offer due to a conflict with current job. After eventually seeing the St. Louis office, I regret decling that offer.
Interview Questions
Reason for Declining
Conflict with schedule with other job.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at ADP
Posted Jul 20, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Sep 2009 in Parsippany, NJ (took 5 days)
A very informal one of one interview process. A lot of questions pertaining to customer service. Was told over and over again that its a very demanding job with overtime.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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