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ADP Customer Service Representative Interview Questions & Reviews

Updated Aug 8, 2014
Updated Aug 8, 2014
10 interviews

Interview Experience

Interview Experience

55%
33%
11%

Getting an Interview

Getting an Interview

41%
41%
16%

Interview Difficulty

3.2
Average

Interview Difficulty

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Average

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10 Candidate Interview Reviews Back to all interviews

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed through an employee referral. The process took 4+ weeks - interviewed at ADP.

Interview Details

They may have an opening today, and then you are gone in 60 days due to monthly budgeting cuts.
This is especially dangerous in Tex. with an at will employment contract. A offer of employment is not worth any more than the day it was written.
Interviews are initially provided by typical head hunters, with no knowledge or experience. Say a lot to get their attention and prove your self (if you do not know some one or have family inside the company). That's the only way you get a final interview with the person that matters.

Negotiation Details
No negotiation. They tell you what the job's is scaled at. Take or leave it.
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for ADP

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    They only hire young kids anyone over 40 they will not hire.They opened up an office in the Philipeans and they are hiring workers for under $10000 no experience!! They are terrible an outside company makes mistakes when they hire you.

    Interview Questions
    No Offer
  2.  

    Customer Service Representative Interview

    Anonymous Employee  in  Parsippany, NJ
    Anonymous Employee in Parsippany, NJ
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at ADP.

    Interview Details

    They played mind games throughout the entire interview. The primary interviewer wasn't mentally present, kept playing with her hair, and was very adversarial. The observer, whom I got the distinct sense was the real boss, was much more professional, appeared to listen to and interact with my answers to their questions, and asked insightful followups.

    Interview Questions
    • Call you tell us of one time in your customer service experience about how you dealt with a difficult customer?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Employee  in  Saint Louis, MO
    Anonymous Employee in Saint Louis, MO
    Application Details

    I interviewed online. The process took 2 days - interviewed at ADP in April 2010.

    Interview Details

    This was a very quick, and fairly easy process. The recruiter I talked to was based in a different state, but she was very pleasant. I passed the phone interview and was invited to a face to face, but declined that offer due to a conflict with current job. After eventually seeing the St. Louis office, I regret decling that offer.

    Interview Questions
    Reasons for Declining

    Conflict with schedule with other job.

    Declined Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee  in  Parsippany, NJ
    Anonymous Employee in Parsippany, NJ
    Application Details

    I interviewed online. The process took 5 days - interviewed at ADP in September 2009.

    Interview Details

    A very informal one of one interview process. A lot of questions pertaining to customer service. Was told over and over again that its a very demanding job with overtime.

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I interviewed through a recruiter. The process took 4 days - interviewed at ADP in April 2008.

    Interview Details

    Come through a consultancy, to have a clear picture ad a smooth walk

    Interview Questions
    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at ADP in April 2008.

    Interview Details

    I was referred by one of my friends. I had gone for a walk-in interview. There was an HR round, aptitude test and operations round.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Dartmouth, NS (Canada)
    Anonymous Interview Candidate in Dartmouth, NS (Canada)
    Application Details

    I interviewed through a recruiter. The process took a day - interviewed at ADP in April 2011.

    Interview Details

    I was interviewed by the HR rep and the team leader in my prospective department. There were a series of situational and behavioural questions. Once that interview was complete I met with the Vice President of Client services. It was more of a friendly conversation for her to get to know me. I received a call with my offer later that day. I began working two weeks later.

    Interview Questions
    Negotiation Details
    The offer was firm for an entry level position. There isn't much room for negotiation for this position.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 months - interviewed at ADP in July 2010.

    Interview Details

    There was a personal interview and a group interview. Every interview would be different for the job position. Make sure you look professional, polished, wear fashionable-young looking, but not flashy clothes.
    Initial communications and interview process went easily, but took long in between interviews. There were scheduling problems with management interviews. Fast paced, always changing, as all customer service jobs are - no surprise there. Listen to management closely. This will decide if you are well treated.

    Interview Questions
    Negotiation Details
    There was some negotiation within a range. Not much. Take the offer. They pay well.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at ADP in November 2010.

    Interview Details

    I had an interview via phone and then a skill based test. After I passed both steps, I had an interview with supervisors.

    Negotiation Details
    nothing
    Accepted Offer
    Positive Experience
    Average Interview

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