ADT Security Services Interview Questions

Updated Aug 25, 2015
177 Interview Reviews

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177 Candidate Interview Reviews Back to all Interviews

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  1.  

    ADT-Sales Representative Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at ADT Security Services (Orlando, FL) in April 2015.

    Interview

    Good chance on getting an interview. FULL back ground, very specific about challenges of the field job, very clear about pay structure, very welcoming process, very specific about "no sales no pay". During interview be able to share previous jobs difficulties and how you dealt with them. Overall great conversational format interview.

    Interview Questions

    • How do you feel about 100% commission based pay plan? Tell me about your self? Do have reliable transportation? Do you have a plans on a second job? Do you already have another job? How do feel about selling face to face? What was the most difficult time on the job you ever had? How did deal with it? ...   Answer Question
  2.  

    Small Business Sales Representative Interview

    Anonymous Interview Candidate in Jersey City, NJ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at ADT Security Services (Jersey City, NJ) in March 2015.

    Interview

    The Phone interview was about 30 minutes. It was interactive. Any questions were answered. The compensation plan was overviewed. Then application sent through mail. The face-to-face interview was scheduled after the application was received.

    Interview Questions

    • Can you work on Saturday mornings once a month?   1 Answer
  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at ADT Security Services (Jacksonville, FL) in February 2015.

    Interview

    filled out the app, then I waited 5 business days and I noticed that I had a next step questionnaire to take in my email. Then about 24 hours later I got a phone call to come in and do an 1 on 1 interview and then that next Monday they offered me the job

    Interview Questions

    • What do you do to go above and beyond for a customer? How good are you at solving problems?   1 Answer

    Negotiation

    I didn't really negotiate anything, I just told them that I had some upcoming events that I had already paid for, but that was it.

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  5.  

    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. I interviewed at ADT Security Services.

    Interview

    Seemed okay until hired and promises, like auto reimbursements not kept. You will be asked about your previous skills and sales, however people hired many times have no sales experience.

    Interview Questions

    • Basic, keep in mind, if you show up you will be hired. They will hire anybody it seems.   Answer Question
  6.  

    Sales Interview

    Anonymous Interview Candidate in Langhorne, PA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at ADT Security Services (Langhorne, PA) in February 2015.

    Interview

    The interview was great but they are not paying you a salery to compete against comcast home security system which only charges like a dollar a month in which adt starts at 50 dollars a month for the same

    Interview Questions

  7.  

    Emergency Dispatch Operator Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at ADT Security Services (Knoxville, TN) in February 2015.

    Interview

    Applied online and was called a few days later by recruiter for phone interview. Next day was contacted by local recruiter and sent a typing assessment. Scheduled interview 3 days later after completing the assessment. Had initial interview with recruiter then interviewed with team manager. Pretty laid back interview. Both recruiter and team manager seem like great people

    Interview Questions

    • Name a time when there was an emergency. How did you react?   Answer Question

    Negotiation

    No negotiations

  8. Helpful (1)  

    Account Services Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 6 days. I interviewed at ADT Security Services in January 2015.

    Interview

    First I originally applied for collection when the recruiter called me the nest day being that I didn't have collections experience he did a phone interview for me for account services (billing). The phone interview was on Jan 22,15. I also had to take a typing test before my phone interview. Then I had a interview on Jan 27th face to face interview. I was asked 10 questions what do I know about the job? What experience did I have personally with customer service I was not pleased with and general questions like what did i do at my last job and what did I like most and liked least about my previous job and why was I looking for a job? On Jan 28th I was offered the job

    Interview Questions

    • No question was difficult for me but I didn't think I was going to ask personally when have I experienced bad customer service?   Answer Question

    Negotiation

    There was no negotiation the pay is based on your experience.

  9.  

    Emergency Dispatch Operator Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at ADT Security Services (Knoxville, TN) in January 2015.

    Interview

    The hiring and interview process that I went through was simple for me. I received an email about a week after I put my application in telling me about the company and their benefits. I then received a phone call from the Lead Recruiter who asked me a few questions on the phone and told me a few things about the position I applied for, etc. She then told me that she was going to send me a typing assessment through my email and that once I received it, I was to take it as soon as I could. I proceeded to do so, and then I emailed her telling her thank you and that I completed the typing assessment. Minutes later I received an email back from her telling me that I did great on the assessment and asked if I was available to interview the next day. I went on to interview the next day, I thought it was just going to be with her and then leave and have another interview later on, but I ended up interviewing with the Lead Recruiter and then a Team Manager, and afterwards, the job offer was extended to me, I accepted the offer, and then started my paperwork for my background check, drug test, consent forms, etc.

    Interview Questions

    • The most difficult question I had to answer was, "What three qualities would you say make the best customer service representative?"   1 Answer
  10.  

    Custom Homes Sales Representative Interview

    Anonymous Employee in Somerset, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at ADT Security Services (Somerset, NJ) in January 2015.

    Interview

    Was referred by a friend already with company. Was contacted by a corporate recruiter whom was very friendly and knowledgeable about the position and was able to answer all of my questions in detail. Upon that I was invited to interview with my direct manager, very laid back and conversational rather than intimidating. Told me about the role, and what was expected and from there I was hired the same day.

    Interview Questions

    • Do you have experience with generating your own leads?   Answer Question
  11.  

    Resi Sales Interview

    Anonymous Employee in Birmingham, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at ADT Security Services (Birmingham, AL).

    Interview

    I went to 2 interviews. First interview was basic overview of the company and talked about my past experience and why I felt I would be a good fit. Second interview was role playing and execution of my 30-60-90 day plan.

    Interview Questions

    • How many sells do I plan to get in the first 30 days, 60 days, 90 days and how do I plan to get them   Answer Question

    Negotiation

    Position was straight commission. No need for negotiation.

See What ADT Security Services Employees Are Saying

Adt

  Current Customer Service Representative in Jacksonville, FL

Pros: “Great company to work for, would suggest”“Great company to work for, would suggest” – Full Review

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