AIG Customer Service Representative Interview Questions & Reviews
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Customer Service Representative Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 6 days - interviewed at AIG in March 2014.
Interview Details – Initially contacted by a third party, contacted for a phone interview 3 days later. Phone interview lasted about 15 mins or so, background of company and department, went over my resume and previous experience. In person interview for 4 days later.
Negotiation Details – None
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at AIG.
Interview Details – Apply online. If chosen, you will receive a call and an interview. The questions were basic customer service questions. "What would you do if..." Also, questions focused on tardiness and absenteeism. This is a main issue with AIG Customer Service Rep.
Interview Question – There were no difficult questions. They were all basic questions that required little thought. Answer Question
Negotiation Details – No negotiation. Offer that is cut and dry. 12.00 per hour for full time
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied in-person and the process took a day - interviewed at AIG in April 2009.
Interview Details – The HR rep first gives an overview of the job responsibilities, and gives a tour of the facilities. Then, the applicant sits with a current employee for about a half hour to get an idea of how a typical day would be. This employee assess the applicant on cleanliness, curiosity, attitude, etc. If the applicant is still interested in the position, the applicant meets with a manager for a 1:1 interview. Finally, if the manager is interested in hiring the applicant, they require that the applicant pass a standard typing test. It is not a hard interview, however, it is time consuming and tiring.
Interview Question – Is there a time at your previous employer that you exhibited an exemplary attitude? Answer Question
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