APAC Customer Services Customer Service Representative Interview Questions

Updated Jul 13, 2015
38 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Humble, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ weekinterviewed at APAC Customer Services (Humble, TX) in April 2015.

Interview

Applied online and got a call from the recruiter 2 days later. The recruiter asked me to come in that same day for testing, passed the testing & interviewed for the position. I did a 2nd interview the following today because I was employed at NCO in the past which is now Apac. The recruiter got the okay that i was eligible for rehire, did an interview with a supervisor & was sent to complete a drug test.

Interview Questions

  • Explain when you received good customer service? How do you deal with difficult customers?   Answer Question

Other Interview Reviews for APAC Customer Services

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in La Crosse, WI
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at APAC Customer Services (La Crosse, WI) in January 2015.

    Interview

    Got an email within a day after submitting the application, had a phone interview, then went in for a computer skills and typing test, then had a brief interview with a manager, was very easy and didn't take long. Then had to do a drug test.

    Interview Questions

    • Typical interview questions: Strengths, weaknesses, how you've dealt with conflict between coworkers, a time you provided great customer service.   Answer Question
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Humble, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at APAC Customer Services (Humble, TX) in December 2014.

    Interview

    When they are low on Customer service Reps. They will send out an email to whoever applied online to come in for an interview within the next 2 days from 9am-2pm or if they are just looking for individuals, a lady will call. You go there for the interview and its like 8 other people or more waiting, you sign in and a lady will give you a packet to fill out. Complete it, turn it in and wait for either Eddie or Raul to interview you. I had Eddie. Its not really an interview. All it is, is to go over the job and to get a form to go take your drug test and come back and return it that same day. Also, the drug test clinic be packed so expect to wait at least an hour.

    Interview Questions

    • What is your availability? Can you work holidays? Have you ever had customer service experience? Is your background going to come back clean?   Answer Question

    Negotiation

    No negotiation. $9/hour while in training for 3 weeks. Then you get paid $10/hour.

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at APAC Customer Services.

    Interview

    Applied online- simple application with survey. After playing phone tag with an HR person for a long time (I had a different job at the time, I'm sure this wouldn't have happened if I was available more), I ended up walking into the HR office. I was given an interview on the spot because I was previously contacted by HR. Was hired that day and given a schedule. Very nice process. They have many HR employees and saw me within a half hour. Interview was very straightforward- examples of customer service experience, etc.

    Interview Questions

    • The most difficult question is always words to describe yourself. She asked for three. Be prepared!   1 Answer

    Negotiation

    They offer different pay rates for different programs/clients. Also training pay is different than what will be your salary after training.

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rockford, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at APAC Customer Services (Rockford, IL) in August 2014.

    Interview

    Interview was quick they asked a few questions, then informed of salary, then proceeded with drug test info. You then proceed with taking the drug test at one of the designated locations. Once I submitted the drug test I received a call back the next day stating that I passed my background check as well as drug test from there they told me I got the job and asked me what day I wanted to start I put in my two weeks at my previous job them started at Apac once my two weeks were up then proceeded with a 6 week training course after training you are thrown in with the wolves. I recommend to pay attention in training cause that will he your last help no info will be given from that point on.

    Interview Questions

    • How can you assist in the companies growth? As well as Can you provide a time when you provided great customer service   1 Answer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Greensboro, NC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at APAC Customer Services (Greensboro, NC) in May 2014.

    Interview

    the process was ok, but when you call to see the status and they have not run your background, and by the time they did, you have to retake your drug test..

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at APAC Customer Services (Tampa, FL) in April 2014.

    Interview

    I received an email on 4/9/2014 for Interview Day on 4/10/2014. The first interview was one on one and then I was extended an offer for a Second interview on 4/11/2014 to sit with an customer service agent and listen in on live calls, also complete a practice call as well as answer additional questions. On 4/18/2014 Human resources called to let me know I will be starting in the training class on 4/28/2014 and to come in on 4/19/2014 to complete an i9 form on he computer as well as pick up a offer letter along with a training schedule.

    Interview Questions

    • Most unexpected question was: Why do you want to work in a call center?   1 Answer

    Negotiation

    No negotiation

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in La Crosse, WI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 8+ monthsinterviewed at APAC Customer Services (La Crosse, WI).

    Interview

    Typical hiring process. The company changed who they were representing right after I applied, so I didn't hear from them for about 8 months after I applied.

    Interview Questions

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    it was all very easy....just 20 minutes or so. Basic questions

    Interview Questions

    Negotiation

    no negotiation

  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at APAC Customer Services in November 2013.

    Interview

    I applied online, and within 2 days was contacted for an interview. The interview was fairly standard, and had questions regarding dealing with difficult customers, basic math, soft skills in dealing with people, and job history.

    Interview Questions

    • How would you handle a difficult situation with a customer?   Answer Question
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