APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

APAC Customer Services Customer Service Representative Interview Questions

Updated Nov 6, 2014
Updated Nov 6, 2014
31 Interview Reviews

Interview Experience

Interview Experience

66%
22%
11%

Getting an Interview

Getting an Interview

76%
13%
6%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy

31 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took a dayinterviewed at APAC Customer Services.

Interview Details

Applied online- simple application with survey. After playing phone tag with an HR person for a long time (I had a different job at the time, I'm sure this wouldn't have happened if I was available more), I ended up walking into the HR office. I was given an interview on the spot because I was previously contacted by HR. Was hired that day and given a schedule. Very nice process. They have many HR employees and saw me within a half hour. Interview was very straightforward- examples of customer service experience, etc.

Interview Questions
  • The most difficult question is always words to describe yourself. She asked for three. Be prepared!   View Answer
Negotiation Details
They offer different pay rates for different programs/clients. Also training pay is different than what will be your salary after training.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for APAC Customer Services

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 2 weeksinterviewed at APAC Customer Services in April 2014.

    Interview Details

    I received an email on 4/9/2014 for Interview Day on 4/10/2014. The first interview was one on one and then I was extended an offer for a Second interview on 4/11/2014 to sit with an customer service agent and listen in on live calls, also complete a practice call as well as answer additional questions. On 4/18/2014 Human resources called to let me know I will be starting in the training class on 4/28/2014 and to come in on 4/19/2014 to complete an i9 form on he computer as well as pick up a offer letter along with a training schedule.

    Interview Questions
    • Most unexpected question was: Why do you want to work in a call center?   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in La Crosse, WI
    Anonymous Interview Candidate in La Crosse, WI
    Application Details

    I applied in-person. The process took 8+ monthsinterviewed at APAC Customer Services.

    Interview Details

    Typical hiring process. The company changed who they were representing right after I applied, so I didn't hear from them for about 8 months after I applied.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    it was all very easy....just 20 minutes or so. Basic questions

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Utica, NY
    Anonymous Interview Candidate in Utica, NY
    Application Details

    I applied online. The process took 3 daysinterviewed at APAC Customer Services in July 2013.

    Interview Details

    I first filled out there application online . Then I called them back because I previously applied twice and got an call back very fast every-time . They then told me that I needed my high school diploma because at the time I was still in high school . So I recently just graduated but I haven't got my diploma due to the school mailing it out late but they said I could bring in my transcript stamped and sealed so I did this all in one day after calling them that day . Someone then contacted me after I took my assessment the next day ,that same day and I set myself up for an interview . So I can say getting an interview with them is extremely easy but then I went in for my interview dressed in professional attire just like any other interview . I felt I answered all the questions correct and with honesty . But I wasn't offered the job unfortunately because they sent me an email stating I didn't meet there requirements .

    Interview Questions
    • How would you describe a great employee ?   Answer Question
    • Give me a time when you had to multitask during a stressful time ?   Answer Question
    • Give a time when you had to deal with an upset customer ?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at APAC Customer Services.

    Interview Details

    What would I do if you had a upset customer, how would you handle it?

    Why do you want to work here?

    How would you describe yourself?

    regular/typical questions

    Negotiation Details
    Everyone starts at the same base pay.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online – interviewed at APAC Customer Services.

    Interview Details

    There was a skills test, that you have to pass before doing a face to face interview with the recruiter. If you make to the next round, you will be required to undergo a 5week training. you have to pass weekly test at 2 attempts max. Failure to do so will lead to your termination.

    Interview Questions
    • Tell me a step by step process of how you would help troubleshoot a customer's issue.
      Tell me about a time that you went above and beyond for a Customer
        Answer Question
    Negotiation Details
    It was a flat non negotiable rate
    Accepted Offer
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 daysinterviewed at APAC Customer Services in January 2013.

    Interview Details

    The hiring process composed of testing, an interview, and a drug test. It was relatively easy to get hired if you expressed the slightest interest in the job and you posses basic literacy and numeracy. There also was a rudimentary simulation of calls just to make sure you could process information that you might encounter while on the phone.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newport News, VA
    Anonymous Interview Candidate in Newport News, VA
    Application Details

    I applied online. The process took 2 daysinterviewed at APAC Customer Services.

    Interview Details

    office and culture was very relaxed. I was called in to interview at an open house so i was expecting a few other applicants. there was so many other applicant there it was very unorganized. the staff was nice but the process of waiting to be called for the interview was agonizing i believe they were in alphabetical order. the interview only lasted less than five minutes because they are looking for call center experience. honestly a waste of my time for the drive because clearly my resume shows i have no call center experience.

    Interview Questions
    • there were no difficult questions just unexpected questions about call center experience which was clearly available via resume attached to job application.   Answer Question
    No Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Davenport, IA
    Anonymous Interview Candidate in Davenport, IA
    Application Details

    I applied in-person. The process took 2 daysinterviewed at APAC Customer Services in August 2012.

    Interview Details

    It was easy

    Interview Questions
    • There where non..its all commen sence and if yoy don't know, they will train you   View Answer
    Negotiation Details
    There wasn't negotiation
    Accepted Offer
    Negative Experience
    Easy Interview

Work at APAC Customer Services? Share Your Experiences

APAC Customer Services

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.