APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com
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APAC Customer Services Customer Service Representative Interview Questions

Updated Apr 22, 2014
Updated Apr 22, 2014
30 Interview Reviews

Interview Experience

Interview Experience

65%
23%
11%

Getting an Interview

Getting an Interview

78%
12%
6%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy

30 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Tampa, FL
Anonymous Interview Candidate in Tampa, FL
Application Details

I applied online. The process took 2 weeks - interviewed at APAC Customer Services in April 2014.

Interview Details

I received an email on 4/9/2014 for Interview Day on 4/10/2014. The first interview was one on one and then I was extended an offer for a Second interview on 4/11/2014 to sit with an customer service agent and listen in on live calls, also complete a practice call as well as answer additional questions. On 4/18/2014 Human resources called to let me know I will be starting in the training class on 4/28/2014 and to come in on 4/19/2014 to complete an i9 form on he computer as well as pick up a offer letter along with a training schedule.

Interview Questions
  • Most unexpected question was: Why do you want to work in a call center?   View Answer
Negotiation Details
No negotiation
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for APAC Customer Services

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  La Crosse, WI
    Anonymous Interview Candidate in La Crosse, WI
    Application Details

    I applied in-person. The process took 8 months - interviewed at APAC Customer Services.

    Interview Details

    Typical hiring process. The company changed who they were representing right after I applied, so I didn't hear from them for about 8 months after I applied.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    it was all very easy....just 20 minutes or so. Basic questions

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Davenport, IA
    Anonymous Interview Candidate in Davenport, IA
    Application Details

    I applied in-person. The process took 2 days - interviewed at APAC Customer Services in August 2012.

    Interview Details

    It was easy

    Interview Questions
    • There where non..its all commen sence and if yoy don't know, they will train you   View Answer
    Negotiation Details
    There wasn't negotiation
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Utica, NY
    Anonymous Interview Candidate in Utica, NY
    Application Details

    I applied online. The process took 3 days - interviewed at APAC Customer Services in July 2013.

    Interview Details

    I first filled out there application online . Then I called them back because I previously applied twice and got an call back very fast every-time . They then told me that I needed my high school diploma because at the time I was still in high school . So I recently just graduated but I haven't got my diploma due to the school mailing it out late but they said I could bring in my transcript stamped and sealed so I did this all in one day after calling them that day . Someone then contacted me after I took my assessment the next day ,that same day and I set myself up for an interview . So I can say getting an interview with them is extremely easy but then I went in for my interview dressed in professional attire just like any other interview . I felt I answered all the questions correct and with honesty . But I wasn't offered the job unfortunately because they sent me an email stating I didn't meet there requirements .

    Interview Questions
    • How would you describe a great employee ?   Answer Question
    • Give me a time when you had to multitask during a stressful time ?   Answer Question
    • Give a time when you had to deal with an upset customer ?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 days - interviewed at APAC Customer Services.

    Interview Details

    What would I do if you had a upset customer, how would you handle it?

    Why do you want to work here?

    How would you describe yourself?

    regular/typical questions

    Negotiation Details
    Everyone starts at the same base pay.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 1 week - interviewed at APAC Customer Services in October 2009.

    Interview Details

    1 interview, asked if i could handle the schedule

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online - interviewed at APAC Customer Services.

    Interview Details

    There was a skills test, that you have to pass before doing a face to face interview with the recruiter. If you make to the next round, you will be required to undergo a 5week training. you have to pass weekly test at 2 attempts max. Failure to do so will lead to your termination.

    Interview Questions
    • Tell me a step by step process of how you would help troubleshoot a customer's issue.
      Tell me about a time that you went above and beyond for a Customer
        Answer Question
    Negotiation Details
    It was a flat non negotiable rate
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 days - interviewed at APAC Customer Services in January 2013.

    Interview Details

    The hiring process composed of testing, an interview, and a drug test. It was relatively easy to get hired if you expressed the slightest interest in the job and you posses basic literacy and numeracy. There also was a rudimentary simulation of calls just to make sure you could process information that you might encounter while on the phone.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Green Bay, WI
    Anonymous Interview Candidate in Green Bay, WI
    Application Details

    I applied online. The process took 5 days - interviewed at APAC Customer Services in July 2012.

    Interview Details

    The hiring process was very simple. I applied online and then 2 days later I got a phone call to go in and finish a more detailed application and a skills test. I had the interview that same day and they offered me the job 2 days later after a background check.

    Interview Questions
    • What is the most difficult thing you had to overcome in your professional career?   Answer Question
    Accepted Offer
    Easy Interview

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