Very Easy Interview
I applied in-person and the process took 2 days - interviewed at APAC Customer Services in October 2013.
Interview Details – It was easy
Interview Question – There where non..its all commen sence and if yoy don't know, they will train you View Answer
Negotiation Details – There wasn't negotiation
I applied online and the process took 3 days - interviewed at APAC Customer Services in August 2013.
Interview Details – I first filled out there application online . Then I called them back because I previously applied twice and got an call back very fast every-time . They then told me that I needed my high school diploma because at the time I was still in high school . So I recently just graduated but I haven't got my diploma due to the school mailing it out late but they said I could bring in my transcript stamped and sealed so I did this all in one day after calling them that day . Someone then contacted me after I took my assessment the next day ,that same day and I set myself up for an interview . So I can say getting an interview with them is extremely easy but then I went in for my interview dressed in professional attire just like any other interview . I felt I answered all the questions correct and with honesty . But I wasn't offered the job unfortunately because they sent me an email stating I didn't meet there requirements .
I applied online and the process took 3 days - interviewed at APAC Customer Services.
Interview Details –
What would I do if you had a upset customer, how would you handle it?
Why do you want to work here?
How would you describe yourself?
Negotiation Details – Everyone starts at the same base pay.
I applied online and the process took 1 week - interviewed at APAC Customer Services in March 2013.
Interview Details – 1 interview, asked if i could handle the schedule
Interview Question – how to handle customer Answer Question
I applied online and interviewed at APAC Customer Services.
Interview Details – There was a skills test, that you have to pass before doing a face to face interview with the recruiter. If you make to the next round, you will be required to undergo a 5week training. you have to pass weekly test at 2 attempts max. Failure to do so will lead to your termination.
Interview Question –
Tell me a step by step process of how you would help troubleshoot a customer's issue.
Tell me about a time that you went above and beyond for a Customer Answer Question
Negotiation Details – It was a flat non negotiable rate
I applied in-person and the process took 3 days - interviewed at APAC Customer Services in February 2013.
Interview Details – The hiring process composed of testing, an interview, and a drug test. It was relatively easy to get hired if you expressed the slightest interest in the job and you posses basic literacy and numeracy. There also was a rudimentary simulation of calls just to make sure you could process information that you might encounter while on the phone.
Interview Question – What good customer service means to you. Answer Question
I applied online and the process took 5 days - interviewed at APAC Customer Services in February 2013.
Interview Details – The hiring process was very simple. I applied online and then 2 days later I got a phone call to go in and finish a more detailed application and a skills test. I had the interview that same day and they offered me the job 2 days later after a background check.
Interview Question – What is the most difficult thing you had to overcome in your professional career? Answer Question
I applied online and the process took 2 days - interviewed at APAC Customer Services.
Interview Details – office and culture was very relaxed. I was called in to interview at an open house so i was expecting a few other applicants. there was so many other applicant there it was very unorganized. the staff was nice but the process of waiting to be called for the interview was agonizing i believe they were in alphabetical order. the interview only lasted less than five minutes because they are looking for call center experience. honestly a waste of my time for the drive because clearly my resume shows i have no call center experience.
Interview Question – there were no difficult questions just unexpected questions about call center experience which was clearly available via resume attached to job application. Answer Question
I applied online and the process took 4 days - interviewed at APAC Customer Services in July 2012.
Interview Details –
I filled out an online application through their website and was called by a recruiter to come in to finish the application process. I was scheduled the next day to come in and do this. When I arrived, I went to Human Resources and they looked up my information and had me go into a computer room to take a skills assessment in personality and math, then a questionnaire, and finally a simulated call center assessment.
Afterwards I was asked to have a seat in HR for about 10 minutes and then I was offered to have an interview. I was asked general questions during the interview with HR and then told a little about the company and pay, etc. I was then told they have two training classes coming up for two different programs and they let me choose which one interested me more. After talking more I was asked if I would like to interview for the position right away. I was told how much the starting pay would be for this particular program ($8.50) and was mislead by how she explained that you will make more after training. The HR rep said flat out you get $1 extra per hour right out of training and then another $1 after so long of good attendance. Turns out you don't just earn either of these bonuses automatically, they are both based on not only attendance, but quality scores of calls.
I was asked to have a seat in HR again for another 10 minutes or so and then a team leader from the program I was interviewing for came to get me. We went into a room and went over work history, behavioral interview style questions, job related questions, and more typical interview material. After we were done she said she had to send my paperwork back to HR and then they would process and background check and I would probably be called within a day or two since the training class started the following Monday. Friday I got a call offering the job and I accepted on the terms that you are required to be at training 100% of the time, one call in will result in separation from the company, so you must be willing to adhere to the schedule. During the offer I was also able to pick my days off and master schedule for after training, once picked however, you can't change it.
Interview Question – Would your previous employers rehire you, why or why not? Answer Question
Negotiation Details – No negotiation, when you go in for interviewing they give you information and paperwork to read and one of the papers is a notice that you must sign that exclaims the starting pay is $8.00-$8.50 depending on the program. There is opportunity for $1-$2 bonus after training if your attendance is perfect and your quality scores are good. During the interview they are misleading about how you have to earn these.
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –