APAC Customer Services

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APAC Customer Services Customer Service Representative Interview Questions & Reviews

Updated Apr 22, 2014
All Interviews Received Offers

Getting an Interview  

78%
12%
6%

Interview Experience  

65%
23%
11%

Interview Difficulty  

Average Difficulty
30 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Tampa, FL

I applied online and the process took 2 weeks - interviewed at APAC Customer Services in April 2014.

Interview Details – I received an email on 4/9/2014 for Interview Day on 4/10/2014. The first interview was one on one and then I was extended an offer for a Second interview on 4/11/2014 to sit with an customer service agent and listen in on live calls, also complete a practice call as well as answer additional questions. On 4/18/2014 Human resources called to let me know I will be starting in the training class on 4/28/2014 and to come in on 4/19/2014 to complete an i9 form on he computer as well as pick up a offer letter along with a training schedule.

Interview Question – Most unexpected question was: Why do you want to work in a call center?   View Answer

Negotiation Details – No negotiation


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
La Crosse, WI

I applied in-person and the process took 8 months - interviewed at APAC Customer Services.

Interview Details – Typical hiring process. The company changed who they were representing right after I applied, so I didn't hear from them for about 8 months after I applied.

Interview Question – None. Very standard interview.   Answer Question


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at APAC Customer Services

Interview Details – it was all very easy....just 20 minutes or so. Basic questions

Interview Question – why should we hire you   View Answer

Negotiation Details – no negotiation


Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Davenport, IA

I applied in-person and the process took 2 days - interviewed at APAC Customer Services in August 2012.

Interview Details – It was easy

Interview Question – There where non..its all commen sence and if yoy don't know, they will train you   View Answer

Negotiation Details – There wasn't negotiation


No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Utica, NY

I applied online and the process took 3 days - interviewed at APAC Customer Services in July 2013.

Interview Details – I first filled out there application online . Then I called them back because I previously applied twice and got an call back very fast every-time . They then told me that I needed my high school diploma because at the time I was still in high school . So I recently just graduated but I haven't got my diploma due to the school mailing it out late but they said I could bring in my transcript stamped and sealed so I did this all in one day after calling them that day . Someone then contacted me after I took my assessment the next day ,that same day and I set myself up for an interview . So I can say getting an interview with them is extremely easy but then I went in for my interview dressed in professional attire just like any other interview . I felt I answered all the questions correct and with honesty . But I wasn't offered the job unfortunately because they sent me an email stating I didn't meet there requirements .

Interview Questions


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 days - interviewed at APAC Customer Services.

Interview Details – What would I do if you had a upset customer, how would you handle it?

Why do you want to work here?

How would you describe yourself?

regular/typical questions

Negotiation Details – Everyone starts at the same base pay.


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Charlotte, NC

I applied online and the process took 1 week - interviewed at APAC Customer Services in October 2009.

Interview Details – 1 interview, asked if i could handle the schedule

Interview Question – how to handle customer   Answer Question


Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Phoenix, AZ

I applied online and interviewed at APAC Customer Services.

Interview Details – There was a skills test, that you have to pass before doing a face to face interview with the recruiter. If you make to the next round, you will be required to undergo a 5week training. you have to pass weekly test at 2 attempts max. Failure to do so will lead to your termination.

Interview Question – Tell me a step by step process of how you would help troubleshoot a customer's issue.
Tell me about a time that you went above and beyond for a Customer
  Answer Question

Negotiation Details – It was a flat non negotiable rate


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took 3 days - interviewed at APAC Customer Services in January 2013.

Interview Details – The hiring process composed of testing, an interview, and a drug test. It was relatively easy to get hired if you expressed the slightest interest in the job and you posses basic literacy and numeracy. There also was a rudimentary simulation of calls just to make sure you could process information that you might encounter while on the phone.

Interview Question – What good customer service means to you.   Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Green Bay, WI

I applied online and the process took 5 days - interviewed at APAC Customer Services in July 2012.

Interview Details – The hiring process was very simple. I applied online and then 2 days later I got a phone call to go in and finish a more detailed application and a skills test. I had the interview that same day and they offered me the job 2 days later after a background check.

Interview Question – What is the most difficult thing you had to overcome in your professional career?   Answer Question

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