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Global Concierge Call Center Manager Interview

Anonymous Employee in Philadelphia, PA
Anonymous Employee in Philadelphia, PA
Application Details

The process took 2 daysinterviewed at ARAMARK in December 2010.

Interview Details

First Interview was by phone, one week later a second interview with the hiring Manager and a Human Resource. At the time of the interview the Human Resource individual cancel had a face to face interview with the hiring Manager. Third interview a week later after the second with five different individuals within the company. Though the people I interview with had no idea what a Call Center Manager details, it was an average interview. Request for three professional references, a day later job was reposted. References never checked, job offer never made; Before giving a company references check, verify by that company when the call will be placed otherwise you will run into a very embarrassment situation when you have to explain to the references why that call never came. Or loss your job because your references is under the impression that you will be leaving soon and they will begin the hiring process for a replacement.

Interview Questions
  • Being this position is new, how will you work with the current phone operators and make them customer service agents?   View Answer
  • Currently our operators transfer calls to us that does not pertain to us, how will you stop them from transferring call to the wrong people in the building.   View Answer
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