ASB Bank Customer Service Officer Interview Questions & Reviews

Updated Apr 22, 2014
Updated Apr 22, 2014
2 interviews

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1 person found this helpful  

Customer Service Officer Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 1 week - interviewed at ASB Bank.

Interview Details

I first had brief phone interview, asking basic questions, eg, my previous work history etc, phone interview lasted for about 15 minutes, I remember, then they said they will get back in contact with me once they make a decision, then about an hour later I think, the branch manager called me back and offered a proper interview. I felt that the interview went very well, the branch manager(now a regional manager) and two other managers(?) were at the interview, overall, people were very kind and interview wasn't as difficult as I would have thought.

Interview Questions
  • They wanted to see how I would handle a difficult customer, so asked what was the worst customer experience I had, I was nervous and my mind went blank, but I managed to think of something. Also they asked how well I knew about the company, luckily I had done a thorough job on the company background, was able to give a good answer.   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for ASB Bank

  1. 1 person found this helpful  

    Customer Service Officer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university. The process took 1+ week - interviewed at ASB Bank in May 2010.

    Interview Details

    Apply online, ASB send you an email confirming if your application was succesfull or not. If yes you will be sent an online skills test that you have to complete in 30 mins. You will be tested on different areas such as accounting, finance, customer service, general (easy questions). Submit your answers and will be contacted within next few days. Succesful applicant will be called on the phone to have a second (phone) interview...Interviewer is friendly and helpfull, questions are not that hard and easy to answer., Just be positive and please smile as interviewer can feel that you are happy, bubly, smily person and that is what every employer would like to see in their staff

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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