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ASDA Customer Assistant Interview Questions & Reviews

Updated Jul 15, 2014
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2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Assistant Interview

Customer Assistant

I applied online - interviewed at ASDA in March 2014.

Interview Details – I applied online through the Asda website, completed the online application form - which was multiple choice questions. Within a week, I was invited via email to an 'Asda Magic' recruitment event.

There were 15 candidates at the event. At 25 I was the 2nd oldest there as most of them were students or school leavers. We were all taken to a room with chairs and tables in and on each table there was paperwork with a name badge on top of it, we had to find our name and so were randomly placed - which was a shame as I was getting on well with one of the girls but we were separated. There were 3 tables - 5 candidates per table.

We were told to find out about the person next to us and 3 interesting facts about them and they were told to find out 3 interesting things about us - so it would be good to think of some things beforehand. We then had to tell the rest of the group what we'd found out.

Next we had to work with the rest of our table. The managers brought a bag with 3 items in (1 per table), we had to randomly select an item and were expected to sell it to the managers. We were given 15 minutes to get a presentation/sales pitch together. The items ranged from car air fresheners to shaving gel. Everyone is expected to speak in the presentation and participate in the planning of it. Our presentation was pretty naff but it doesn't matter how rubbish it is as its all about how well you work together - thats what you are assessed on, so don't sit quietly in the corner... listen to others in your group and talk to them.

After the presentations we filled out some paperwork and 'had a go' on the shop floor. We just had to pull stock forward on the shelves and put misplaced stock in right place. We also had to help a customer somehow, so keep an eye out for customers struggling to decide on something or trying to reach something etc and approach them asking if you can help.

Finally, we had a one-on-one interview - which was absolutely fine. I was really nervous for this but the questions were simple and easy to answer - for example - What would need to happen for you take the day off work? I just looked at the interviewer blankly thinking 'is he expecting me to say something like a natural disaster or a major illness?' He must have caught on to my puzzled look as he said "For example, would you take the day off if you had cold?" I said I wouldn't stay off for cold, but I would stay off if I had a sickness bug in case I infected my colleagues or was sick in the store.

The interview lasted about 5-10 mins. I also noticed while he was writing my responses that he was scoring my answers. The numbers were 1-4 and he kept scoring me a 3. On the last page I saw that 3 meant 'Would recommend for this role'.

And that was it!! They respond within 48 hours whether you're successful or not and I was offered the job!

Interview Question – There were 2 questions I struggled to answer on the spot. First was: "Tell me about the best piece of customer service you have ever given?" and the second:, "What do you dislike about working in a team?"   View Answer


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Assistant Interview

Customer Assistant
Belfast, Northern Ireland (UK)

I applied online - interviewed at ASDA in June 2010.

Interview Details – First interview is a group interview involvng some problem solving exercises. Ability to communicate and work in a team is evaluated. Second interview is one on one and based on customer service.

Interview Question – What is good customer service?   Answer Question

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