Getting an Interview
Getting an Interview
AT&T Sales Representative Interview
I interviewed in-person - interviewed at AT&T in July 2010.
Several interviews including an initial group interview at an open house which was posted in the Star-telegram newspaper. Followed by phone interview, then telephone role play. Each step of interview process was simple. A study packet was given out during the group interview in case you were selected to come back for a telephone role play.
- How would you handle a difficult irate customer View Answer
Other Interview Reviews for AT&T
1 person found this helpful
AT&T Sales Representative InterviewApplication Details
I interviewed online. The process took 2 weeks - interviewed at AT&T in January 2014.Interview Details
Make sure to stress in your resume any sales experience. Answer the screening questions as if you were the most diligent ambitious and righteous angel, seriously. Just make sure you are consistent with the persona your build since they rephrase the same question several times to trip you up.
The final interviewer will take notes on your answers. Try to charm the interviewer early on so that he/she fills your answer sheet most favorably. Be patient and give your interviewer the time to write in your answers. The interviewer is not the final decision maker, however. The interviewer sends your answers to HR and they decide.
The purpose would be to touch on key points during the interview that illuminate yourself in a light that they find desirable. Using professional examples, prove you have traits such as sales skills or integrity, to name a few. Make them up if you have to, just make sure you would believe them yourself, and you can deliver these stories without flinching at your own lies. This is what sales is sometimes about.
Study the AT&T call flow, use that during the sales simulation. First greeting, then the building empathy and report using something personal. After that you tackle the problem given in the simulation simply by saying you will have whatever appropriate department handle the issue, use whatever information available then to offer a service solving or related to the issue. It is important to mention "bundling services" will save money. The interviewer will likely object, then you make a counter, offering something a little cheaper. Whether they accept or decline or if you're frisky enough to offer something else, you finish off by asking if there is anything else you can help with. Then say thank you, have a swell day.
Chit chat with the interviewer in the elevator and down the hall, but realize you're still being judged.
Be a person that the interviewer would like to have as an employee of his, while not upstaging or being pretentious giving your examples. Find that balance, and you have mastered sales and office politics.Interview Questions
Reasons for Declining
- Study all types of sales and call center interview questions. View Answer
They did not offer part-time at call center.Declined OfferNeutral ExperienceDifficult Interview
ATT SALES Representative InterviewApplication Details
I interviewed online. The process took 4+ weeks - interviewed at AT&T in September 2011.Interview Details
Online application - online testing - another online test - phone interview - another phone interview - in person interview - real job preview -
Waiting on offer process described above took about a month. If you are starving I would keep applying to other places and quit if you get this. I (thankfully) really want this job and am in a position at least for now where I can wait (for a little bit :)Interview Questions
No OfferPositive ExperienceDifficult Interview
- Describe a time when you made a suggestion or change that was acknowledged and if you were rewarded and how? View Answer
Interviews for Top Jobs at AT&T
- Retail Sales Consultant (171)
- Customer Service Representative (87)
- AT&T Retail Sales Consultant (60)
- Retail Sales Representative (49)
- Sales Representative (48)
- Sales Associate (34)
- Premesis Technician (32)
- Retail Leadership Development Program (27)
- Sales Consultant (24)
- RSC (21)
- Business Sales Leadership Development Program (20)
- Account Manager (17)
- Sales Support Representative (15)
- Project Manager (15)
- Customer Assistant (15)
- Network Engineer (14)
- Assistant Store Manager (13)
- Manager (12)
- Premises Technician (10)
- Leadership Development Program (8)
- Account Executive (8)
- Wire Technician (8)
- Intern (7)
- Software Engineer (7)
- Retail Store Manager (7)
- Sales (7)
- Retail Sales Associate (7)
- U-Verse Premises Technician (7)
- Business Account Executive (6)
- Customer Service Representative I (6)