AT&T

  www.att.com
Work in HR? Unlock Free Profile

AT&T ATT Sales Representative Interview Questions & Reviews

Updated Jul 7, 2014
Updated Jul 7, 2014
3 interviews

Interview Experience

Interview Experience

33%
66%
0%

Getting an Interview

Getting an Interview

66%
33%

Interview Difficulty

3.7
Average

Interview Difficulty

Hard

Average

Easy

3 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

AT&T Sales Representative Interview

Anonymous Interview Candidate  in  Fort Worth, TX
Anonymous Interview Candidate in Fort Worth, TX
Application Details

I interviewed in-person - interviewed at AT&T in July 2010.

Interview Details

Several interviews including an initial group interview at an open house which was posted in the Star-telegram newspaper. Followed by phone interview, then telephone role play. Each step of interview process was simple. A study packet was given out during the group interview in case you were selected to come back for a telephone role play.

Interview Questions
  • How would you handle a difficult irate customer   View Answer
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for AT&T

  1. 1 person found this helpful  

    AT&T Sales Representative Interview

    Anonymous Employee  in  Orlando, FL
    Anonymous Employee in Orlando, FL
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at AT&T in January 2014.

    Interview Details

    Make sure to stress in your resume any sales experience. Answer the screening questions as if you were the most diligent ambitious and righteous angel, seriously. Just make sure you are consistent with the persona your build since they rephrase the same question several times to trip you up.
    The final interviewer will take notes on your answers. Try to charm the interviewer early on so that he/she fills your answer sheet most favorably. Be patient and give your interviewer the time to write in your answers. The interviewer is not the final decision maker, however. The interviewer sends your answers to HR and they decide.
    The purpose would be to touch on key points during the interview that illuminate yourself in a light that they find desirable. Using professional examples, prove you have traits such as sales skills or integrity, to name a few. Make them up if you have to, just make sure you would believe them yourself, and you can deliver these stories without flinching at your own lies. This is what sales is sometimes about.
    Study the AT&T call flow, use that during the sales simulation. First greeting, then the building empathy and report using something personal. After that you tackle the problem given in the simulation simply by saying you will have whatever appropriate department handle the issue, use whatever information available then to offer a service solving or related to the issue. It is important to mention "bundling services" will save money. The interviewer will likely object, then you make a counter, offering something a little cheaper. Whether they accept or decline or if you're frisky enough to offer something else, you finish off by asking if there is anything else you can help with. Then say thank you, have a swell day.
    Chit chat with the interviewer in the elevator and down the hall, but realize you're still being judged.
    Be a person that the interviewer would like to have as an employee of his, while not upstaging or being pretentious giving your examples. Find that balance, and you have mastered sales and office politics.

    Interview Questions
    • Study all types of sales and call center interview questions.   View Answer
    Reasons for Declining

    They did not offer part-time at call center.

    Declined Offer
    Neutral Experience
    Difficult Interview
  2.  

    ATT SALES Representative Interview

    Anonymous Employee  in  Amarillo, TX
    Anonymous Employee in Amarillo, TX
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at AT&T in September 2011.

    Interview Details

    Online application - online testing - another online test - phone interview - another phone interview - in person interview - real job preview -

    Waiting on offer process described above took about a month. If you are starving I would keep applying to other places and quit if you get this. I (thankfully) really want this job and am in a position at least for now where I can wait (for a little bit :)

    Interview Questions
    • Describe a time when you made a suggestion or change that was acknowledged and if you were rewarded and how?   View Answer
    No Offer
    Positive Experience
    Difficult Interview

Worked for AT&T? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.