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AT&T Customer Assistant Interview Questions

Updated Jul 25, 2014
Updated Jul 25, 2014
15 Interview Reviews

Interview Experience

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Customer Assistant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at AT&T.

Interview Details

Applied 7/15 on company website received email same day to take a customer service simulated test online.
7/16 received email to come into testing facility for further assessment on 7/18
7/18 took assessment and results were given after testing session ended
7/25 received call for CSA interview scheduled this coming Monday 7/28
8/01 Received call with conditional offer

Interview Questions
  • Tell me about a time you had to help a customer who was upset & what did you do to handle the problem   Answer Question
Accepted Offer

Other Interview Reviews for AT&T

  1.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online, about 4 days later they told me that I had to take a assesment that determined my ability to work for them , I passed the online cc audition assesment then they emailed me 2 days later saying that they were holding on site assesment testing sessions. They gave me the list of times and dates that which I could attend , so I emailed them my preference & they emailed me back confirming the time and date. Now I'm just waiting to go do the assesment this week.

    No Offer
  2.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    So far I did an online personality test. Then I was sent an email to do a call center simulation assessment. Obviously I did well because I was emailed to do an on site testing. I'm waiting for the date to attend

    Interview Questions
    • There was a question on the personality test that said something like: I never fail.. I believe this question is to be answered HONESTLY they have systems that detect when a test taker is decieving the company   Answer Question
    No Offer
  3.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Detroit, MI
    Anonymous Interview Candidate in Detroit, MI
    Application Details

    I applied online. The process took 4+ weeksinterviewed at AT&T.

    Interview Details

    AT&T is really all about customer service even if their tools or services dont work sound upbeat and friendly during the interview. customer service background is important but you to have great comprehension skills.

    Interview Questions
    • They have a pass fail test in the middle of training if you fail it you loss your job before you even make it out of training. the job is a technical job no billing you need to know how to use a computer and understand how they work (basic functions). You have to know how to be detailed very very detailed to do this job. the test you take during interviewing doesnt have anything to do with the job you will be doing.   Answer Question
    Negotiation Details
    they want to bring everyone in at the $10 good luck
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at AT&T.

    Interview Details

    Its been a while since I was interviewed. I know that it was over the phone for me however that has changed. Questions were very typical, "name a time when you made a customer very satisfied", "Name a time when you dealt with an irrate customer and how did you handle it". There was a test you had to pass before getting the interview and within 1 day of the offer of the position you had to pass a drug test.

    Interview Questions
    Negotiation Details
    I did not negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Interview Details

    I applied online at the at&t website. I was sent an email to schedule for an assessment test so I did. When I got there we watched a 5min video on the company, then we took a short 1-2min tour, she just showed us what section we will be in and that we will have our on desk (there will not be any desk switches). Then we went to take the assessment. I had found out that day that I had passed. (I was even given a sheet of paper that said qualified). I see that everyone's reviews are a little different. Anyone had anything similar? I took the assessment on 11/16 it is now 11/19 still waiting for a call for an interview. I logged back into at&t to check my status and I saw were it was changed to "Testing Status update" on 11/18 so yesterday (And it congratulated me on completing the initial testing process). Before it still said "Schedule for testing). Does anyone know how much longer I will have to wait?

    Interview Questions
    No Offer
  7.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 4+ weeksinterviewed at AT&T in October 2013.

    Interview Details

    Initial interviewing process began right on the website you are required to perform an online test to judge your ability to work in a call center environment. from there you will receive an email requesting that you arrive in office for further written testing judging your ability answer questions for which the answers can be found in technical reading. If you successfully pass the written test you are then allowed to schedule a face to face interview with a hiring manager.

    Interview Questions
    • The most important question in my opinion would be "how would you handle an angry customers call?"   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  8.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    They do the Star interview questions (Situation, Task, Action, Result)
    I wasnt prepared for that I was prepared to answer the usual interview questions. It was a very short interview.

    Interview Questions
    • Give me a specific example of a time when you had to conform to a policy with which you did not agree   Answer Question
    No Offer
    Average Interview
  9.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 3 weeksinterviewed at AT&T in February 2013.

    Interview Details

    First week I had to complete 2 tests that were basic reading comprehension and following instructions, no previous knowledge needed. A week later I was called for an interview with generic work history and role playing questions.

    Interview Questions
    Negotiation Details
    no negotiation. they accepted my fairly modest offer 12$/hour
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at AT&T in January 2013.

    Interview Details

    The interveiw process was wonderful. I have to say that I was pleasantly surprised by my interveiwer, he was personable and very easy to talk to.

    Interview Questions
    • What did I most dislike about my current jo?b   View Answer
    No Offer
    Positive Experience
    Easy Interview

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