AT&T

  www.att.com
Work in HR? Unlock Free Profile

AT&T Customer Service Interview Questions & Reviews

Updated Jun 18, 2014
All Interviews Received Offers

Getting an Interview  

33%
33%

Interview Experience  

75%
25%
0%

Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Interview

Customer Service
Evansville, IN

I applied online and the process took 6 weeks - interviewed at AT&T in December 2012.

Interview Details – Convoluted. There was a group conference call, followed by an on-site assessment, followed by an on-site interview. An area manager came in at the end and 'approved' me. I then had to wait six weeks to start.

Interview Question – None   Answer Question

Negotiation Details – None


No Offer

Positive Experience

Average Interview

Customer Service Interview

Customer Service
Tampa, FL

The process took a day - interviewed at AT&T in April 2012.

Interview Details – Interview was very personable and laid back. The Interview consisted of the manager and the vice president of the company. It was a little intimating however the interviewers made it a very relaxed environment. The company looked like a very nice place to work. The interviewers were willing to answer all and every question that I had. The were very patient and they described the exceptions that was required of all candidates. Overall, the atmosphere was pleasant and the interview went very well. I am currently waiting to hear back from the employer within the next week or so.

Interview Question – How efficient are you in using technology while multitasking to fulfill a customers needs?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Service Interview

Customer Service
Little Rock, AR

I applied online and the process took 3 months - interviewed at AT&T in June 2011.

Interview Details – Waited about a month before receiving an email to test for AT&T position. Two tests were administered, then an interview. It was another month before getting the call to take the drug test and verify background check. Very easy process, just really drawn out.

Interview Question – Describe a time you were part of a group with a common goal, and what you did to help achieve that goal.   Answer Question

Negotiation Details – No negotiation. They have a set amount and you can accept or decline the offer.


Declined Offer

Positive Experience

Very Easy Interview

Customer Service Interview

Customer Service
Ocala, FL

I applied in-person and the process took 2 days - interviewed at AT&T in August 2008.

Interview Details – I filled the application out online, got a call to come to the first interview which was to see how well I do on a test on the phone system that is used to handle the calls from the customers, I passed it. I received in my hand a card with my next interview which was at AT&T customer services center. I was introduced to other workers and supervisors and managers. I had to wait to meet with the person that was to interview me. The interviewer met with me, asked about my past jobs, experiences with people. She said she will call me on Tuesday if I get the position or I will get a email if I didn't. I got the email. I just knew I had the position because I past the tests, the other people liked me and I am a people person. I still don't know why I didn't get the position.

Interview Question – Why do you want to stop working with children all of a sudden?   View Answer


Accepted Offer

Neutral Experience

Customer Service Interview

Customer Service

I applied online and the process took 4+ weeks - interviewed at AT&T.

Interview Details – internet/ internet exam/ call intervie/ exam in the location / then call to have an interview/ past drug exam / background check/ then they call to let you know your salary/ then training for 3 month to start working..........;

Negotiation Details – no

Worked for AT&T? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.