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AT&T Customer Service Representative I Interview Questions

Updated Sep 3, 2014
Updated Sep 3, 2014
7 Interview Reviews

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Customer Service Representative I Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took 1+ weekinterviewed at AT&T in August 2014.

Interview Details

Filled out the application. About 10 minutes later got an email saying to sign up for the conference call. Conference call lasted 10-15 minutes; at the end signed up for testing. Testing was 3 parts, mostly personality test and the call center simulation. Passed the tests and got the interview the same day. Two days later got a "soft" offer pending my background test. The next week my background test passed and got the job offer. Process took a week and a half.

Interview Questions
  • The manager gave me a scenario where I has to firmly tell him his phone wouldn't be on without paying a past due balance.   Answer Question
Negotiation Details
No negotiating
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for AT&T

  1. 3 people found this helpful  

    Customer Service Representative I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at AT&T.

    Interview Details

    It was a very long process. I submitted my application and resume online then was invited to join an online informational meeting where I was set up for testing. I took my test and was set up for an interview with two supervisors. Several weeks later I received a conditional offer based on a drug screen and intensive background check. About 2weeks after that I was offered the job.

    Interview Questions
    • They asked mostly ordinary questions like tell as about a difficult situation with a customer and how you handled it.   Answer Question
    Negotiation Details
    There was no negotiations, offer is based on experience
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2. 1 person found this helpful  

    Customer Service Representative I Interview

    Anonymous Interview Candidate in Fayetteville, NC
    Anonymous Interview Candidate in Fayetteville, NC
    Application Details

    I applied online. The process took a weekinterviewed at AT&T in December 2013.

    Interview Details

    The hiring process was a smooth ride throughout the way. HR was real good about informing me of what steps I needed to take after completing requirements that they needed.

    Negotiation Details
    My offer was based upon my experience which was something I could not turn down based on what other jobs were offering.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative I Interview

    Anonymous Interview Candidate in Cedartown, GA
    Anonymous Interview Candidate in Cedartown, GA
    Application Details

    I applied online – interviewed at AT&T in August 2013.

    Interview Details

    Test and then a verbal interview with a manager. Computerized test checks you ability to do the job. Questions with the manager test your fit with the company.

    Interview Questions
    Negotiation Details
    None negotiable
    Accepted Offer
    Difficult Interview
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  5. 4 people found this helpful  

    Customer Service Representative I Interview

    Anonymous Interview Candidate in Ocala, FL
    Anonymous Interview Candidate in Ocala, FL
    Application Details

    I applied through other source. The process took 3+ weeksinterviewed at AT&T in March 2013.

    Interview Details

    Applications for the position are accepted online through AT&T's Taleo portal. It comprises of the basic application questions such as identity, previous employment, education, etc.

    After you submit your application, you receive an E-Mail asking you to choose a time where you can call into a teleconference (also from AT&T) and listen into the inner details of what the position entitles. There is also an optional Powerpoint follow but is not required that shows you what is being discussed over the phone in visual detail.

    After the presentation is done, the hiring manager asks you to choose between set times for on-campus testing at their location which is only optional if you are applying from out of state. All others must come to the testing center in Ocala, Florida. 9:00 A.M. or 1:00 P.M.

    When you choose to go to the campus for testing, you go straight to the security desk and give them your ID and sign in and wait in the lobby with other testers. Make small talk, etc. Be there fifteen minute early at the latest. I was there thirty minutes early and got to make small talk with the others. All dressed in business casual with few exceptions and everyone carrying briefcases with their resumé. The resume is not necessary, all you are doing is testing in their building.

    Two test proctors will come into the lobby and lead you to a computer room. The door will be left open because they want you to take the test with the noise outside in order to simulate what it will be like working in a call center environment. The test comprises of three types of tests taken on the computer. The first is a personality exam, the second is an arithmetic exam, the third is another personality exam judging your actions to situations in a work environment. The fourth is actually a call center simulation with a thirty minute orientation video within it. All in all it took me about an hour and forty five minutes of the three hour examination time allowed. But that's because I'm awesome.

    Those who passed the testing were called by a hiring manager from a California area code. Others were given form rejections by E-mail.

    I was called. I came into an interview and it lasted about an hour or so and it was a behavioral interview, asking you how to responded to situations that came from your previous work experience. Then, you are asked to sell the interviewer something. I tried upselling her from a hypothetical basic internet package to one that was speedier, an example of what the call center does.

    After an hour, I left the call center and four days later I got a call from a hiring manager saying I passed the interview and was extended a job offer. The job offer was pending a background check, employment check (done through a third party HR website) and a drug test that they pay for, to be taken within three days of receiving the e-mail. I pissed in a cup and apparently I passed. Whoopee.

    Within six days of the test, I was offered a starting salary of $24k a year, with raises every six months and extremely comprehensive benefits. The entire process from start to finish took three and a half weeks.

    Interview Questions
    • I was asked to sell the interviewer a hypothetical item. She said: "Sell me something."   View Answer
    Negotiation Details
    LOL What negotiation? Salary is based on previous experience and education, even if it is irrelevant to the career at hand.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative I Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at AT&T in August 2012.

    Interview Details

    Hiring process was literally like you were going to apply for a government job. HireRite was the company they use and these people delayed my hiring process out to 2 months needed to do 2 tests, urine and hair. Go to Screening, pass screening and then another face to face interview with more screening. First screening took about 2-3 hrs, and you either pass or fail is all they tell you. Plus re-interview is on their time not yours so you need to call in to job if you work full time or make sure you can request time off, or else you will miss it and be delayed again in hiring process.

    Interview Questions
    Negotiation Details
    Simple. Take it or leave it.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service Representative I Interview

    Anonymous Interview Candidate in Sacramento, CA
    Anonymous Interview Candidate in Sacramento, CA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at AT&T in September 2008.

    Interview Details

    screening was done through a hireright company that did all the background and testing for each candidate. submission of application online, called to interview and test with standard customer service computer program.

    Interview Questions
    Negotiation Details
    there was no negotiation, we all went directly to training on the customer billing and how to smooze.
    Accepted Offer
    Neutral Experience
    Average Interview

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