AT&T Customer Service Representative Interview Questions & Reviews
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Updated May 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 23 ratings 
“Average” Interview
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Interview Experience [?] Based on 23 ratings
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| 1–10 of 23 AT&T Interviews | Sort by |
Customer Service Representative at AT&T
Posted May 14, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took a day)
The process was very straight forward. They were very honest about the environment and the culture. There was a interview with 2 managers a sit in with a current employee and a competency test
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted May 10, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2012 in Orlando, FL (took 3 weeks)
I first had the interview over the internet while on the phone with a bunch of other people, listening about the job. Then I was scheduled for testing which will last about 3hrs. The test was ok, started out with sentences with words and you figure out their meanings, Then, what is the best answer on how I feel, (there is no wrong answer to these questions (so they say right?) then math, and you need to know percents!!!! I don't :( can't use your cell phone to figure it out. There is customer calls pretend ones of course, and you have to type their name in the spaces, and all their info, you can however have it repeated by pressing this button, I did, but I learned that you can only press it like 3 times or you are out of luck, its best to write down the info first on the paper they give you. I really thought I did good on the test but I guess not, because by the time I got home I got an email to say I didn't pass :( I did apply for the collectiions position too but they said its similar on the testing so i would just have to pick what job I wanted if I passed the test. The test is LONGgggg SO be ready for that.. I was there for 2 1/2hrs and I was one of the first 3 that was done first, many others were still in there.. I really don't know if they cut you off after so long... It seems like a good company, I did notice that there is MORE minorities then anyone else. I think I have seen ONLY 2 white people in the whole building and everyone seems young like under 30, and I have seen A LOT of people coming and going...Not sure if that means anything.. O and it seems to be very casual, JEANS, TENNIS SHOES, SHORTS.... GOOD LUCK :)
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Presentation, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Apr 27, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Austin, TX (took a day)
Applied online for a CSR position. Had 7 years experience. Took a personality and skills assessment test in a classroom setting with a group of 20 - 25 persons. The test consisted of math questions, upsell skills, and personal information (age, gender, etc...). I aced all sections of skill assessment and was the second person to finish the exam. Upon completion, the facilitator had a brief conversation with each applicant about the next step of the process. I was told simply "You did not meet the standards." I spoke with each person that was rejected (all white males over the age of 40) and learned they got the same message. As I left the call center (unescorted) I took a stroll through the call center floor and noticed that all employees were minorities and women. The only white male in the building was a handicapped individual in a wheelchair.
'Nuff said?
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Apr 26, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 4 days)
It was fairly easy. Going through background check
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Apr 1, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Boardman, OH (took 2 weeks)
I applied for the position online, and then was contacted via email to participate in a teleconference/phone interview with several other people. This consisted of an employee giving you a detailed presentation about the company and the position, and then stopping to ask for questions at the end and scheduling testing dates for those who remain interested.
On my scheduled date and time, I went to the call center to take the test. It was mostly questions to test your sales/customer service knowledge and experience, and also a phone simulation where you listen to a customer, enter information and select appropriate responses.
After the test, I was told that I qualified for a 1:1 interview and would be contacted to schedule a date. I was then emailed on the same day the list of potential times and asked to pick my preferred choices.
The 1:1 interview was pretty standard, and was what you'd expect. The interviewer asked the standard behavioral questions. questions about your accomplishments, :tell me about a time when" questions, etc.
It was a rather lengthy interview process. It seems that they do a good job of weeding out those who definitely will not be the right fit for the job, by giving the applicants plenty of information in the beginning and by testing to see if they're qualified.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Mar 20, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 2 weeks)
This was in 2005. They asked a lot of behavioral questions. Smooth process!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Jan 12, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Fayetteville, NC (took 6 days)
First we had a teleconference. Then we went in for testing which took about 3 hours. If you passed she called within 24-48 hours to move on with the next steps and if you failed she email you. You have a 1:1 interview with hr. They make a job offer and you have the employment verification and background check along with a drug test you have to take atleast 48 hours after the employment offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Dec 14, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Oklahoma City, OK (took 4+ weeks)
The interview process was relatively easy, it was just a drawn out process. I applied online, and received a call about a week later, asking me to come in to take a test. The test was basic customer service things, typing, then a simulation of taking calls. Overall, if you have worked customer service before, its not too bad. Then you are scheduled then, (based on your test scores) for an interview (if you pass). I was scheduled for an interview, it was about 2 weeks later. The interview was simple, they ask a lot of questions about customer service, a time you worked customer service and it was stressful...etc. Typical interview questions. They will run a background check, they are very thorough with checking references/previous employers, and there is a mandatory urine drug test.
Interview Questions
Negotiation Details
I don't have a degree, and I didn't negotiate the salary. I know others who did, but they had a degree. If you have a degree, I do think you get paid more.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Oct 18, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Ocala, FL (took 1 week)
First I applied online, then I was asked to participate in an online conference call event where an ATT guy did a PowerPoint presentation going over information about the company and the job. Then he scheduled all of us to come in and take the assessment tests. It basically consisted of a couple of parts that were testing your personality and intelligence and a final part where you were answering calls in a virtual call center. Later that same day of my testing I got a call from a recruiter saying I passed and they wanted to schedule me for an interview. I finally got to talk to this person on a Friday and the interview was Monday. On Tuesday I got an email telling me I did not get the job. I get the feeling they did not hire me because I have a bachelor's degree and have been working in my field for about 20 years (I am 41) and was overqualified (which I obviously was but would work circles around the people I saw working there had I been given the chance). The interview was using what they call behavioral interview questions. You can Google this and find out more but basically it's all questions based on STAR (situation/task, action taken and result). They ask you questions and want you to provide responses based on specific things you have done on previous jobs. They don't want just generalities. If you do just provide some general answer they will steer you back to providing something more specific. I didn't get any of the typical questions such as why I want to work there, what's my biggest weakness, what I would bring to the job, etc. I did get questions regarding my feelings about being tardy to work and how I felt about not being able to take a lunch break. They asked me to tell them about a time when I had to use persuasion to get a group of people to come around to my point of view. They asked me to tell them about a recent situation in which you had to deal with a very upset customer or co-worker. This was not like any interview process I have gone through before but if you have a few examples of work situations you have had to deal with in the past you can probably tailor those for almost any question they may ask you. But I suggest you do some good prep work so you have these examples on the top of your head!
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Presentation, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at AT&T
Posted Jul 12, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2009 (took 2 weeks)
Phone interview was very typical. The questions consisted of name one instance where you had to overcome objections, dealt with a rude customer, had to explain...etc
1:1 interview: made small talk and was then asked to show her my selling skills by doing a small scenario of what I used to sell at my previous job. Was also asked to practice a small scenario and had to "sell her" one of the company products ( DSL service)
Work environment seemed very good, music playing in the background, casual wear, a lot praise from coworkers when sales were completed.
Interview Questions
Negotiation Details
Salary. I had previous experience in sales and I am bilingual so I was able to get bumped up an additional $4 p/h.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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